Charter Healthcare of San Gabriel Valley - Covina, California

Address: 970 S Village Oaks Dr Ste. 102, Covina, CA 91724.
Phone: 63318001.
Website: charterhcg.com
Specialties: Home health care service.

Opinions: This company has 7 reviews on Google My Business.
Average opinion: 3.3/5.

📌 Location of Charter Healthcare of San Gabriel Valley

☎️63318001

Introduction to Charter Healthcare of San Gabriel Valley

Charter Healthcare of San Gabriel Valley is a reputable healthcare provider located at 970 S Village Oaks Dr Ste. 102, Covina, CA 91724. They can be contacted by phone at 63318001 or through their website at charterhcg.com.

Especialidades and Services

Their speciality lies in providing exceptional home healthcare services, ensuring that patients receive the highest level of care in the comfort of their own homes. This allows for a more personalized and compassionate approach to healthcare, which has been a hallmark of Charter Healthcare's philosophy.

Characteristics

Charter Healthcare of San Gabriel Valley is renowned for its dedication to providing comfort, dignity, and quality services to its patients. Their team of compassionate and skilled nurses and case managers ensure that clients receive the best care possible. This dedication to quality healthcare has earned them a strong reputation in the area.

Personal Experiences and Opinions

Many patients and their families have shared positive experiences with Charter Healthcare. For instance, one patient's mother was fortunate to have access to their palliative care services, which provided professional care and support during a challenging time. The family expressed their satisfaction with the level of service, stating that the staff showed "compassion and love" and made them feel like family. Their case manager, Alfred, was especially praised for his exceptional service.

Another aspect that stands out about Charter Healthcare is their emphasis on keeping patients and their families informed and involved in the care process. This proactive approach helps to maintain a calm atmosphere and ensures that everyone is well-informed about the patient's health and wellbeing.

Average Opinion and Reviews

Charter Healthcare of San Gabriel Valley has received 7 reviews on Google My Business, with an average rating of 3.3 out of 5 stars. While some reviews highlight the exceptional care received, there are also mentions of areas where improvements could be made. Overall, the feedback suggests that Charter Healthcare offers a reliable and compassionate home healthcare service, with room for further enhancements.

Recommendation

If you or a loved one require home healthcare services in the San Gabriel Valley area, Charter Healthcare of San Gabriel Valley should be a strong consideration. Their commitment to providing quality, personalized care in the comfort of one's home, coupled with their compassionate staff, makes them a reliable option for those seeking healthcare services.

We highly recommend visiting their website charterhcg.com to learn more about their services and to contact them directly for further inquiries. Remember, the right healthcare can make all the difference, and Charter Healthcare of San Gabriel Valley is dedicated to providing that care to you or your loved ones.

👍 Reviews of Charter Healthcare of San Gabriel Valley

Charter Healthcare of San Gabriel Valley - Covina, California

Esther M.

5/5

My mom was fortunate to have Charter Palliative Care. They provided professional care for her.
We were more than fully satisfied with the excellent services provided by them. They had the best in class services with an emphasis on comfort, dignity and quality. My mom’s nurses showed compassion and love, they felt like family. I felt she had the best care anyone can ask her. Her case manager, Alfred was beyond exceptional. I personally truly miss the staff. They kept a calmness with our family, they always stayed on top of her health.

Fabio T.

5/5

I would like to share this review with Charter Home Health and also give thanks to Case Manager Vanessa who was very patient and knowledgeable in helping my mother with her treatment and follow ups. We are going through a tough time now and having your love ones not doing so good hurts so much. Miss Vanessa helped and made sure we were taken care of, she contacted us and showed empathy and patience. Thank You Miss Vanessa, God bless you and your family! Charter Home Health is lucky to have you.

refrigerator N.

1/5

Charter was not a good decision for my mothers life. The case worker /manager does not want to do any work and is lazy. My moms blood sugar went over 400, they did not send a nurse (she also has cancer) to her and proceeded to make an appointment for my mom to see her primary doctor (the old dr she has not gone to to In 4 years) . How do they not have current dr info when their nurses would come every 2 weeks and ask us each time same questions each time: who are your doctors and what meds us she taking. Where did all our info go? True lack of empathy and complete disregard for us. This is just one of many examples and I’m too tired to write the rest. This company wore us down.

Marcy K.

1/5

Our experience with this company has been extremely frustrating!! They are contracted with Kaiser and need to lose that contract. Each time my mother has had a referral we go through pure hell to schedule an appointment. It's starts with them saying they didn't receive the referral. (Now I always get a copy and send it to them while
I have them on the phone. I don't hang up until they admit they have it. They use every excuse in the book to stall scheduling!! I call daily, they know me and know I will not give up. I know my mom will receive care but what about other seniors that do not have someone to do this for them. They try to tell us only one visit a week is covered when the referral clearly states 3 visits per week. Insurance allows 35 hours per week. They straight out told me they did not have the staff to accommodate this. I told them to either hire more staff or graciously tell Kaiser they could not accommodate their patients and terminate their contract. Today they ran out of stories and told me my mom had been referred back to Kaiser. Kaiser was even flabbergasted by this.
I will be filing formal written complaints with Kaiser, The state dept of licensure, health facilities div , The Joint commission, Medicare, Department of managed care and anyone else that I can think of. They have wasted countless hours of my time and set my moms recovery behind. They can now spend the rest of their time by being required to formally responding to each agency.
On a side note ... the therapist and nurses that have come out to see my mom have been wonderful.

donna T.

5/5

Rose and her staff are incredible. Their follow up is impeccable. They are taking great care in making sure my mom Is provided with all her needs. I’d like to thank Rose and her staff for all their hard work and professionalism; Especially rose for going beyond expectations.

N T.

5/5

They did they best the best they could for my mothers condition. Compassion is key to geriatric care! I was impressed with the rapid response time and LVN who aided in my mother’s care!

Aaak Z.

1/5

Please only Get charter hospice if you to suffer.
☆There LVNurses and RNurses do not care About there patients. They are very hesitant in giving you supplies. Constantly need to be reminded.