Bellevue Healthcare Snohomish County - Everett, Washington

Byron R.

I've worked in healthcare for 27 years. The staff we we have worked with on two separate trips have been fantastic both times. I can't say enough good things. They even provided instructions on how to get a piece of equipment covered for my uncle. Great information! Great service!

James C.

1. The first time I called, I reached a sales associate. He provided me with a non-working email address to send my Rx to.
2. Their online website for submitting Rx's sucks. I don't know if it "took" my request or not.
3. Nobody answers telephone calls. I left a message to call me back on Friday. As of end of business on Monday, no return calls.
4. I went to the Everett store personally Friday afternoon. They could not find any record of my Rx order. They promised me that someone would call me back the following day, Saturday. As of end of business on Monday, no call.

Please CANCEL my order. I can take my business elsewhere. I have a master's degree in management . I know what a good business looks like. This ISN'T it! Run. Don't walk.

Shawn

John was great. Willing to bring the chair all the way up all my stairs and give me a walk through. First time my daughter has been mobile in a week and she is having a blast rolling around 😀

Barb K.

I had a recent experience when I was picking up an order from a prescription. My friend who brought me in was adamant about needing a specific name of the item that was not reflected on the prescription, which caused confusion.

Chris R., the customer service person helping us went out of his way to confirm we were getting exactly what we needed and was covered by insurance. It was just called something else. We also opened the box and indeed it was exactly what was needed/ordered.
Shout out to Chris R for being so professional, positive and working in a de-escalating manner. Your professionalism is outstanding! Thank you!

Alfred N.

So happy about the services that were provided by Bellevue Healthcare especially Michael. He delivered oxygen to my husband and he took the time to explain everything to him. What was even more amazing was Michael left to head to another stop, he turned around came back and explained everything to me. I was not home when he first arrived. It felt great knowing we were getting taken care of. Cant thank him enough for doing that. Thank you again

Marni

After working with them for over a month, being told they didn't receive the prescription for a walker three times, having my doctor fax it over while I'm on the phone and then being told it'll be another week out...Today, I finally called them again after no contact and they inform me they don't take my insurance. This is the first time it was mentioned whatsoever. As a company that supplies things for disabled people, you'd think they'd do better. It's quite obvious this company is in the market for big business and not to actually help people.
I'm so disappointed!

Lorena

When my mom called to explain she had a cover letter sent by her doctor to get her wheelchair Danielle was extremely rude! She wouldn’t even let my mom finish what she was trying to say. Just kept saying “I don’t know what to tell you, you are not in our system”. “We are not just going to give you a free wheelchair”. First of all, you don’t say that to a customer, she wasn’t asking for anything for free. That’s extremely condescending and disrespectful. And huffing into the phone out of frustration. I certainly hope these calls are recorded and you can go back and learn something on how not to treat a person. My mom knew she wasn’t in the system, had Danielle been listening and giving her time to explain she would have known that. She was asking did your company receive the paper from her doctor that they had faxed over because we live a couple hours away and she wanted to be sure before we drove all the way there that the fax was received. We will find somewhere else to help my mom get her wheelchair.

Cynthia W.

Excellent and professional.
Pierce gave understandable instructions and information for each of the medical items. He was considerate and respectful.

Cynthia Winkler