Virginia Mason Franciscan Health Medical Pavilion - Bainbridge Island - Bainbridge Island, Washington

W C.

I have been going to Virginia Mason on Bainbridge Island. The Doctors, PACs and Nurses have always been professional, caring and value added to my wellness plans. The only issues I experienced in the past is with the front.checkin desk. It is hit or miss with who checks you in and their individual demeanors; some are not.as pleasant as others and consistency could be improved. Overall, I appreciate the care revceived at VM Bainbridge and will continue to put my trust in their care.

Scott S.

I drove an hour to this clinic for an annual exam only to be told they couldn’t see me because I hadn’t been here in five years—despite their system allowing me to schedule an appointment a week ago with no issues. No error flagged during booking, no courtesy call to let me know there was a problem, nothing. I used to have my primary care here years ago and thought I could return since I was still in their system. I’ve been desperately trying to get an appointment with a new doctor for months, and everything has been booked out, so this felt like a small win. Instead, it was a complete waste of time.

What’s absolutely baffling is that their system let me book, and I was even allowed to check in on the day of the appointment. It wasn’t until I was sitting in the exam room that a health worker casually told me they couldn’t see me. I explained I drove an hour to be here, pointed out that their system allowed me to book, and emphasized that no one had told me this wasn’t possible beforehand. Did they try to resolve it or accommodate me in any way? No. Just a curt, “We can’t see you. Goodbye.”

This level of disorganization and lack of basic courtesy is unacceptable. How can a medical facility claim to offer “care” when they treat patients like this? There’s no care here, just an utter disregard for people’s time, effort, and well-being. Unbelievable.

Emelie H.

I’ve experienced nothing but trouble, over charged for things, long wait times. The staff is kind and, mostly great. I just can’t get into my primary care ever anymore, and I’m a recovering addict, when I NEED my doctor I need them. Doctor Tomberg is one of the best around but I guess that’s why it takes me 12 months to get any sort of appointment with him. I have to send multiple cries for help in the message portal to get anywhere at this point. I hope they figure something out. It hurts my heart to say but I want support, not to be treated as a number

Tom O.

Virginia Mason is ruining health care? I'm a type I diabetic of 47 years with a very tight regimen, but VM is always trying to change it, not for medical reasons but for cost and data issues. The stress I go through every few months trying to order new supplies is too much. How can they deny a prior authorization for a medication I have been on for decade? This is the third time. Their location is convenient, but be prepared for doctor switches, hour wait times and endless hassles with your medication.

T

Scheduled an appointment in January for the end of March. Got a call the day before my appointment to tell me they are not taking new patients. Now my appointments with the specialist have all been cancelled because I didn't establish care. I probably dodged a bullet. Staff were rude and clearly hated working there.

Avery H.

New appointments being six months out makes this an almost entirely useless establishment. Phone staff are apathetic, powerless to help you, and can't even send a reminder to your phone or your email for your appointment that's five months out. You'll just get a call in five months with a forty eight hour reminder that you have an appointment for something you probably forgot about or healed wrong by then. I think it's probably not medically advisable that a medical center is so bureaucratic. No waitlist for people who cancel their appointments so you can't be 'bumped up' unless you call at pm on a weekday for a chance to be able to find out if maybe you can get a rushed appointment within a few hours.

Can't make an account online without being seen in person and showing ID which means you can't get notified or message a doctor you don't have a relationship with yet because of all the other obstacles I went over. Truly a shining beacon of the American medical system. And all the administrators always just blame 'big pharma' to shirk blame, claiming 'that's just how it is' as if every facet of the whole interaction doesn't suck. Seems to me even at the lowest level almost everyone is inept and doesn't care.

judyhoomalamalama

Mammogram cancelled due to employee illness . Waited 3 months to schedule the mammogram. No one gave any assistance in helping to prevent waiting another 3 months for mammogram. Where was the supervisor that could come up w a plan for the cancelled patients to have a mammogram without the long wait. Where is the ethics in delivering good patient care . I’m appalled by the poor health care delivery .

Lois W.

I had a positive covid test so I contacted the BI Rheumatology department since I am on immuno-suppressant medication. I sent a secure message via the patient portal and in less than 5 minutes my phone was ringing. I had an appointment to talk to the Rheumatology Pharmacist that afternoon via an online video session.

It was amazing to have that support and feel like they cared about me. She recommended I take Paxlovid because it would definitely help me feel better and she asked me to give her an update on how I was feeling the following week.

Thank you Virginia Mason. I always feel my doctors have been very caring.