Beth Israel Lahey Health Primary Care - Bedford Street - Lexington, Massachusetts

meilin M.

The front desk will leave you on hold for more than 30 minutes they will come every once in a while then leave then after they leave you waiting on the phone for more than 30 minutes then they will go ahead and send you to the voice mail unprofessional can't wait to change pcp

Halvor I.

Every negative Google review of this office has been based on one bad experience on one day. I'd like to weigh in from my 20 years of experience as a patient to give this practice an unqualified five stars. Health care providers don't have an easy time of it these days. Their work has been monetized and is bought and sold like a commodity by big corporations. The whole system is degrading as a human service, and the public is not happy. And neither are the doctors and nurses and support staff

In spite of it all, I have always felt well cared for at BI Lahey Lexington. They're friendly, they listen, they care, and they have earned my trust and gratitude over and over again. Highly recommended!

Air S. P.

Not recommend this office. The office management is off. When a Dr. is out we received no phone call or text message about appointment cancellation. They did send it to the patient portal on the day of the appointment, actually couple hours before appointment but who went on patient portal all the time? When we told them we drove a long way here they said we can go to urgent care instead, which is a very unprofessional suggestion. chronic condition vs acute condition are different. Why would we go to urgent care for non urgent chronic condition follow up. They really need to educate their staffs what urgent care can do. This office doesn’t have any backup plan like other Dr. Office to minimize interruption of business. So if anyone decide to use this office be prepared for sudden cancellation on the day of your appointment.

Jim C.

The front office of this place is a mess. I had scheduled my vaccine at your office and despite getting many confirmation emails from them and checking in virtually when I showed up the woman at the front desk said they did not have any vaccines. She did not communicate the reason clearly or even the fact that they had no vaccines clearly. Nor was she or any of the other two women in the office sympathetic for me wasting my time. It was like they could not be bothered. They are terrible communicators and have no follow up.

It is exceedingly frustrating and they would have gotten a one star review if I didn't like my Doctor.

Jing W.

Don’t go there. I called way in the morning that I would be 10 minutes late for the afternoon 3:15 appointment. The office admin said she would leave a note on my record. I went there exactly at 3:25 and waited for more than half an hour. Then the nurse came out said I came at 3:45, which is a lie! The office manager said they didn’t have a record that I called and they can’t verify I called! I do not know where the note is. I am so disappointed with the office manager. Will not go back to the office any more. Now I understand why my friends don’t recommend me to go to this office.

Llll C.

Now I finally know why the rating of this place is so low. Made an appointment 1 month ago, and I even called back to confirm the appointment and everything. Then they made me wait for an hour after I arrived, and told me that Dr. Wang’s schedule is too behind so she can’t see me today. This is so absurd and unprofessional. I drove 40 mins here for the doctor’s appointment and they can just cancel it like this. They really need some management class to stop wasting other peopel’s time.

John S.

Poor communication regarding account and appointments changes despite the fact everything was checked with them before arrival, outdated systems and insurance coverage data. Limited stuff and appointments availability. No more lab services, Do yourself a favour and go somewhere else

mike B.

I tried to make an appointment with a doctor. I called 2 X and waited on hold for 15min each time and no one ever picked up either time. "A representative will be with you shortly" How can no body answer the phone?