Providence Mission Hospital Laguna Beach - Laguna Beach, California

DyAnne W.

I brought a friend to the ER, we were the only two people in there at 8am, they said that they needed to wait for a bed to open before they could admit my friend. We saw countless people come into the ER and were seen before my friend was finally admitted two hours later. By the way, they have a staff person come into the ER waiting room and ask very personal and probing questions of each patient. And while the questions and answers are done in a hushed tone, I was able to hear all conversations with all patients, so I assume others were able to hear as well. How about taking these patients into a room on the other side of the ER door to complete and ask your intake questions. Also, why do you have patients complete questions online only to ask the same questions again by intake staff. So inefficient and frustrating.

James L.

I was here with my sister. I have been coming to this ER for over 40 years. Easy to check in. Front end very kind. Nursing Staff not listening very well. I told them she has had episodes like this. She does not respond well to a certain medication. They responded we are going to give her that medication and another. No adjustment to the information provided. Not impressed. Then the nurse in charge responded with attitude after being challenged on that fact. I simply said "someone should start listening"

Julia L.

they didn’t tell me about the showers. I didn’t shower in days. They didn’t tell me I could bring clothes from outside. I was wearing the same clothes for days. I found out very late. Needless to say I smelled bad. They made me sign paperwork while I was drugged up. They drugged me up so much I don’t remember the COVID shot they said I got. Some nurse would mocked me in private and judge me. I just stayed silent in these situations because I didn’t want to cause problems. They didn’t take care of me. They drugged me up so much I couldn’t eat much for the first couple days. I was diagnosed with anxiety in 2019 at Kaiser’s ER. That was 2 years before going on a 5150 hold and being sent here at Providence Mission Hospital Laguna Beach. The doctor who diagnosed me at Kaiser said my severe lack of appetite came from the anxiety I felt. He advised just to think happy thoughts, therapy , and gave me medication. Because I was full of so much anxiety from not wanting to feel drugged up , I couldn’t eat. Because I was drugged up, I couldn’t express my thoughts when they gave me food. Because I couldn’t express myself, I felt so much anxiety. I cried a lot. I may have needed help but they didn’t help me take proper care of my hygiene. they insulted me to my face in private. they’re decision to drug me up so much caused my appetite to get worse. I hated the weeks I spent here at Providence Mission Hospital Laguna Beach.The only good thing was visiting time which I found out all late about too. Like I said. Terrible. Smh. -.- I’ll never feel safe in hospitals anymore.

Sean D.

After having to make a 2nd visit, this is one of the most incompetent groups of medical personnel you will find, Kaiser surpasses them… I had a seizure, the doctor decided it was “just trembling from hitting your head” and prescribed tramadol, which increases the risk of a seizure. Following this a grand mal followed and my life forever changed, had he simply identified it for what the EMTs said and prescribed an anti epileptic like a doctor did after the 2nd, maybe things would be very very different. Oh wait, they would. The 2nd time it took them over 8 hours to provide an essential medicine and it just gets worse from there. Personally, I’d risk the added 15-25 minutes to get to Mission or Saddleback in a life or death situation over being brought here.

Steven O.

One of the best hospitals in the U.S. (I have unfortunately been at hospitals in other states). I have spent a lot of time here over the years (months in total) and recently I spent just over a week after surgery and this hospital is as outstanding as I remembered. Everyone here is friendly and helpful and genuinely care about your well-being. I have been fortunate to have met some of the most amazing doctors here who have gone on to treat me going on two decades. Also, the food here is very good! For me, this hospital has set the standard by which all others are measured.

Lindsay D.

I have always had great experiences at this ER, Dr. Adams and nurse McKenzie are amazing- kind, caring, compassionate etc. no matter what I happen to be there for. So I hate having to write this, but after my visit last night, I hope I never have to return and would rather wait hours at MV Mission than be treated the way I was treated last night. I was prejudged and dismissed as soon as I arrived, I came in by ambulance because I couldn’t sit up but was sent to the waiting room to sit for 4 hours. On top of that, they tried to discharge me before I even saw a doctor. The doctor, Dr. Waite, said he “knew me” and had seen me multiple times (which is false, I’ve seen him twice and each time was for a different reason). I believe he and the staff were trying to insinuate I was “drug seeking” without even asking me what was going on. I do deal with chronic pain but have been told by my actual doctors and that very ER to come back if the pain was worse or changed, which it had. In addition to pain, I also had had a fever for several days, was extremely nauseous for at least 10 days prior and was unable to keep any food down that day. It wasn’t until Dr. Waite pressed on my stomach and I cried out in pain that he considered doing anything to help me. I was finally put into a bed after my friend asked them several times if I could have a room to lay down in while they ran blood and ordered a CT. Dr. Waite never even examined my back. Once in the room, two nurses (unfortunately I do not remember their names, possibly Dawn was one of them) aggressively fired questions at me about why I hadn’t seen this doctor or that doctor and when my insurance changed etc. Again questioning my intent on why I was visiting the ER but then barely letting me answer the question to rattle off another, basically not listening to anything I said. I thought nurses were supposed to be caretakers and empathetic to those suffering however, they were rude, dismissive, and cold to me (something I have never experienced from a nurse before). Additionally, I was told by another one of the nurses (Mollie) I did have a certain medical issue going on and that they would prescribe me antibiotics, only to be told by Dr. Waite later in the night that I really didn’t have that medical issue and that the people in the lab didn’t know what they were talking about. The only person I was treated with any kindness from the entire 6 hours I was there was Sergio, another nurse on staff. He was the only one that didn’t make me feel any worse than I already did and apologized for the other’s actions. Clearly he shouldn’t be working with such a judgmental group of B Team staff. So five stars to Sergio. I hope the rest can learn how to treat people if they want to continue working with people during some of the worst times of their lives. Additionally, I just read over the notes from my visit and there were several discrepancies- 1. Notes stated “no abdominal tenderness”, however when the doctor pressed on my stomach I nearly jumped out of my chair hence the CT scan. 2. Notes stated “normal heart sounds, no murmur”, my heart was never listened to. 3. Notes stated “normal breath sounds”, my lungs were never listened to. 4. Notes stated “normal range of motion” in cervical back, my neck was never looked at and I do not have normal range of motion due to a previous neck surgery (C6-C7 are fused). 5. Notes stated “patient received IV fluids”, I did not receive IV fluids even after I asked for them, I was told I wasn’t dehydrated even though I had been throwing up and could not hold food down that day and that I didn’t need them because I was drinking water. Lastly, the nurse who wrote up the notes stated I came to the ER when it was busy and there were more critical patients, I’m not sure where her opinion about the criticalness of my issue or the busyness of the ED had anything to do with the “history of my present illness”. Pretty sure you’re supposed to just stick to the facts on those notes.

Larry L.

This hospital has THE MOST INCOMPETENT Emergency room department I have ever been to!!

The doctors will not give you any information on the drugs that are being administered to your child!

The staff plays stupid.

Incompetence at its best!!

Go to Saddleback Hospital or Urgent Care by 3 Arch Bay!! Way less expensive and much better doctors

Temp I.

Avoid ER at any cost. Super rude and unprofessional.
They are worried about charging you first even when you give them a premium insurance card and make you wait for long hours.
They don't even use paper on examination beds and there is this filthy blue sheet.

Go elsewhere. I am waiting here in a room in severe pain and told someone to call a nurse.

They are nowhere to be found.

Documenting everything for a lawsuit