NeuroHealth Arlington Heights - Arlington Heights, Illinois

Katie W.

Run—don’t walk—away from this practice. Their billing practices are highly questionable and unlike anything I’ve encountered at other medical offices. As someone familiar with standard billing procedures and patient-clinician interactions, I can confidently say this practice is deeply flawed.

Professional medical billers who reviewed their invoices described the billing as disorganized and inconsistent. You’ll receive large, unexplained bills with arbitrary dates and amounts, often only after the money has already been withdrawn from your account. I ignored my instincts, hoping to push through for the sake of my child. In hindsight, I should have questioned why they had immediate availability when every other reputable practice had waitlists.

The therapy sessions were just as disappointing. My child would sit and color with no meaningful engagement or interaction. In contrast, our current provider collaborates with us, setting clear goals, providing valuable insights, and reviewing progress at the end of each session. Other mental health professionals have also confirmed that the therapy methods used at this practice were inappropriate for my child’s age.

If you want to avoid unnecessary stress, wasted money, and frustration, I strongly recommend looking elsewhere. There are many reputable, well-run mental health practices that can provide the care your family truly deserves.

*I truly dislike leaving reviews such as this but I feel it necessary to protect others in this case

fox W.

Update: I love how these people think it’s okay to illegally withhold patient records from the patient. I stopped using their services because the management of this practice is terrible. Worst billing practices. Took way more money from an account than was authorized to. Instead of returning the funds, they make excuses to extort patients. They make you give a credit card number instead of billing you after. Do not trust this practice, they are always doing something illegal. It's very interesting that the receptionists make excuses for a manager who seems to always be on vacation.

Melissa T.

RUN, RUN, RUN…… this place is so shady. No one is apparently running it. I honestly don’t know how they are business because they shouldn’t be. As a mom who is trying to get my child the help he needs, it’s absurd that they function in this manner. They also recommend you to go to a psychiatrist who is just as shady. Now that we have a new psychiatrist he is questioning one of their diagnoses. Which is also an outdated term. I wish I would have read the reviews prior. A waste of time and money. They aren’t even helping children.

Afa A.

This place is absolute froud! I should’ve read the reviews prior making appointment. They cancelled my appointment because I had a new insurance. Then after verifying it they put me back on schedule and told me it will be covered as initial appointment. First of all initial consultation is not with a doctor just consular that is trying to set you up on as many future appointments as they can to suck all money from you and your insurance. As I was sitting and waiting their phones were blowing with unhappy customers. I realized that something is wrong and refused to take testing there for my child. They called me asking to pay co-pay and my insurance already covered everything I don’t have copay. They were also trying to set me up for different schedule, thanks god I refused!!! I took my child to Shriners Hospital and they examine Her for HDHD within 1 day not 9 weeks as it was suggested by this facility. They are unprofessional and trying to charge your card be aware!

Wessley J.

Fully agree with the other 1 Star reviews here. This place is unethical at best and out to milk you dry. They will make you sign a credit card authorization agreement to charge your credit card for balances due, which seems reasonable. However, they will not inform you that they will charge your card whenever they want and for however much they decide. They have charged us for made-up appointments in addition to hours upon hours of "interpretation" when their fee statements says this is included in their sessions. I am in process disputing claims with our insurance company and considering if there is fraud going on here.

BEWARE! Please find another office who will care about you and your loved ones.

Isabella L.

Highly disappointed in this facility. They wanted us to sign a form to authorize credit card payment without our authorization for any charges. I refused to sign this form. I told them I would pay on the spot or receive statements to pay them. But they forced us to sign this form prior to the consult or else we will not be seen at all. I'm very cautious with this facility as I've seen a lot of negative feedback from this place about their billing and this is so true! They are insisting to make a copy of our credit card which we decline. Lesson here - read fine prints before signing any forms.

Corinna B.

Dr. Philipps and her team are great and very professional and reliable. I've never had such a good treatment! She knows her field very well and really wants to help you.

kerli R.

The clinicians at NeuroHealth were very professional and helpful. The testing was very detailed and comprehensive and helped my child to get the services they needed in school. I highly recommend them!