Sansum Clinic Carpinteria Family Medicine - Carpinteria, California

R.K. J.

Samsum Clinic has an "Urgent Care" center that only operates on a same day appointment schedule so each person is seen quickly and has at least 20 minutes with the Dr. 20 minutes doesn't seem like much time, yet, keep in mind this is urgent care, not, ER care. So if you cannot get to your Dr. and have to see one ASAP this is a great option, or have an urgent issue that isn't at the ER level. The office is very clean, the staff is very friendly, and professional. The Dr. is very experienced, and takes the time to listen to your concerns. The office staff goes to great lengths to protect the health of everyone in regards to infectious disease. I had a very short wait time, and their were no people waiting in the wait room because their system is so efficient.

Dominique T.

I wish I could give this facility more stars but this is the worst follow up experience that I’ve had in my life. I went home after my visit and waited for my results and nothing was sent over a month and a half later I am still waiting. All I have received is bills for results that I have not gotten yet no matter how many times I request it. They’ve turned me away twice on the phone and in person or they tell me to wait longer for mailing. I would’ve rather stayed home sick than dealt this this business.

Leslie J.

My husband became very sick overnight while we were camping at Carpinteria State Beach Campground. He got a same day urgent appointment despite being from out of state. Dr Carter did an extensive exam and listened carefully. He told us it could be several things, but that we needed to go to Cottage Hospital Emergency department right away for more diagnostic tests. Did I mention we were camping in an RV and we had ridden our electric bikes over to the clinic? Nurse Lark came in to give my husband a medication and heard us discussing riding our bikes back, then packing up the RV and driving to the Emergency department. She said “here take my car keys and just go now”. We were taken away by her kindness, and off we went. My husband had surgery the next morning. The receptionist and medical assistant were kind and professional. Five stars is not enough.

Eric W.

Some of the worst medical service (receptionists, doctors, excluding Dr Victoria and Dr Clark who are awesome!) I have ever experienced. Don’t go here! Sign up for One Medical LA instead, their telemedicine is 10 times better and more reliable, even if you have to take a longer drive.

Examples: took 2 months to get physical appointment. On day off, doc decided to cancel. I don’t get it rescheduled. Receptionist didn’t want to give me a reason why. Got charged for a blood test without consulting with me first. When a person I know had Covid, there was zero support, none. Just: get tested, stay home, sit it out. No suggestions on how to decrease viral load, no recommendations for anything. Not even a reach out.

Darcy B.

I have been a client of Dr. Trautwein for many years. She has been nothing but caring, thorough and receptive to concerns. The nurses/PA's are personable and helpful. Handy to have Urgent Care on site (which usually requires next day appointment) for x-rays and other special needs. Highly recommend!

AMY E.

After seeing his doctor for
unrelated issue his doctor told him to call in a few days if his symptoms continued. He sent messages through MyMChart, which is urged by Sansum Clinic and after countless attempts with no response he went in only to be told his doctor was booked for 2 weeks go to U/C downstairs which he did and told he had to make an appointment for the next day, Urgent Care is supposed to be same day! That doctor was completely uselesz didn't check vitals told him he had diarhdia cause he isn't eating solid food!!! What did a doctor really tell a patient that? Then wanted a stool sample, there's no stool it's liquid the patient had to beg for antibiotics. The patient finally went 25 miles away to a different location to find a doctor who actually examined gin and diagnosed this poor guy with gallstones! Now he has to wait to have surgery when this could have been resolved 2 months ago. This guy pays out of pocket cash to be seen. Sansum Clinic in carpinteria is going way down hill when it comes to patient care. Watching somosom go through this has not only been scary, but very upsetting to watch how doctors show how much they care about you as a person, a patient, it ridiculous!

JOEL S.

Receptionist is cold and uncaring. Could at least be helpful to direct patients to another location. I asked if they could help me I just got a flat out No! Because my insurance isn’t accepted.

Alicia G.

My sons have Dr Victoria .. Hes a very good doctor.. Always concerned about you and your health and he will call you back but its just trying to get a message to him to call you back is a pain... But the clinic is the worst cant go to urgent care unless you have an appt .. And the call backs are the worst ..it takes them forever to call you back... I was onhold for almost an hr and then put on a call back list.. Im still waiting for that call back