Equip Health - Carlsbad, California

Ellen B.

Equip can be a good program but it largely depends on which individual providers you are matched with.

The family mentor was awesome, and while she didn't understand my daughter's particular situation with long lasting extreme hunger, she had a lot of general helpful knowledge and wisdom to share. The dietitian was kind, but did not know how to help in our particular situation of continued extreme hunger. The nurse practitioner really pressed trying antidepressants (ssris) but that only made everything worse. She cared but discounted my daughter's genuine hunger as an emotional or psychological issue. The therapist never really went into therapy in sessions but rather spent session time discussing updates. She was the one overseeing the entire process; we never had the chance to speak with someone higher and more knowledgeable at equip, even when our team ran out of ideas to help. The therapist appeared stressed and overworked and was often running behind.

In the end, equip helped with some aspects of recovery but we stopped after a few months as it was not worth continuing to pay thousands per month (our insurance didn't pay a penny despite saying they would).

Maria A.

The multidisciplinary therapy was effective and I am happy that my daughter got over her eating disorder. However the billing experience was not great. I was given a "sample estimate" but was told it will depend on recovery. Four months later get my first bill. I found out my insurance was charged $7500 a month regardless of number of sessions needed. It is equivalent of $250/hr session 30 days a month! I did not get the bill until AFTER these months were passed so it is too late to make changes. Customer support from the company fizzled out after signed up, so I had to get the therapist to act as the go-between.

Brittany T.

I was excited to try this program for my daughter as it was online and we wouldn’t need to drive an hour for appointments. However, we weren’t finding success in the program. We stopped after four months and then I received my first bill. I misunderstood when we started the program and thought the monthly amount billed was the annual amount. I cannot justify $7500 per month for 5-7 20 minute zoom visits. Our visits were not limited solely on our end, they were scheduled based on recommendations and availability.

Cara D.

Cannot stand to see this place is still running, my experience with equip was terrible. If you are not too deep into your ED I believe this place could be beneficial however there was little to no support, they cancel sessions or say they're "out of the office" due to in training sessions they have. Also it's not like they have someone on speed dial so they don't always respond efficiently. Their FBT style of therapy truly did not work for me as I am an adult. I think it may be helpful to people who aren't to deep into their disorder or still need to be monitored because they were inpatient/in treatment. To add on when I got sent to residential they denied giving over any information to my follow up treatment facility.

DESTINY K.

From the very first phone call with Equip, I felt welcomed and validated by everyone. Their calm mannerisms brought peace to my anxious mind and emotions while caring for my child at home. Our team supported us from day one, encouraging me and also gently guiding and correcting me when needed to optimally support my loved one. The program's support groups and educational classes were invaluable resources as we navigated eating disorder recovery. Every member in our family was encouraged and empowered to fully support my child and as a result, we are living a life free from disordered eating!

Erin G.

I'm so glad that our family chose Equip Health for eating disorder treatment. We have two children that have eating disorders and we have used another treatment program in the past which involved so much time away from school, work, and home along with daily travel to and from treatment and it was exhausting and expensive and left little time for life to happen. Equip solved this problem with their virtual treatment model. It's wonderful to have access to a team of relevant and expert providers online and they truly do work as a team to help us help our children. My schedule is always changing but this isn't a problem at Equip; it's been easy to schedule our online appointments to fit into whatever my upcoming week looks like. I can attend appointments on my lunch breaks while my husband logs in from his office. As parents, I love that our team of Equip Health providers support us and are a team WITH us instead of working against us. The provided groups and classes and education about eating disorders have been so helpful for me in navigating this recovery journey with our daughters. Our youngest daughter has made massive improvements in the time she's received family based treatment with the support from Equip Health. Her overall health and her mood are so much better. It's great to see her happy again. Our oldest daughter just began with the adult program which she logs into from college. She has told me great things about her providers and mentor. I can already see her doing well with the support she's getting from Equip Health. Something else I love about Equip is it's affordability. They take my insurance which is great and when I receive my portion of the bill it is only a small fraction of what we were charged at the other program we used. Affordable care that is high in quality means so much to me, especially with 2 children receiving treatment. Equip delivers in both affordability and quality. People in my personal life that I care about and that know our eating disorder journey sometimes reach out to me that they are concerned about a loved one with an eating disorder. I always recommend Equip Health. Many thanks to Equip Health for their support! 5 stars!!!!

Kristin J.

Equip is an all inclusive program for recovering from any type of eating disorder. This was a perfect step down program for us from a hospital setting but it would also be an excellent first step in treatment as well if one is not in an emergency situation.
A family member received excellent care for 10 months and we are now continuing the journey staying in recovery in our own. In the beginning so many meetings are utilized and by the end everything is phasing out but the rate is still the same at the beginning since it’s all inclusive. Make sure your insurance covers it, ours did.

J P.

Equip was an invaluable resource for my family in our daughter's recovery journey. The multidisciplinary team, ability to schedule appointments to fit our family's needs and virtual platform worked very well for our family as we live in a rural area with limited access to specialists in eating disorder treatment. The peer mentors for both patient and family members were amazing coaches. The different groups were very good and peer support really helped us get ideas for supporting our daughter through rough spots. Our ONLY complaint was that we had two different therapists go out on maternity leave which was unavoidable and unfortunate. Every member of our team was knowledgeable, supportive and immensely helpful. I would highly recommend Equip to any family invested in helping their child recover from an eating disorder.