Desert Medical Equipment, Inc - Victorville, California

Address: 17189 Yuma St, Victorville, CA 92395.
Phone: 602461000.
Website: desertmedical.com
Specialties: Medical equipment supplier, Orthopedic shoe store, Orthotics & prosthetics service.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible restroom, Wheelchair accessible seating, Gender-neutral restroom, LGBTQ+ friendly, Transgender safespace.
Opinions: This company has 23 reviews on Google My Business.
Average opinion: 2.9/5.

📌 Location of Desert Medical Equipment, Inc

Desert Medical Equipment, Inc 17189 Yuma St, Victorville, CA 92395

☎️602461000

⏰ Open Hours of Desert Medical Equipment, Inc

Monday: 8:30 AM–5 PM
Tuesday: 8:30 AM–5 PM
Wednesday: 8:30 AM–5 PM
Thursday: 8:30 AM–5 PM
Friday: 8:30 AM–5 PM
Saturday: Closed
Sunday: Closed

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Desert Medical Equipment, Inc es una empresa que ofrece una variedad de servicios y productos relacionados con la medicina y la ortopedia. Con sede en Victorville, CA 92395, esta empresa ha establecido una presencia sólida en la comunidad local.

La empresa se especializa en la venta de equipo médico, calzado ortopédico y servicios de ortopedia y prótesis. Los clientes pueden encontrar una amplia gama de productos y servicios en su sitio web oficial

👍 Reviews of Desert Medical Equipment, Inc

Desert Medical Equipment, Inc - Victorville, California

S M.

1/5

I do not recommend Desert Medical Equipment. Be prepared to spend a lot of time securing re-occurring supplies. They do not have a system in place to reach out to customers before their 90-days worth of supplies has ended. You will have to reach out to them over and over to remind them to send supplies, which will require a series of phone calls (and a lot of patience). On average, it took me 2-3 weeks of follow-up calls to get supplies. They are not responsive and when you finally get someone on the phone, they always have an excuse for why the supplies have not been shipped. I always have to purchase supplies out of pocket elsewhere to maintain my stock. Then 90 days later, I find that they moved out my resupply date due to the delays from the previous order, which means I have to restock my supplies from another source, again. Very disappointing experience!

Todd R.

2/5

When supplies were needed, I would get a phone call in spanish for the first half of the call which was a little annoying. When I did speak with the female rep for supplies, she always seemed I was wasting her time and she was in a hurry, very short and rushed. I was told that they do not guarantee the main machine and I had to wait until my 5 year mark to get a new one, but I could get one from them. My machine lasted, but the motor was loud and straining. I got a call from the female rep for supplies and asked for a new machine. She said I had to have a Dr order it, and when I tried to explain what I was originally told by them, she cut me off and stated "do you want supplies or not, I'm not calling you for the machine, only for the supplies". She cut me off twice and was obviously very annoyed that I had any questions, so I cancelled with them and went elsewhere. Customer service reps are horrible there and obviously must be so over worked, it's nothing to loose a few customers.

Ralu P.

1/5

Unprofesional! From the appointment center to the in home therapist are only laying. Their technician, Abraham laid just to convince me to try one of the masks he had with him, then he said it was a misunderstanding!
The person who scheduled the appointment laid as well. she said that their technician will have all the masks with him for the in home appointment. He had only 4. As non of them were a good fit for me, and i wanted to go to their office to ck other masks, Abraham convinced me to try one, "as i can exchange it anytime within the next 3 months, at no cost" Now, he is saying that it was a misscomunication!! I asked for his manager name & phone number or e-mail, and nor reply ...i am still waiting for 6 days already!
Stay away! Ask your doctor/insurance for other company!!!

Marcene M.

5/5

Marc Callon was fantastic!! He set reasonable expectations about how to use the cpap and gave me encouragement and hope for how this wll help me! I as nervous going into the appointment but leaving i just felt so grateful for this health repairing tool!

Marc F.

5/5

I went here to pick up my CPAP machine. They were friendly and helpful and explained everything. Parking was easy and convenient. I was in and out and less than 30 minutes.

Jas P.

5/5

Marc was absolutely amazing, he guided me through my machine, answered all the questions we had and took the time needed to answer other questions that came up after he left. I am really looking forward to working with Marc!!!!!

Burke M.

1/5

Worst customer service possible. In the world of DME Suppliers, they are number 1 at one thing: these folks are just interested in taking your money, they could care less about you and your health. Even the sleep center said they were awful, but systematically, they were the one referred just because they have the contract. So glad we went with another supplier after months of dealing with these clowns.

Fran R.

1/5

My primary Dr office called to make sure they took my phone insurance before sending my prescription for a nebulizer and was told they would contact me. No call from them I had to do the calling. Today was told they would expedite it through today. Next thing I know they call and say they don't take my health net ppo and were sending prescription back to the Dr. If they don't take my ppo tell the Dr's office you don't instead of saying yes and then change their mind poor service