TotalCare Chino - Chino, California

TotalCare Chino is a comprehensive healthcare facility located at 13768 Roswell Ave #118, Chino, CA 91710, providing a wide range of medical services to the community.

The clinic is easily accessible by car, with a wheelchair-friendly parking lot available for patients. Once inside, patients can make use of the wheelchair-accessible restrooms, ensuring comfort and convenience for all.

With a phone number of 9095918200 and a website at totalcarenow.com, TotalCare Chino offers a variety of specialties, including an urgent care center, acupuncture clinic, birth control center, family planning center, internist, and STD testing services. Their walk-in clinic is perfect for those who need immediate medical attention without the hassle of scheduling an appointment.

One of the standout features of TotalCare Chino is their commitment to providing comprehensive care. Their specialists work together to ensure that patients receive the best possible care, tailored to their individual needs.

In addition to their medical services, TotalCare Chino also offers valuable resources for family planning and education on birth control options, making them a one-stop-shop for all your healthcare needs.

With an impressive average opinion rating of 3.9/5 from 317 reviews on Google My Business, it's clear that TotalCare Chino is a well-respected and trusted healthcare provider in the area.

Patients appreciate the clinic's ability to handle a wide range of medical issues, as well as their compassionate and professional staff.

👍 Reviews of TotalCare Chino

Crystal H.

5/5

Took my 9 year old son to be treated for a bad sore throat (ended up a tonsil infection). The front staff were very friendly and helpful. The medical assistant was super nice and made conversation with son to help him feel comfortable. I absolutely loved the provider who we saw she was very thorough and asked my son questions directly about his symptoms. I loved that, because I’m teaching my son to speak for himself and not to always look at me so I can speak for him. Great first time experience and we are definitely returning. The wait time was short and we were seen by the provider within 5 minutes of being roomed.

GOLDEN

5/5

Much thanks for our providers Carina Chang and David Chhea! They listen to my concerns patiently, and the prescriptions they ordered for my daughter and I have been very effective.

Paul L.

1/5

Pro tip: leave a 1 star review of your bad experience and you should get a call back within 24 hours. This is crazy, I absolutely hate leaving bad reviews but it seems like this is the only way I can get a call back, by leaving a bad review. So here we go. I actually left a bad review maybe two weeks ago, and Trinh called me back within 24 hours and resolved my issue quickly regarding my mom’s fractured foot which I am absolutely thankful for so I ended up taking it out. 5 stars for Trinh, but now that my moms fractured foot has been taken care of, my own referrals have been ignored. I called in VERA dermatology to double check my insurance which they said they accepted, then when it got to them they said they don’t and I need a redirect. I want to point out that needing the redirect is totally not on TotalCare, however I needed it to be taken care of in a reasonable time frame. Trinh said yes just send the information to a certain email she gave me. I did so, and now I’m left high and dry again. When I got through to their VA 5 days later, they said Trinh was out of the office so that’s fine, no fault on Trinh, but I know someone seen my email twice without replying because I have an email tracker, and no redicrect because their VA just confirmed over the phone. I had to hound the VA to get someone to give me a confirmation call when they do or I would be left in the blind. She actually declined until I explained to her that I’ve been already left high and dry and she expects me to believe they will do it this time with no confirmation until I come back around in a week again to triple check? Then she hangs up on me after she said she will put it in the note, like seriously? Ever since you guys hired VAs we cannot get through to anyone regarding anything. Just a message. Might as well save some money and let it go to an answering machine. Answering machines don’t have horrible attitudes either. You guys are literally forcing me to change my primary and also my mom’s. Might even be faster to change my primary then get a redirect at this point. Place is a joke.

Sheryl S.

5/5

The overall experience was excellent, from the professionalism at the front desk to the care provided during the blood pressure check. Dr. Chang was exceptionally attentive, listening carefully and ensuring that I never felt rushed. Thank you for the outstanding service.

Dan

5/5

The clinic is excellent. Clean, Professional and well- trained. Each visit make me felt so comfortable, especially my primary doctor always treated me kindly and patience.
I am so appreciated and feel so lucky can have this office to take care my health for the rest of my life, definitely recommend this office to everyone I know.. Thanks for all.

Denise

5/5

I was looking for a place to go because I had injured my arm. I was kind of nervous to go into this place because I've never been there before. When I walked in it was a nice waiting room and the person at the desk greeted me. Check in was fairly simple and I didn't wait too long to be seen maybe to 10 minutes. The practitioner actually took time to listen to me and explain possible options to my treatment which I appreciated. We then decided agreed which treatment will be the best and we moved forward in getting that done. I will definitely return to this place if I need urgent Care.

Elvira M.

5/5

I had a great experience as a walk in patient, the staff is friendly and compassionate, and Dr. Hanna conducted a thorough intake, expressed concern, and prescribed exactly what I needed.

邱Joy

1/5

During my annual check-up, the clinic was very disorganized. Firstly, I had scheduled an appointment for a uterine smear on July 24th, but when I arrived at the first-floor reception at 2 PM, I was directed to the second floor to see a doctor with my husband. Secondly, Daniel at the second-floor reception mistakenly thought I was there for a consultation like my husband and charged my husband $30 and me $55 for the consultation fee. Thirdly, I accompanied my husband for his diagnosis, during which the doctor prescribed medication for him. However, the doctor only informed me that my blood test showed slightly elevated lipid levels but otherwise normal results, and then the appointment ended. It was only then that I realized that after the first part of my check-up on June 27th, the clinic made three mistakes! Firstly, they did not prescribe the promised nasal allergy medication. Secondly, they scheduled the wrong doctor for July 24th. Thirdly, they did not record that I returned on July 24th to complete the remaining items of my free annual check-up! I am grateful that Daniel helped coordinate the sampling on the same day, but this was a free service, and I am very unhappy that I had to pay $55 for it. Additionally, there was another mistake: during the sampling, the doctor told me the results would take about two weeks, but the receptionist scheduled a follow-up phone appointment for August 1st! The scheduled time might be meaningless.