West Ventura Medical Clinic - Ventura, California

Deanne F.

I had a great visit today. The front desk staff made scheduling and check-in easy. Dr. Robin Q is an incredible FNP who took the time to listen and provide exceptional care. I truly appreciate this team!

Patricia L.

My son should have started physical therapy three weeks ago but no one in the office can seem to handle the paperwork.

I just called again and they lost the order. This is the same order they forgot to put in three weeks ago.

The worst part of THEY made me feel like a horrible mom because my son hadn’t started PT. Then the nurse came back in very sheepish and said oh haha we didn’t put the order in. We will call within a week with his appointment.

It’s been ten days. Orders are lost again. Still no appointment

This place needs help

Amber B.

I have received the best medical care. Dr. Powell is absolutely amazing and truly cares for the well-being of his patients. He takes the time to listen and get to know the patient so that he can fully help them. I appreciate him and his staff so much. Five stars just is not enough! I would give them a 10/10!

Kevin T.

Always friendly facility is spotless. Rarely wait more than 10min very efficient.

Judith W.

Been waiting in a room for more than thirty minutes in a patient room with no sign of doctor. Appointment was for 2pm it's 2:38 I'm going to have to leave without service. I wonder if they are going to try and bill for this time.

Andres H.

Do not recieve care here. If I could rate zero I would. While the doctors are okay, supporting staff and the office can improve a lot with their customer care and thoroughness. They will make repetitive errors even while on the phone with you, which leads me to believe they overlook available dates for appointments and confuse patient records etc. Doctors are terrible at responding on the patient portal and won't even acknowledge you. If you want a real relationship with your provider this is not the place. Looking for an appointment asap? That will be at least a month and a half out so you'll have to go to urgent care and spend an arm and a leg. Been coming here annually since 2016 but it's been a year since I've stopped by for a checkup and now they're saying I'm a new patient? It's a nightmare here and it's been a pretty consistent story for everyone else I know that goes here too. Do not come here especially if you're LGBT or a racial minority. They are NOT thorough and will not order the correct blood-work or labs to meet your specific needs. I had a traumatic experience with the older lead male phlebotomist who told me he wanted to ram through me and a crowd of protestor with his truck all because I was wearing a Bernie shirt and vials of blood were leaving my body. Barely made an effort to keep me awake and call for help when I was fainting from anxiety and had a low-key panic attack because of the things he was saying to me, unprovoked. Furthermore, I emailed the clinic and management many times and never recieved a word back and tried scheduling me with this specific person multiple times after I made it clear what had happened. A pregnant friend of mine who is also Mexican was made to feel judged and uncomfortable when she went in for a blood-draw from the same person. If you care about your sanity and your time do yourself a favor and go recieve care elsewhere. They do not care about us or care to work around the obstacles that get in the way them providing better care!

Ms M.

Absolute incompetence. Thomas-Moorehead does NOT listen to her patients. Too preoccupied with getting out of the consultation room. Then tells me she has no idea what im talking about on a follow up visit?!!! Maybe if you actually LISTENED you could be competent. Most frustrating medical experience Ive had to date. These clinics are a joke & it shows.

Diana M.

I have come here for a few years now and I used to have good experiences, but lately it has been okay. My last experience was actually the worst. I went in for a yearly physical and referral. Here is what happened:
. The male provider told me that I didn't need a physical because my last one was about three years ago and was good. What?
. My insurance covers yearly physicals, but he marked it as something else so my insurance charged me.
. He told me that I don't need to be doing monthly breast exams on myself. Even after I told him I have been experiencing breast pain. Excuse me? Every woman knows the importance of monthly self-breast exams.
. He really wanted me to get on hormonal birth control even when I told him that I didn't have a good experience with it in the past. After he saw I wasn't getting persuaded, he said to get on prenatales. Now that I think of it, that was pretty rude considering the non-hormonal birth control method I told him I was using.

But I will say I have had great experiences with the nurses, past doctors, and the phlebotomist. So it's not all bad. My last experience just really shocked me.