Aurora Charter Oak Behavioral Health Care - Covina, California

Katherine C.

This place has been absolutely amazing. This is my 1st experience with a Mental Health Hospital and unfortunately I had to place my son there on a hold. I was in a real Crisis dealing with my son and I didn’t know what to do. I called Aurora Charter Oak and they understood what I was experiencing. I felt validated and respected. Immediately the hospital took my concerns seriously and asked me to be safe while driving my son there. I got off the car and it was minutes to be taken in for an assessment. Everyone was professional and understanding. I had to leave my son there and I have not felt in the dark with my son’s care. From Dr. Wang , Case Management Benay and Sofie, all the RN’s on the adolescent unit, intake, Social Workers, and Therapist. Hero’s truly Work there!!!

Please if you or someone you know struggling with their Mental Health Please call 988, Behavioral Health Urgent Care, Aurora Charter Oak or Alhambra BHC, Crisis Line, 911. Do not hesitate to get the help you need. You are not alone!!!

Thank you to all the staff working at Aurora Charter Oak Hospital I truly appreciate all the Hard Work you are doing for our community!!!!

Fr. C. R. G. O.

Great experience, I was able to visit a patient and they were very accommodating, Maria at the front desk was great, Sarah the charge nurse was easy to get along with, David, and the other nurses were helpful, as well as the two security guards Jacob and Angel. The facility was clean and plenty of staff around.

Michael G. H.

I would strongly advise against having your family members admitted to this behavioral health facility. My brother was recently admitted, and our experience has been incredibly frustrating. Despite multiple attempts by his primary care physician to contact the psychiatrist for a transfer request, there has been no response. This lack of communication is unacceptable, especially when we are trying to ensure the best care for my brother.

We have already identified a facility that would be a much better fit for him, where patients are closer to his age, and we are working to facilitate the transfer. However, the level of inconsistency at this facility has been alarming. The case managers' communication does not align with the orders provided by the doctors, indicating a serious breakdown in communication. While I understand they may be understaffed and overwhelmed, this does not excuse the lack of updates or transparency, especially when my brother has given written and verbal permission for a family member to be involved in his care.

Due to these ongoing issues, we are now seeking legal advice and have notified my brother's health insurance about the concerning situation at this facility. We are taking action to ensure my brother receives the care he deserves.

If necessary, we are prepared to escalate this issue through social media and other platforms to make sure this is addressed (I HAVE THE NETWORK FOR THIS).

Once I have a clear, written step-by-step process for a successful transfer, I will share it here to help others avoid the challenges we’ve faced.

PS: I wanted to give the benefit of the doubt to the reviews, but the negative reviews match our experience.

Rosa O.

My daughter was admitted to Aurora Charter Oak in 2022 & held for 51/50. 72 hours. I will forever be thankful to the employees who helped her. I'm surprised to hear all the negative comments. This place was nurturing & caring. She has since been admitted to 2 other facilities & neither compare to Aurora Charter Oak. She's been sober for almost 1 year & returned to school. Her recovery is going well. Thank you Aurora Charter Oaks for ALL you do. Working there is not an easy job, so thankful for you ALL.

Ashley M.

Was here about 13-14 years ago. Crazy how they haven't changed much looking at these comments. When I was there, the bed wasn't very comfortable, woke up sore. A good majority of the staff seemed to just be there for a paycheck. My psychiatrist wasn't all that great. Was sent home after 7 days with no medication or coping skills, only spoke to a therapist once maybe twice. I wouldn't reccomend this place, if it's a last resort ditch effort sure. But I wouldn't put this facility at the top of the list by any means.

Joel H.

I was here a few months ago, hospitals are never really a fun place, but a few things stand out, I was shoved into a wall by another patient and got a bruise, (He did it on purpose because he thought I was talking shit about him) thankfully the staff helped me out and took care of it.My doctor was waiting to talk to me when I was on the phone, I told him and some other people with him to hang on a second. When I got off the phone they were gone and someone told me "they left, I told you they don't wait" guy didn't tell me shit, didn't like the way he was talking to me. A lot of people getting into fist fights there, couldn't wait to leave, felt like I was paying someone to lock me up.

Monica B.

Do not come here at all especially if you’re seeking mental health support or a voluntary 72-hr hold... They treat you like garbage especially if you are black woman in C unit . I witness very unprofessional and low quality care as I’ve experienced very discriminatory and biased treatment with The psychiatrist saying what did I do to get assaulted as he looked me up and down and a sexist, and very disturbing manner. I experienced mistreatment from few but most nurse staff especially from C unit who got me sent to another unit for my intentions and try to label me as aggressive after asking to voluntarily sign myself out then they restricted me by having me in isolation room while causing trauma and trying to scare me with needles to “calm down” after their reactive abuse. Their primary goal is to medicate you and not look at your symptoms for wellness.

They truly do not know how to care for patients with trauma. I am really grateful for nurse May and her intervention. She is the sweetest angel in that facility.

They will treat you like a prisoner, and when asking for a certain supplies to take showers, they will ignore you or angry or aggressively certain patients. When trying to call the patient advocate line, the phone is never answered, and I feel like this is done on purpose.

S O.

Snacks when you want em. Three square meals. Smoke breaks. They'll even give you a cigarette if you don't have one. Did i mention snacks any time you feel hungry? Staff was real understanding and caring. Missing home was the only bummer.