Conejo Childrens Medical Group - Thousand Oaks, California

RobynandByron O.

Absolutely love Conejo Children’s! As a parent, I appreciate the care and attention given to each patient. I never feel like my questions and concerns are unimportant. They genuinely have your child’s best interest at heart. I also like that someone answers the phone each time I call with limited hold times. I’ve never had a problem making a timely appointment with my provider of choice, which is Dr. Rubin. Dr. Rubin is amazing and very warm hearted. For the first time, my kids LOVE going to the doctor. Of course, they enjoy the treats and gifts given after their appointments, but Dr. Rubin listens and cares about my kids. She engages them in conversation and reciprocates/shares information to make them feel at ease. I can’t say enough good things about Conejo Children’s. And I also appreciate seeing Karen at the front desk during every visit; it’s nice seeing a familiar face each time we walk in that knows you by name. Thank you to the entire staff for impacting each child “from diapers to diplomas”.

Becky D.

We loved this group until Dr Pachorek retired. Unfortunately, they have taken on more patients then they can handle. I had my kids with Conejo Children's for 25 years, my youngest is in college and we were told she would remain in their care until she graduates. She has been suffering the last few days with a massive ear infection. She has had them in the past so she knows exactly what it feels like when she has one. She was sick with a virus for weeks prior and has an autoimmune disease that often causes her to develop infections. She's also on an immune suppressant medication which Conejo Medical group has all records of. I called to see if they could send in an antibiotic for her to pick up as she is in back to back classes and in the middle of midterms and has no time to get to an urgent care. The office admin says they will not send in a prescription and when I ask to speak with a doctor a doctor refuses to call me back having the same office staff relay the message. Despite the fact that we have been there for 25 years and getting her on an antibiotic would mean the difference between buying her time and getting better or ending up in the ER. I am beyond disappointed at the lack of communication and support from the team of doctors who we have not only been loyal long time patients, but referred so many of our family and friends to in this community.

I am grateful for all the years we had with Dr Pachorek, and believe she was the last REAL pediatrician at Conejo Children's Medical Center who really took any interest or care in her patients. I'll be picking up her records tomorrow morning and finding someone who truly cares about their patients well being and who can find the time to communicate. I'm sad to think that after all these years, while both my kids have grown up in the care of this medical facility, the doctors couldn't even open her charts or call me back. Very disappointing

Laura D.

This entire office is fantastic! I have 4 children and have seen every doctor at various times. They have been so accommodating through the last couple years with some health struggles my daughter was born with. Dr. Melman sees my younger kids and my 12 year old decided to see a female as she got older and sees Dr. Valance. Both are wonderful! Can't recommend them highly enough!

Cinthya

Dr. Michael Melman is AMAZING!!! As new parents ,he has been guide us in every step with our baby. Totally recommend him!

Karla T.

I absolutely LOVE this place!
Everyone is fantastic! It's clean and they are very accommodating. Dr Rubin is wonderful... I love love love Dr Vallance also! All the nurses are sweet and Karen jn the front is a sweetheart as well.

J J.

Dr. Melman takes time, asks questions and listens. He has a wonderful beside manner because he truly cares about his patients. He is thorough, detailed and we were lucky to fall under his care.

Amanda S.

Absolute nightmare dealing with billing! They did not submit my claim properly, then charged us the entire $410 without calling, then essentially told me it was my problem, then I was only reimbursed $180 (copay and my fees were supposed to be $56) and they never return calls! The dr was good, but will never return to this center!

Lauren M.

Dr Vallance and the staff at Conejo Children's are wonderful. They take the time to thoroughly answer questions, present care options and have excellent manner of care with our infant. Highly recommend!