Baystate Mason Square Neighborhood Health Center - Springfield, Massachusetts

Jerry N.

I was scared as soon as my insurance paperwork arrived and they listed this place as my PCP. I made sure to call immediately simply to make sure that I do not go there, when the nice lady on the phone told me I was not listed as a new patient and that they were not accepting new patients, I was beyond relieved just thankful to all of these honest reviews with their own experiences.

I live in the area, literally 3 blocks away and thankfully I'm calling other places even if they're further out. I've heard the horror stories from friends and family and now.

LD C.

I have been a patient since 2012, and I am not satisfied with this clinic or with the health care that I have received. I am dealing with what seems to be some form of arthritis and I have complained and asked for a referral for a specialist. My request was ignored and instead I was sent for physical therapy. I was told that I had a bunion but now I have the joints in my hands hurting as well. I don't recommend this clinic for people who have serious health concerns.

El A. D. U. R.

I am starting to lose my satisfaction with this facility. Initially, I had a positive impression and considered it a suitable location for my needs. However, my current sentiments have shifted. Additionally, I have concerns about the quality of care provided by my doctor. Unfortunately, due to the unique circumstances of their environment, I am unable to request a different doctor. Given these factors, I believe it is time for me to seek alternative options. If you are an individual with numerous health concerns, be prepared for the possibility that your concerns may not be fully acknowledged or taken seriously.

Keila S.

They promote to use the patient portal, but my doctor does not answer. I try to do appointments, and they say she does not have an agenda or appointments available. The doctor doesn't follow up on my labs and my health concerns.

The worse managing prescriptions.

Jayson G.

Mason square is in the habit of canceling my child's appointment without my consent. When my child was first born they would cancel his appointments so I would show up the day it was scheduled for just for them to be like "we rescheduled it". They've done this time and time again. This place sucks and wouldn't recommend to anyone.

Jessi G.

Mason Square has been mines and many low-to middle class individuals care providers since diaper wearing days. I truly never had a problem here because when I did go I was always young and still curious. Now that I’m older I will be switching my providers because this is unacceptable. I Called 4 weeks in advance to set up a Medical Clarence and lab appointment requested by my surgeon. I was told there was nothing available and I’d be contacted back when so. When not hearing back, I continuously contacted them back and was told about an email going around and again, “I’d be updated about availability shortly.” When I finally got a call, I didn’t get my desired date and would have had to push my surgery 2-3 weeks back but I was satisfied I finally got the appointment. When feeling relived, I get a call back not even 2 hours from the appointment confirmation call just to be told that you no longer provide evaluations for OUT OF STATE SURGERY?! I don’t understand how that even works, nobody is going to get surgery in Massachusetts! I wouldn’t say that the receptionists were rude or unprofessional, honestly they were patient and I understand they can only do so much in THEIR position, but as a medical field ITSELF, you’ve showed me uncoordinated work.

Sirena

Staff are beyond incompetent. They tell you they'll get back to you "at the end of the day" but neglect to tell you they never received the paperwork you sent in to them and therefore have nothing to get back to you about. They'll tell you they'll send you something but fail to inform you they cannot email and sharing of information must be done in person. You end up doing their work for them with how much you have to call and advocate for yourself. Long wait on the phone just to be transferred to the wrong person just to wait longer then getting hung up on.... the examples are endless. Staff do not know the difference between he and she when referring to a specific physician on the team therefore causing complications that shouldn't exist if they all understood how to do their jobs. Doctors are no better, making fake promises and never seeing through on them. Saying they would make referrals or prescriptions or complete paperwork that never got done. Not only that, but the building is in a bad neighborhood. You can see empty alcohol bottles litering the streets. Definitely leaving this place. Unfortunate. Never had a problem at any other Baystate facility but this one needs to hire more competent people. It's astonishing how these people are still working.

Natasha ?. A. T. N.

☆ミLove ❤️ luv ❤️ LoVe ❤️ this office... many in 1 😍! As if... ck it! Fyi: PCP, 💖Eye￣(=∵=)￣& 🫸🏾🦶🏾Foot Doctors, a (｀ロ´;) Dentist (｀皿´) & (Ｏﾟ皿ﾟＯ) Urgent 🤩 Care ❣️Lab in da buildn! 💕 (*’ｰ’*)ﾉ💘 ヽ(・ω・)ノ Gr8 wit remindn ya of ur appts & gettin u in asap! Staff r respectful, helpful n attentive! Doctors r on point n loyal...well mine is Dr. Cortney Haynes...theee absolute best doc I hav eva had!!! Been wit her fo ova a decade n cont! 👐🏾🙏🏾🫶🏾