Desert Family Medical Center - Palm Springs, California

Billy K.

Very professional, helpful, understanding and problem solving. I wanna say thank you to darlene for all her help and making sure we got everything done. Dr wang and dr novales were very helpful and making sure I get the referral to go see the cardiologist fast. Thank you again!!! If anyone needs good care i recommend them!!!

Nicole S.

I gave 1 star because I had to. I want to leave zero stars, not because of the doctors, but because of the rude, unhelpful office staff. Especially Natalie and Sarah F. They should both be fired. This is my second issue with Natalie specifically. I emailed the office last issue with her, so this time I’m putting it into writing formally in a review. There are so many negative reviews about the office staff being rude…why are they still working here

I called in to check up on a prescription that was supposed to be faxed 2 days ago from my pharmacy. I also sent an email to Dr. Dallas 2 days ago for the refill. When I called, Natalie informed me that there was no fax, and they needed a fax to refill my prescription. I explained it was a medical emergency as it is my asthma medication, and I also explained that I had spoken with the pharmacist and they verified that they did fax the request two days ago. Natalie said there was nothing they could do for me and ended the call.

I went back to the pharmacist and she went ahead and faxed another request and placed a phone call while I was there waiting. The pharmacist informed me that the doctors office doesn’t need a faxed form from them. She told me they should refill the prescription if I call in. She said “they are just being lazy”. This is unacceptable.

I called Natalie back, and she was extremely over the top rude. I told her what the pharmacist said, and asked why they couldn’t help me with my refill over the phone, especially since I emailed 2 days ago with no response, and she responded “I don’t know”. I then asked for her supervisor.

She sent me to Sarah F. I asked for Sarah’s last name and she immediately became defensive and told me she doesn’t have to give me that information. She was extremely impolite and unhelpful. I will admit that I got angry and used profanity. I said “Fuck”, she then told me she didn’t have to speak to me, and ended the call. I was so frustrated.

I called back to speak to another supervisor, and Natalie transferred me to Sarah F’s voicemail. I called back in and Natalie told me there was no one else I could speak to. She is awful and I am still without an inhaler.

This is the MOST unprofessional office staff I have ever encountered. They are rude, and give people responses that are not helpful and make them upset.

Patricia S.

Dr. Palmer is a wonderful Physician. The staff is extremely helpful and friendly. I and my family have been patients with them since they opened. Remember to be kind to staff and they will be good to you. They take care of my whole immediate family and extended family. Very good bedside manner. Always good with any outside referrals. Only bad side is with the other drs we are reffered to.Referring dr. Office not always understanding. Almost always cleared up. Billing is great. Works with my insurance liason any time there is any issues. Best Family dr. I have had anywhere. Very kind and helpful to my Mom who has memory issues. Works well us to get her healthcare with any other outside Physicians. Rarely have any issues with Dr or staff. You guys are the best!!!

Moni G.

I had to reschedule a appointment for lack of available babysitter along with events out of my control and the woman states “You ARE aware you’re getting a no show right?” I say yes although I’m clearly standing in front of her and I state again no siblings allowed correct? “yes no EXTRA siblings and made a facial expression that was unnecessary. I’m aware Siblings are not allowed that’s why I am rescheduling. Better yet will be office with staff that is kid friendly.

Nicole S.

Great doctors and awesome place. They have saved my life more than once. They are always listening to concerns I have and a willing to find out what the true issues are. I am very grateful for this caring team. They have found things many other doctors have missed just by listening and acting on my concerns. The office staff is nice everytime I call and responds promptly. I love it at this office.

Steph H. F.

Absolutely ridiculous staff! They are all extremely rude. When I call and get put on hold. I usually get hung upon and have to call back to get back on the hold line. BOTH OFFICES NEED NEW EMPLOYEES! & as I get continued to be verbally abused by dr palmers office staff Members. I will keep continuing to speak badly about you. One of the name of staff members was Jessica. Extremely rude and didn't give two shits about you. Do your job and at least act like you care for your patients.

Coral G.

Im so tired of coming here and explaining that I’m not feeling well, they only focus on what they think is wrong not what you’re actually telling them you’re feeling. They want to think you’re just making things up in your head. They have you fill out a behavioral questionnaire and call it a day. This is why I need to switch. I don’t know why I’ve been coming here for so long, it’s been pointless

T B.

Awful Center----This center very often rushes patients through, as if volume for money is much more important than this Family Medical Center's critical responsibility to take adequate time with each person to make the right diagnosis. The medical assistants are down right rude.