Emanate Health Inter-Community Hospital - Covina, California

Sabrina F.

Zero stars if I could. I’ll first say I’m not a fan of the US medical industry in general, operationally. My experience here was negative due to staff interaction. Perhaps it’s just the overnight staff here being tired or maybe they’re just jaded. Literally everyone here gave off the vibe that they would rather not be talking to you. I took my 80 year old grandmother in here for chest pains and the lovely RN, Jerry S. had the worst attitude I have encountered during my visit (they were all bad except for the doctor, after I made a statement about the service/facility). Jerry S. was super impatient with my grandmother and treated her like she was incompetent and annoying. It seems like he hates his job, he should quit. No one should be treated the way he treated my grandmother. Side note: This place was letting two homeless men hang in the waiting room. One was sleeping and then woke up crying/begging for more oxy, and asking everyone in the waiting room to call his mom after the security officer asked him to leave, and threatened to call the cops but seemed to do nothing about it. I had to ask staff to get the man removed because he was causing emotional distress to my grandmother that came in for chest pains. Go somewhere else if you can, at least for ER.

Patricia M.

Up until yesterday and today I thought this was the best hospital. I was wrong do not come here I had two blown veins and it took between two and three hours for help. I’m going through hell trying to go home. They told me four hours ago and I am still here and in pain. Been here since Friday I am almost in more pain than when I got here.

Kate M.

One bald phlebotomist is rougher than butcher when drawing my two year old’s blood!! At first, the other bald phlebotomist drew blood with my baby’s right arm, the blood is too slow, my baby is tough enough not to cry even when he constantly pluck the needle IN baby’s arm for at least he is doing it gently. Then he called another second bald phlebotomist to try my baby’s left arm, my baby screamed with pain the moment when he literally stab half the needle into the baby’ arm under is no blood come out! He then tried to violently pluck the needle inside the baby’s arm and i stopped him. Horrible horrible experience!

April W.

Not helpful at all and they don’t give you a bed. You have to wait in the waiting room the whole time. Snobby young doctor in the ER is extremely rude and doesn’t do anything but chitchat with the staff. Sign in lady isn’t helpful either. You have to hope you get her attention even though you’re right in front of her. The doctor told me he’s been a doctor for 6 years as if that was impressive.

Emeli B.

, My brother had depression ,and anxiety , He went to see a pshycriatics on his own instead of going to his primary Dr. The medication that they gave him gave him side effects so he call the mental health services and they send him to this ugly place park - site . My brother never been sick this is new to him , His a hard working man , He doesn’t smoke , drink , or does any drugs . He was in this place and came out really bad his anxiety got worse , He wasn’t treat nicely once you go in here they make you feel like you deserve to be there . They expect you to know the rules there . They have no love . Emphatic or care for this people . They think they are crazy and don’t guide with love and respect . This people need attention , love and care .. My brother was knew to this he didn’t know you had to ask for medication if you had a headed or ask for things . This nurses were not helpful they were mean . They expected him to know . I think they should guide them with love and ask if they need anything and be on top of their needs not wanted them to be on top thats why they get paid for .. I will not recommended this place my brother came out worse and really scared … Do not send your loves to this place .. I hope the director of this place does some thing to changes the way they treat patience ..They go in there because they are not feeling well all they do is medicated them , but they don’t show them love , attention , respect , empathy or bring a therapist , phsycologist to talk them . My brother felt lost ..

Linette C.

My Dad was transported by an ambulance to this hospital. He has been in ER since
1:30pm "Waiting for room" or for Insurance
approval? This is insane..currently he is on a
hallway bed... just waiting around.... someome was calling out his name on the other side of the wall. didnt even know my dad's where abouts..I asked someone is calling out for my dad to multiple people. They all responded they will find him.. he has no tracker no machines hooked up to him.. i got up again to ask. Since I am sitting here waiting in the cold my self. They claim he has to be admitted to hospital due to the heart attack symthoms. but there is no rooms... and need approval from insurance to proceed.
.. I called
insurance they said they will not deny
coverage even if the hospital is not in the
network.

Dale F.

Dear Doctor Vargas:

In October of 2022, you practically saved my life by discovering blood clots in my lungs. At the time, I was consumed by the recovery process and forgot to thank you for your find.

Today, December 21, 2024, I once again found myself in Emanate's ER due to pain, tightness of the chest, and difficulty breathing. Given 2022's incident, I was sure the blood clots had returned. To my good fortune, Doctor Vargas was on duty. Having informed her of my former blood clots, she ordered a battery of analyses. She also ordered an injectable steroid and an inhalation treatment which immediately opened my airways. It was nice to breathe normally again after more than 3 hours of labored breathing.

What a relief to hear that I had no blood clots and no heart issues. Doctor Vargas submitted a prescription, and off I went to pick up my meds . . . but not before thanking her for a job well done, once again.

Thank you very much

Sarah F.

Literally THE WORST. They neglected my mom for DAYS when she kept telling them about the awful pain in her stomach. They kept putting off scanning her. They took DAYS with no scan. She ended up passing away and they refused to tell me why. I am guessing a bowel obstruction. They said she was throwing up blood. They refused to do an autopsy (likely because they know they are guilty of neglect). I GUARANTEE she would be alive today if she got the care she needed. TERRIBLE staff. She never got to meet her grandchildren. Shame on you. LISTEN TO YOUR PATIENTS. SIX years later and I'm STILL trying to find the forgiveness in my heart to let this go.