Aurora Grafton Medical Center Emergency Room - Grafton, Wisconsin

Derrick N.

No one likes going to the hospital, but good service and knowledgeable staff can make the difference. This was the WORST experience I’ve ever had in a hospital!!

My mom fell and hurt her foot and the pain didn’t go away with OTC pain medicine. So I brought her to this hospital thinking they could take a look at her foot and let her know if it’s broken or sprain and possibly give her something to ease the pain.

Well after taking her into and having her take a seat in the waiting room, these people proceeded to ignore my mother for the next TWO HOURS!!! They never offered a reason for the delay. They never thanked her for her patience. They just laughed and talked behind the counter. It was in the SECOND HOUR they finally decided to X-Ray her foot!!

I kept encouraging my mom to be patient, but this was further rewarded with more dismissive behavior. Finally I asked what the hold up was and the guy behind the counter said, “Well we’ve had a lot of ambulances come in.” Why couldn’t someone say that earlier? She could have at least been armed with information that may have made a difference. The Mequon hospital St. Mary’s is right down the road. Actually, we PASSED St. Mary’s to come here. Won’t make that mistake EVER again!

Now we’re in the THIRD HOUR and she still hasn’t been given a room! AVOID THIS PLACE AT ALL COSTS!!!!

Nan L.

Grafton, transport your patients by ambulance elsewhere if you do not have the room or physicians to staff a night! Aurora ER in other counties have always treated people well. Serious problems here with desk/nursing respect & timely aide. Even AI knows better. Build more ER rooms? Or transfer care please. Five hours before pain control or CT order?
• Al Overview
No, it is generally not appropriate to wait five hours in an emergency room for a doctor if you are experiencing acute, extreme pain from a kidney stone; due to the severity of the pain, you should seek immediate medical attention and not tolerate a long wait in the ER."

Sofia G.

Very awful experience. I arrived at 7pm and wasn’t seen until 11pm and required surgery. I sat in the waiting room in terrible pain watching people come and go for 4 hours without any info about when I might be seen. To have to sit there, in pain, waiting and waiting then have to have a surgery because of the issue is absolutely insane. No sense of URGENCY at the ER…

JP D.

Horrible experience! I went to the ER only because every urgent care was closed nearby. I was experiencing symptoms of food poisoning which was very rare for me. As soon as I arrived the lady from behind the desk was very rude. During the triage the nurse decides to shout out my symptoms loudly, as though she was telling everyone in the front lobby. The symptoms of food poisoning are kind of embarrassing if they're shouted out. I was there for help so I had to tell her what was going on. That was just the beginning of the horrible experience. Then I was called to the back to be seen by the provider. I was told to take a urine sample in order to test for everything so I peed in a cup. Then I went to the room they told me to. After waiting for a few minutes a nurse came in. She had a scowl on her face and she spoke with a rude tone. She had her name tag flip around because she didn't wan't the patients to see it. When the provider arrived she asked me the same questions as the triage. So I told them all of the symptoms. Then the Provider walked said the rude nurse would connect an I.V. In order to take more test about what was going on with me. I agreed. As the provider walked out I heard her make a sound that sounded like someone throwing up. It was as though she was mocking me because that was the main symptom that I told her about. Next the rude nurse was inserting the needle trying to take the tests. Yet it wasn't working for some reason. she kept moving it side to side back and forth for a few minutes until I had enough. I then asked her to stop and take it out. I do not like needles. I only did the test because I thought something was really wrong with me due to the rare symptoms that I was experiencing. So kept asking her to take it out and she started arguing with me. She seem very irritated despite the fact that she wasn't the person sick and at risk of their vein being ruined. She moved the needle around so much that it hurt my arm. It was as though she did not know what she was doing. So when I asked her to stop she got upset and stormed out of the room. I asked her for her name but she refused to give it to me. Then another nurse came in instead. I complained to her about the previous nurse but she wouldn't give me that nurse's name either. So at the point I was ready to leave. I asked to get a prescription for the nausea so I could go. So they gave me one for a basic nausea medication. Then she said I could leave. There was no test run at all. As I walked out I noticed the urine sample that I had taken when I arrived. So I went to ask the last nurse why they didn't test the urine and she gave me a confusing answer that didn't give me the reason why they didn't test it. At that point I was leaving already so I just said alright and left. That was one of the worst experiences that I ever had at a hospital in my entire life. I filed a complaint with the risk management of the Aurora Grafton Medical Center and they have been giving me the runaround. I'm also in the process of filing a lawsuit against the hospital for malpractice. If you were mistreated like this do not let it go. We have to keep pressing the issue until they make a change.

Yelena H.

Recently, I had a cardiac episode called SVT and my father took me to this ER. I told them at the desk what I had and within minutes, I was checked in and with a nurse. They took care of me very quickly and efficiently and I was treated and released within 3 hours. I also had a very thorough RN by the name of Jacob; he was extremely personable and gave me more information about what happened and potentially why it happened and excellent guidance. I have never received this before and am very grateful for him and the entire team. Thank you, Aurora, for saving me that night!

Collin S.

Waited over an hour for a doctor for a relatively simple issue. Dr. Zils came in for 5 minutes, made suggestions, provided no treatment. I was charged $920 for the visit.

chevmo D.

First visit today to Aurora ER for prior knee injury. Was quite impressed with professionalism from check-in, intake nurse, woman who did the ultrasound and the PA. They found cause of my pain. Highly recommend.

Eric M.

Ridiculous wait times, zero sense of urgency or compassion, once finally taken back to be seen, seemingly forgotten about for hours while the nursing staff just sits and gossips. Terrible experience.