Atrius Health Medford - Medford, Massachusetts

Nick B.

They called the day before my appointment to cancel it and said the soonest it could be rescheduled was 7 months later... I'll be finding a different PCP

Timothy T.

Had to go to Medford Atrius after a mixup of appointments.
Everyone was helpful, and friendly.
Easy to get to and a parking garage right next door!

Abdullah F.

I like my doctor Endo Toro. He is amazing. The problem is with the system. Let me tell you why.
When I met Dr. Toro for the first time, he gave me a lot of tests and also told me that he will have a follow up visit with me after all the test reports are in his hand. After I got all the test report, I was waiting for a call from the doctor's office. Week after week passed and nothing happened. After four weeks, I told them that my symptoms are not gone fully. The next day, I saw a message on mychart saying that they will schedule a follow up with me. Come on! You are saying that after I called you!!

Well, we scheduled a follow up date and the day before I had cold symptoms, which could be covid. I called them to ask whether I am eligible for the previous follow up visit. They said they will pass this message to their covid team and they will tell whether I can visit them or not. I waited till midnight for a call from them. None called.

After I contracted covid, I called them to learn what I need to follow as I had fever and other serious symptoms. They said its the peak time for covid. They are serving a lot of their patients which put me in 2 hour wait time or they will call back. 14 days passed! I finished my quarantined without having a single conversation with my primary care provider.

After all the above happned, finally I managed to get that followup visit with a nurse at 8 am. Yay! After I arrived there, they requested me whether I can wait 10 minute. I said Sure! I waited till 9 am and since I had to be at work from 9.30, I stood up and went to receiptionist saying I cant be here anymore. They apologized very politely and said the are running behind the schedule. But nearly 2 hours! Come on!

What a mess!

Suhair A.

This place is ethically and morally incompetent. The manager was unprofessional. Dr.Sackton and her team made an appointment in secret behind my back for my kids and administered vaccinations to my children, which I told them I did not want them to have. There’s a history of my daughter and my family having a very bad reaction to the same vaccines that she gave them. They’re so obsessed with shoving their ways down my throat that they disrespected our beliefs and wishes. A forced re-education as if I’m not well read, informed and educated on the subject matter.

Fredrick L. (.

So far, unfortunately, as a patient here for about 4 months, I've had some big problems. I saw a general physician first, who recommended me to an orthopedic specialist. The orthopedic doctor apologized and said that it should have been obvious to the general physician, that I did not need an orthopedic doctor, I needed a spinal specialist. So.. I had to wait another few months for that correct appointment, as whomever does the scheduling, did not actually book this next appointment. I was still charged, despite health insurance, a few hundred dollars for this incorrect first visit. Another problem is the communication via the myhealth app. It is hit or miss with getting a response! And also, for whatever reason, the ability to write directly back to a message from my primary care team, is not possible? Why would the button for a return message be unavailable? Now, to the biggest thing that is bothering me, there is a 6 months wait for an appointment with my primary and the primary's team. A 6 month wait to see my doctor is unacceptable... I'll have to look into finding another primary doctor unfortunately

elizabeth S.

My son has been a patient at Harvard Vanguard in Medford since he was born. He has an extremely rare syndrome and has had three open heart surgeries. Each time I contact the office Gloria helps me. She makes sure my son is taken care of. She is empathetic, kind, and goes above and beyond. I am so thankful for Gloria and all she has done for my family. People like her deserve to be recognized. She is a huge asset to the Harvard Vanguard team!

Caitlin S. R.

We have only ever come here for sick visits. In general, the staff are nice, and the providers caring and knowledgeable, but we’ve always had to wait 60 minutes+ past the initial appointment time to see the NP or DR.

Rosemary M.

Very nice staff & Doctors, cloth chairs filthy, and this pic of the arm of the lab chair where people have blood taken, says it all.
STILL RIPPED ALL THESE MONTHS LATER.