International District Medical and Dental Clinic (ICHS) - International Community Health Services - Seattle, Washington

International District Medical and Dental Clinic (ICHS) - International Community Health Services

The International District Medical and Dental Clinic, operated by International Community Health Services (ICHS), is a comprehensive healthcare provider located at 720 8th Ave S, Seattle, WA 98104. With a phone number of 206-788-3700 and website at ichs.com, this clinic offers a wide range of medical, dental, and mental health services.

Specialties at the International District Medical and Dental Clinic include:

• Medical clinic
• Acupuncture clinic
• Dental clinic
• Mental health service
• Nutritionist
• Women's health clinic
• Pharmacy

Other notable features of the clinic include:

• Language assistance
• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom
• Gender-neutral restroom
• LGBTQ+ friendly
• Transgender safe space
• Nursing room
• Appointment required
• Appointments recommended

The clinic has received 172 reviews on Google My Business, with an average rating of 3.8/5. This suggests that while the clinic provides good quality care, there may be some room for improvement in certain areas.

👍 Reviews of International District Medical and Dental Clinic (ICHS) - International Community Health Services

qi

1/5

i am writing this review with deep disappointment and troubling experience after our recent visit to this clinic, which occurred despite our punctuality in arriving at 9am for my two years old brother’s appointment. i have to question whether the medical staff in this clinic are fully aware of or practicing the relevant laws and regulations. this is especially concerning after the excessive blood draw from my two years old brother, which was beyond pediatric guidelines, and the lack of proper communication and informed consent. telling me that there is a significant lapse in following legal standards at the clinic. we anticipated the usual long wait times but were unprepared for the shocking and potentially harmful treatment he received. what transpired was far beyond our expectations and has left us extremely distressed. despite the fact that my brother is a toddler, medical staff proceeded to draw an excessive amount of blood from my brother—four full sized bottles. that clearly seemed like they were more than 2ml. this is not only against pediatric guidelines but also poses a significant risk to a child his age. the recommended amount for a blood culture bottle is the child’s age in milliliters, which should have been no more than 2ml for my brother. yet, the amount taken was clearly far in excess of this limit. throughout the process, the staff seemed indifferent to our concerns, showed a lack of concern and provided no justification for their actions. they never mentioned to my mom or me about my brother having draw four bottles of blood. my brother, who also suffers from amnesia, was subjected to this traumatic and dangerous procedure without any consideration for his well being. the fact that he must undergo this every three months is deeply concerning and raises questions about the long-term effects on his health. drawing such a large volume of blood repeatedly could worsen his amnesia and weaken his immune function, not to mention the trauma this will inflict on a young child. while the clinic staff did apologize and mention that they will inform us of the number of blood bottles to be drawn next time, seeking our consent, this does not fully address the concerns raised. the focus should not be on merely seeking consent for potentially excessive procedures, but rather on ensuring that the procedures themselves are medically necessary, safe, and in line with pediatric guidelines. while the clinic staff did apologize and mention that they will inform us of the number of blood bottles to be drawn next time and seek our consent, this does not fully address the concerns raised. the focus should be on ensuring that the procedures themselves are medically necessary, safe, and in line with pediatric guidelines. the clinic needs to conduct a thorough investigation to determine why the excessive blood draw occurred and review and revise their protocols to align with established pediatric standards. i don’t know why this even needs to be said, but clinic staff should receive comprehensive training on handling pediatric patients with care, sensitivity, and proper communication, prioritizing patient safety and well being. also, the nurse only informed us that the medical staff had added two blood draw orders after we questioned them why they drew four bottles of blood. (due to character limited exceeded, the rest is in the photo.)

Michelle E.

5/5

I had the pleasure of Ms Annie Kwan being my dentist here. I was given the best dental care I have ever received. I required multiple fillings, and I had a fast and pain fee experience every time with wonderful results. Ms Kwan is very thorough and will give education on things to look out for such as mouth cancers if you are or were a nicotine user. I feel very lucky to have received dental care from ICHS, and I would definitely recommend them to anyone looking for quality and considerate care. Also the facilities are clean and pleasant, and the receptionists and dental assistants are all friendly, polite and helpful as well. Many thanks!!!

Kylie M.

5/5

Honestly the best cleaning I’ve ever received. It’s been about five years since I’ve been able to see a dentist. Doctor Anne cleaned the hardest plaque that my last dentist couldn’t get without another “2 cleanings.” Not to mention they are all so sweet!

Kathleen G.

1/5

My mother had been waiting for an hour (and checked in with the receptionist multiple times within said hour) only for it to turn out the receptionist had forgotten to check her in! We received no compensation or anything either!! Then, I was only 5 minutes late and the check-in guy called someone for a few minutes and told me I needed to reschedule completely. Then throughout the rescheduling process, the receptionist left with no explanation and came back with nothing in hand. This appointment was in Mid March and now its pushed to mid-May!

Lee

5/5

I am SO grateful for ICHS accepting Medicaid/Apple Health/Molina health insurance!!! I probably wouldn't have known of them and had the wonderful care I have for recent years if I hadn't seen them on my insurance list of providers. They are not that close to me, so I was looking in different area. They are well worth the trips.
Each staff member I have interacted with has been warm, professional, kind, knowledgeable, and skilled. I experience much anxiety and pain with dental care due to C-PTSD and prior non-dental experiences, and ICHS Dental has been the least awful of the dental clinics I've been to over the years. Which is to say, they are AWESOME!!! It takes so much for me to follow through on dental care, so it means ALOT that I am keeping up with it now that I've established care with ICHS, and I am far less fearful, anxious, tense etc. before appointments now, and I have not had to leave mid-appointment due to a panic attack.
I really appreciate everyone at ICHS - THANK YOU THANK YOU THANK YOU!!!

Lynn S. (. G.

2/5

I have been going here for Dental Service for about 8 years now. I like my regular dentist here very much. I also have had good experiences with the occasional dentists I have seen when my regular dentist here is unavailable. HOWEVER there are serious problems with the front desk....and even more problems with telephone calls. I realize that this clinic is an amazing place serving immigrants, but I often have great difficulty understanding the receptionists. I know many people who use English as a second language, and they are far more understandable than some of the receptionists here. Also they seem confused about what my insurance covers at times. But this week is the worst dental experience ever. Back in February when I had my annual exam, the Dentist wrote out a referral for me to get an appt. to the University of Washington Prosthodontic Clinic because I need extensive work to fix worn down teeth. I was ecstatic for this referral and even though I know that I will have to pay out of pocket....it will permanently correct some of my underlying problems. I called and called the UW Clinic which never got back to me. Finally I checked their website and saw that one cannot do the referral themselves as a patient even though I have a piece of paper filled out Dr. Hoang (who btw was great at the appt. and very knowledgeable. The issue is not with her). The UW website says that a referral to the Prosthodontic Department must be faxed in accompanied by a cover letter by the Dental Provider, not me)....So I went to my MYCHART Online account to see what was going on. There was an entry on February 17 that said Telephone encounter. It said a receptionist from ICHS Dental called me and it said since I would be referring myself that they (ICHS) cancelled my referral (perhaps they never even faxed it to UW). This is unacceptable. First I don't remember any phone call on that day discussing my Prosthodontic Clinic referral. Second, I have never had "telephone encounters" listed on my My Chart account even though there have been other times ICHS called me re: appointment scheduling, insurance stuff etc. Now I have to get this referral process started all over again!!!!! I have looked forward to fixing some of the my dental issues for a long time and this mistake from their front desk people has cost me precious months of waiting. Some of them need serious re-training.

Lydia L.

5/5

My mom has been a patient at this clinic for awhile. I’ve to say today it’s THE BEST experience ever. Main reason is because of Dr. Arimoto. She’s so patient with us; explaining things in details and making sure we understand everything. I asked my mom if Dr. Arimoto is the best dentist so far. She said yes. She likes Dr. Arimoto because she’s very gentle and nice to her. Because of Dr. Arimoto, she agrees to do deep cleaning. She was terrified by the last experience.
Also the technician today is super friendly as well, good customer service. Sorry I forgot to ask for her name. This clinic is lucky to have them.

Tiffany C.

5/5

I've been here 4 times now for dental work and never had a bad experience. I got a check up, cleaning, and 3 fillings, and for every single appointment, I was taken in EXACTLY at my appointment time. Everyone who worked there was incredibly professional and friendly, especially my dentist, who I honestly loved! Dr. Phuong Hoang is so great at patient care and making me feel comfortable during the procedures I had to get done. Highly recommend!