Baskin's Ace Hardware - Harwich Port, Massachusetts

Baskin's Ace Hardware

Baskin's Ace Hardware is a well-established hardware store located at 2 Post Office Square, Harwich Port, MA 02646. Established in 1966, this store has been serving the community with high-quality products and exceptional customer service for over five decades. Their phone number is 508-432-1113 and their website is baskinsacehardware.com.

The store specializes in a wide range of products, including hardware, home improvement, paint, and tools. They offer an extensive selection of items to cater to the diverse needs of their customers. In addition to their product offerings, Baskin's Ace Hardware also provides various services such as assembly, repair, and onsite services. They guarantee quick and efficient service, ensuring customer satisfaction.

One of the standout features of Baskin's Ace Hardware is their commitment to customer service. Their knowledgeable and friendly staff is always ready to assist customers in finding the right products for their needs. The store offers convenient options for purchasing, including curbside pickup, delivery, in-store pickup, and in-store shopping. They also provide same-day delivery, making it easy for customers to receive their items promptly.

The store is wheelchair accessible, with both a wheelchair accessible entrance and parking lot, ensuring that all customers can easily access the store. They accept various payment methods, including batteries, checks, credit cards, debit cards, and NFC mobile payments, providing flexibility for their customers.

Customers appreciate the wide variety of products available at Baskin's Ace Hardware. One customer mentioned, 'They have a ton of stuff here, and the staff is always helpful.' Another customer praised the store's competitive prices, stating, 'Had everything I needed to fix my bike rack. Way cheaper than ordering the bolts from the rack company.'

However, some customers have expressed disappointment with the customer service at this particular store. One reviewer mentioned, 'I was disappointed with the customer service. It wasn't the result of not enough staff and too many customers. There was equal or more staff than customers yet they prioritized chatting among themselves, while leaning on storage bins rather than acknowledging or assisting customers.'

Despite this isolated issue, Baskin's Ace Hardware has maintained a high level of customer satisfaction. They have received 150 reviews on Google My Business, with an average rating of 4.4 out of 5 stars. Customers appreciate the store's wide selection of products, competitive prices, and friendly staff. With their commitment to customer service and convenient shopping options, Baskin's Ace Hardware continues to be a trusted choice for hardware needs in the Harwich Port area.

👍 Reviews of Baskin's Ace Hardware

John K.

5/5

They have a ton of stuff here, and staff is always helpful

Kyle H.

3/5

I’m a supporter of Ace Hardware. However, I was disappointed with this one. Customer service was lacking and it wasn’t the result of not enough staff and too many customers. There was equal or more staff than customers yet they prioritized chatting amounts themselves, while leaning on storage bins rather than acknowledging or assisting customers.

Christopher M.

5/5

Had everything I needed to fix my bike rack. Way cheaper than ordering the bolts from the rack company. Staff was great and very helpful.

Nikola K.

5/5

The best store ever! I spend the last summer in cape cod, and i had to buy a lot of tings from this store. The staff there is the best, they had everyting i need and they were very polite and understanding. Thank you for everything.

Andrew G.

5/5

The staff is so helpful and know exactly where items you ask for are located. Everything we wanted was at this store including a much needed bicycle lock and cable.

Kathryn D.

5/5

Always have had a good experience at this store. Can always find what I am looking for.
Purchased a Toro snow thrower at this store 3 yrs ago. Day before a snow storm I found I was not able to start it. Called thinking I probably wouldn’t get any help…boy was I wrong. Spoke to John J. and he told me to bring it in. As I was unable to lift the Toro myself he offered to come out to look at it. Within 15 mins he was at my house. Took Toro back to store and less than a half hour I received a call that it was all set and drove it back to my house. He took the time to go over how to start it. I have never received this type of awesome service from anyone on the Cape. John saved the day for me. So thankful!! Thank you again John. You rock!!

Carie F.

5/5

We love it here! They have everything!!! if not in the store, go to the ACE Hardware website, it will be delivered to the location of your choice.

Robert D.

3/5

Store has a great selection of hardware and home products, but have to say service could be better. Ordered a gallon of stain on the Ben Moore site to pick up. No sign when you come in for pickups. (Baskin on 134 has a well-labeled shelf next to the front door.) The employee (not one of the younger ones, who all seem eager to help) said he didn’t know of an order and asked if I ordered it at the decorating store in town… uh, no. Well then did I just order it a minute ago? Uh, no, I got an email it was ready. Show him the email… oh, you ordered it from Ben Moore, not online. Well, I ordered online, from Ben Moore, which is the search result that comes up first. Really unnecessary to assume the customer is a dummy when the real issue is a lack of thinking through how to deal with online orders, not to mention customer service basics. Have never been treated this way at Baskin on 134 and they’ll get all my future business.