Kaiser Permanente Palm Springs Medical Offices - Palm Springs, California

Mark Gonzalez

I had to get a Covid test and the staff were extremely cold about it. Making me very uncomfortable and humiliated.They work in a medical profession. They should not treat the patient like that. they can’t handle their jobs don’t work in the medical profession And the desk clerk made it obvious what I was doing and moved back away from me making it obvious to everyone ( the Circumstances ). That should be private and they are Breaking the Hipaa laws. Pharmacy here the same way. Girl at counter tells me to wait outside very rudely in 105° temperatures and she’ll bring it to me. I was given no options. I stood outside for 15 minutes or more in 105° weather, no shade, feeling more sick than I already did and extremely humiliated. This was after I was told to go out there and pointed to the outside. I was told to go there to do these things and to wear a mask which I did. I already felt bad enough having to do so. They did these things in front of people making it obvious and said it to me with the voice that other people can hear. They always ask you about your prescriptions when other people can hear. That’s breaking HIPAA law. I I talked to
the pharmacist about this by phone because she didn’t want to get near me and she did not care and was very condescending and brought up my other medication’s Suggesting I was just having anxiety. Didn’t have any concern about what they were doing. You should not work in the medical profession. Extremely unprofessional and should be dealt with. Causing a sick patient to be sicker by putting them out and extreme heat and no shade. And taking their time about it. People were going in after me and leaving where their prescriptions while I’ll still waited. The girl that finally brought them to me the same one that was at the counter didn’t even look at me, just looked down, handed to me, walked away, and then had the cleaning lady wash the door and stuff while I stood there in disbelief. I’m embarrassed for you people that Call yourselves medical professionals. I’m embarrassed for you as a person.

I’ve had Kaiser for about eight years now and it’s just horrible. You can’t call the offices, you can’t speak to the doctor, you can’t call the pharmacy and it’s just very difficult to get appointments or to get anything. It’s very lacking. It’s like no concern for the patient or for what you’re paying for . It’s no concern for your health or well-being.
They are also frequently out of stock on medications. Management never calked me as requested.

As you can see, my message goes, unresponded to as well. these people need to be reported for breaking so many hippaa laws and treatment of sick people. I can only imagine how they treated people when they all began. feel so bad for them. This place is horrible and unprofessional and cruel.

Marlene Mendoza

Best service in the world. They care and are attentive. They take care of you! Dr. Morales is the best primary doctor. All specialists referred to are great as well. I’ve been a member for many years.

GARY HUBBERT

I was 10 minutes early and was seen by the nurse 10 minutes early. I was treated with courtesy in a very professional manner. As alway I was treated with courtesy and respect by Dr. Nasr. I feel very fortunate to have Kaiser as my healthcare provider.

Cathy DavisM

I met with Dr. Nasr, who is by far the best physician my husband and I have ever come in contact with, but that’s no secret! Everyone tells me the same thing. Both nurses in the office today, Ian & Giselle were stellar also. They were friendly, kind, put me at ease, and agreed with me wholeheartedly when I said I felt I had the best physician in all of Kaiser. They told me lots of ppl said the same & they felt so, too. Then I got to the Lab. Carlos V. apologized for the wait, which truly wasn’t long at all, then after formalities, proceeded to chat with me & make me feel at ease. He distracted me so well that I didn’t even feel the poke of the needle! Before I knew it he was thanking me and saying he would open the door as I exited. What I love about Kaiser is this: Everyone I come across from doctors to nurses to lab techs make me feel like family, in addition to their skills being second to none. Kaiser is the best & I’m beyond blessed to have them leading the charge in my medical care.

kent sickler

Dr. Adams, and his assistant RN Jeff Davis, are outstanding. My husband William Lundin and I moved here last year and were really concerned about finding care like we had with Kaiser up in Northern California. We are both very happy with the care from this team. There have been a number of concerns and they both act quickly and expediently. This is very necessary in mine and William's health plan. Thank you both!

Kathy Fuller

Carlos in the lab, did a perfect job of drawing blood! I did not feel anything, and had no hesitation from him to use a butterfly when I said I had small veins. He should teach the others in the area the right way to do the job!

Suz Del

I was shocked at the reviews toward Dr. Shefaa George. Dr. George is so kind and helpful, and very personable. She has gone out of her way for us, and I never would consider leaving doctors. She has always listened to us and is very empathetic. The pharmacy staff are always wonderful. To be honest, I have had mixed experiences with their nurses, but nothing awful.

A R

Carlos Velasquez did ana amazing job making sure i was comfortable while i got my blood drawn. Thank you for making my visit more comfortable.