Community Memorial Health Center – Ashwood Avenue - Ventura, California

Monica M.

I would not recommend this practice or the doctors here. The lack of professionalism is deeply concerning, especially considering these are the people responsible for your care. In particular, I strongly advise against seeing Dr. Gail Joseph (gynecology) at this location. As a patient, I encountered several troubling issues: she consistently failed to listen to my concerns, provided inadequate advice, and displayed a serious lack of professionalism in following up with test results and additional information. It's unacceptable to receive critical test results after hours, without details the day prior to an appointment in an attempt to cancel the appointment.

SJ

Wow, where do I even begin with Dr. Gail Joseph? She is an absolute gem in the medical field! From the moment I stepped into her office, I felt like I was in the presence of someone who genuinely cared about my well-being. Her attentiveness and understanding for my health concerns were beyond anything I could have hoped for.

Dr. Joseph took the time to listen to me, really listen. She didn't rush through the appointment or brush off my concerns like some doctors tend to do. Instead, she sat down with me, asked thoughtful questions, and made me feel like my health was her top priority. It was such a refreshing experience to be treated with such compassion and respect.

This is the experience I wish all patients could have.

805Local

Very frustrated with this place. I made an apt with Dr. Ryan Wells over 3 weeks ago on the Cigna app as he was in network. I was asked by the girl on the phone what insurance I had (Cigna PPO) not once did she mention my insurance was out of network. I arrived for my apt today after leaving work early & was told that because my insurance was out of network I would be responsible for 50% of the bill! Total bait and switch service. I had to cancel my appointment & now have to find another dermatologist that is in network. Worst part is my in network deductible is met and now will reset with the new year. Why couldn’t they have told me 3 weeks ago while trying to book the appointment that my insurance wasn’t in network.

Denise T. E.

My husband and I have been very disappointed that we have only seen our Primary Care Physician once in a year and a half. We have never experienced this before where we see the Nurse Practitioners on almost every appointment. We wonder why this is allowed to happen and what are we paying for. Additionally, when I got my labs done they didn't even have my order ready and I had to call their office to take care of that. Also, in a recent diagnosis of a cyst I was not informed by their office of my result. And, I was not notified of my MRI result. I had to find out everything on my own. It's discouraging to say the least. If I had not been my best advocate I'm not sure or convinced I would have found out the results. The office needs an updated, modern look that is sorely lacking. My husband and I are going to be looking for another doctor and medical group for our medical needs as soon as we can.

D G.

GOOD: Derm, Podiatry, Gyn ,front desk, TERRIBLE: The two primary providers I have seen.

Tony V.

When I was referred to Dr. Klope, I was extremely happy until I had to interface with his MA , who never contact once or ashwood Medical group in any capacity to attempt to reach her. It was a joke. It took me close to 5 weeks to just set up an appointment for the initial consultation. Then they continually informed me that they did not receive ALL my medical records was released by Dr. Emery's office staff promptly, Dr. Emery was my original urologist who has since retired from surgery . . It took 4 times for them to resolve that issue. I had to physically pick up my records, drive them to ashwood to install in my file There service is at best poor. On 10/28/2021 at 515 PM the office contacted me to inform me that my appointment which was set up 2 weeks earlier was cancelled. Mind you I had surgery on the 9th of Oct and was well rested to return to work. I was looking forward in getting a written realise . I am earmarked to return to work on Monday Nov 1st and to advise me after hours that my appointment would need to be rescheduled is absolutely unacceptable.. This is distressing since I will have to return to work without a Drs. clearance. I can not loose my position at work. I am in good shape and ready to return to work. If you are looking for a good medical group, with exception of Dr Kolpe, and his associate Malisa ,his surgery scheduler........ Run....... worst customer service ever
Needless to say this has caused me undue stress as returning to work without a written clearance could cause me to be terminated. I will follow instructions and called tommorow however I can not tell you how much stress Ashwood has caused me throughout the entire process. The hospital was great.

Dr. Klope is an excellent surgeon and would recommend him in a heartbeat however the supporting staff at Ashwood is horrible.

Vandy R.

My doctors here is a very, very good doctor. I’ve always had good results with him. God bless him.

James C.

I visited the practice recently for an annual physical. The following day I had lab work performed. After two weeks passed and no word on the results I called in. The desk person said if anything was wrong the Dr would have contacted me. The following day I was in the neighborhood and picked up my results in person. Imagine my surprise to see low red and white blood counts. Coupled with the fatigue I described during my visit and my current training to run a marathon I was dismayed at the lack of follow up. I called the office on Friday, Monday, Tuesday and Wednesday to attempt to initiate follow up with my Dr or her nurse. No one ever contacted me after these calls. On Thursday I went into the office and now was told my Dr was on vacation for the entire week. This visit ended with me making an appointment with a Nurse Practitioner for the following day. A little progress! An hour before my appointment with the NP I receive a call from someone at the office. She spent several minutes trying to explain things but hung up when I asked her to identity herself. Wow is the only thing I can say that is reasonably professional. Stay away from this place, far, far away!