Partnership HealthPlan of California - Fairfield, California

Lori T.

Schedulers are wonderful, professional, so helpful! Transportation company's have been the same. On record there is one Transportation company I will not use. Kudos Partnership!

Juliette O.

They don’t call me back for the program it rings for one sec then hangs up I think there hanging up on me on purpose now .. they sent me one Walmart giftcard for the program but now they ignore me

Mark H.

I am recovering from abdominal surgery and needed to find transportation to visit my doctor. I called Partnership Transportation Services and spoke to Markie out of Redlands.
She was kind,patient and listened to my concerns.
Markie guided me to the resources and needed and made me feel comfortable and valued as a a Partnership consumer and as a person.
Markie displayed exceptional customer service skills. She was kind,patient,she was a skilled active listener.
She is a gift and a blessing to your organization and I thank you for hiring this nice person.
Sincerely,Mark Hiza

Katie T.

Nurse care coordinator Ericka Conner has been a great help for everything I have medically needed since my health insurance switched from anthem Blue cross to PlanPartnership health plan of California, Ericka has made sure nothing is undone and if it is undone like pain management she made sure I got into another one that would take me take my health insurance, they did, or to make sure nothing is overlooked, also Member service has been great too. Ericka is a great asset to PlanPartnership health plan of California I feel blessed and grateful.

JD E.

Incompetence beyond my pay level. Why explain it! I have a text from state disability saying no medical records from Dr. for your claim.

Kevin M.

Don't believe the good reviews here. Im sure PHP is paying for them. The single worst most incompetent and mind you rights violating health plan that maybe has ever existed. Purely in it for profit at the expense of patients health & rights. Grossly incompetent at all levels of organization.

If you are trying to see a specialist or get a primary care physician call their care coordination team and state you are legally requesting an appointment within 15 or 10 days respectively (from date of calln) If they don't provide an appointment in those windows immediately file a grievance. Demand it be expedited. Then immediately file a complaint with DMHC. After some time request a state fair hearing if nothing has changed.

Karma W.

There transportation department sucks, each representative gives you a different reason as to why there delayed. Apparently if you have trips after Jan 1 they are on the automated system but tell the grievance department that they are doing it manually but then why are people that just filed gas reimbursement getting funds already but some of us have been waiting 8+ months

Margaret S.

I didn’t think healthcare could be worse in Placer county than in Sacramento. Medi-cal with always be a hoop jump when it comes to care but partnership takes the cake being the worst insurance I’ve had by far. I’ve tried since May to get a new patient appointment and they have no available appointments. Apparently they book 3 months out at both facilities I’ve tried to be seen at and they never have anything available. If you need help fast stay on Medi-Cal in Sacramento. Partnership in Placerville sucks.