Mountain View Behavioral Health - Chino, California

Jess P.

Was a patient here for over 20 years. Dr Kyaw was a great doctor until he withdrew as my medical provider and gave me only two weeks to find another doctor, the cut off date he gave me was the day before my scheduled appointment and it was cancelled. He was the only reason I came here for so long and put up with the office manager tormenting me, she literally said she couldn’t stand me as I was in the office at one point. She made it very difficult for me whenever I needed anything. This unprofessional behavior should not be allowed when working in mental health office or any office at all. I am now at a new place and was treated like a normal person and respected which was such a relief.

Julie C.

I have been a patient of Dr. K for many years and have always found him responsive, sensitive, and proactive in my care. My son has been seeing Ken for a few years and we have found him thoughtful, sensitive, and accessible when we needed him. Highly recommend both!

Katharine M.

I brought a family member to the Chino location and was berated by the staff for asking questions about whether my insurance would be accepted. I understand the staff are not the healthcare providers, but it’s truly jarring to be seeking mental health support and get scolded. Unfriendliness and dismissive behavior should not be tolerated in any healthcare setting, especially mental health.

Cody W.

I wish they had Negative stars!! Horrible place do not take your children here. The first appointment was a joke and a complete waste of time, my concerns were not addressed or they were dismissed. I have never had such a horrible experience at a doctors office, or had a doctor blatantly ignore what I’m saying. My child has NEVER behaved so well at any appointment in my life and then I’m told my entire list which i had written was just oh no she doesn’t show those signs. I’m sorry i live with her, i would know, not you. So to have that completely ignored while I’m in tears was so wrong and extremely disheartening. I will never be back and i will tell anyone i can to not come to dr Kay or anyone there. I was just a paycheck with my insurance to you guys. Never again.

Diane V.

Dr. Hanna should not even be called a Dr. She never listen to her patients she thinks she is above everyone else, she is rude, mean and hateful. My husband sees her and when I talk to her on the phone she is even mean to me and I have never met her. She needs to get some mental help for herself. She is a terrible person and I feel bad for the people in her office that have to work with her.

Juliet S.

Dr. Hanna did not listen to me, was insensitive and ignorant regarding some personal issues that any competent mental health professional should at least have a grasp of, and ultimately told me I was depressed and tried to shuffle me out the door with a prozac prescription. I did not come to her for depression...I'm very disappointed in the way I was treated.

I can't speak as to the quality of the other practitioners in this office, but my experience with Dr. Hanna was so unpleasant that I will be looking for another provider entirely.

Wendy B.

Unlike most mental health counseling locations, I was actually able to reach the office directly (without having to leave a voicemail) each time I called. Also, it was an extremely urgent matter, so it was a blessing I was able to reach them at 8 a.m. in the morning and schedule an appointment a few days later. The office staff is dedicated and hard working. While I was unable to convince the person who needed help to come in, the office staff worker encouraged this person to come in when calling to verify the appointment.
This location also has a large staff of highly qualified therapists. I am grateful to have found this group.

B C.

I've been seeing Ken Kaiser for 6 years. He's a great therapist, the front staff is very considerate, and the rates are fair.