Fitchburg HealthCare - Fitchburg, Massachusetts

christos K.

My grandmother received exceptional care at Fitchburg healthcare. The staff were kind, attentive, and truly compassionate, always making sure she was comfortable and safe. The facility is clean and welcoming, and they kept our family informed and involved every step of the way. We’re so grateful for the care she received and highly recommend this place to anyone seeking quality care for their loved ones

Megan

I would give this place 0 stars if I could. Good luck trying to connect with a loved one wondering how they are doing because you will be re-directed to a dial tone, or a totally wrong room. Their phone system is absolute garbage. Communication could be improved upon significantly and they need a better phone system. It's just ridiculous trying to connect with anyone at this place.

Also, I think it is incredibly unhelpful for a patient who is immunocompromised and trying to recuperate from a major operation to be placed next to somebody who has Covid-19.
Thanks Fitchburg Healthcare for prioritizing your patient's needs.

Christopher C.

My mother has been a resident at Fitchburg healthcare for more than a year and I don’t have enough nice things to say about it. She enjoys the activities and the care team has always been kind to her and my family

Bridgette S.

I would give these people zero stars if I could. They owe my aunt over 4,000 dollars and all of her decorations and TV are missing. It has been months and I cannot get a callback from these people. Next stop apparently is going to have to be a lawyer. My aunt was in the dementia unit her. When I went to visit, I realized I would not even want my pets to stay here. Please pursue other options. These guys are really bad and unresponsive. Then, after calling this service below, radio silence for a month. Go figure... these people deserve to be put out of business.

Isaac V.

Some of the CNA's at this facility are lazy they ignore call lights and they also ignore the residents request, because of this the good CNAs end up leaving or want to leave. Staff and visitors feel that the upper management including the director of nursing lack communication and are ill- mannered. Also this post mentions private rooms, the only time you will be given a private room is under certain circumstances, other than that it's 2 to 4 in a room. Many residents are unhappy with the care they receive and feel like their voices are not heard. These are a few facts I'm sure there's plenty more. Feel free to comment!

Alexis B.

My aunt was at this facility and my entire family will be forever grateful for the care they had provided for her. Highly recommend!

Yenitza M.

I never give reviews but today I feel like I had to because I’m a CNA myself. Never in 1 million years thought that we would drop off our grandfather to this facility and eight days later he’s dead. We had a 95 year old man that was still making his bed And eating and walking around with no help to go in there for a day because VA gave us a break so we can go on vacation and we trust these people to take care of him and they gave him Medication that he was allergic to also gave him the double dosage of cholesterol medication was Dehydrated also they change catheter bag when it wasn’t even needed, and it was changed the day before. He gave it excellent physical the day before we admitted him all the sudden this man is dead !! Please I do not advise anyone to bring their love to this facility. They do not care they are inhumane. From the blood family , sincerely Mary sue blood who lost her father and I his grand daughter

Ting108

My father recently passed away while in hospice care in this facility. I work as a CNA/companion at a hospital in Maine, spending sometimes entire an shift caring for one patient. So i think i have a good sense of the little personal and humane details that provide safety and comfort.
Although not presenting itself as glitzy, it was homey. Tony on 3E and others are true caregivers. The place was immaculate and had a friendly relaxed “vibe” I could tell that my dad was as comfortable as possible, in a restful environment. Like a fly on the wall i saw interactions among staff and patients that were simply heartwarming.