AHMC Seton Medical Center - Daly City, California

Ana B.

Great staff - doctors, nurses, therapists are all caring, warm, hardworking, and always available in the ICU for my husband. They are staffed well. They have time to get to know their patients. Unlike other hospitals and clinics, Seton is spacious and well staffed unlike other hospitals in nearby cities that are over crowded. I’m glad we ended up here. only because other hospitals are full. This place is a gem. I will consider switching to Seton Hospital for all my health needs, too

Nino B.

Came here for a profusely bleeding hand injury as this was closest hospital. Triage nurse was really nice. Waited in the ER waiting room for another 2 hours before being seen by the Physician Assistant on duty. The nurse with her seemed relatively new and was being trained. I realize financial constraints may have impacted staffing resulting in the long wait time. Overall, staff are friendly, but I would hesitate to come here for anything more complex or serious.

Ryan H.

Not here to throw meanness towards any particular staff - they are generally friendly and, in my experience, provide good care. My negative review is for the hospital's organizational structure around billing. Trying to figure out the justifications behind each line item from a billing statement feels like pulling out teeth. I patiently went from one department to the next on the phone for multiple days worth of lunch breaks, only to have the finger pointed to another department each time. It feels like this hospital purposely makes insurance related questions so difficult to answer so that it's patients to pay off any cost thrown at them. Go elsewhere if you can.

Mike E.

Malpractice lawsuit coming shortly. I went in with high blood pressure, and they literally drugged me and did procedures without my consent. They attempted to turn off the lights and put me to sleep in order to rack up the bill, but luckily the drugs wore off and I was able to successfully leave. I just received a 5k plus bill, and I was told I would not be charged because "they have homeless people there". I'm unemployed and disabled. This place should be avoided 100%

Nenette T.

My brother was in the ER at Seton last night and the nurse Kieth Frias took great care of him. My brother has Down Syndrome and is nonverbal so it could be hard to care for him, but Kieth was so patient and gentle with him even though the ER was really busy that night. My family and I were so appreciative of his advocacy for my brother’s comfort (i.e. advocating for giving my brother more time to try to urinate vs. sticking a catheter in right away). Thank you again Kieth!

Bea S.

The worse emergency room. Dr. Crane is rude and racist. She stereotyped my family when she walked in, belittled my son, and made us feel like we were wasting her time. I get bedside manor is not usually doctors traits, but congratulating someone for having diabetes is disrespectful and distasteful. I will be writing a letter to the medical board and the head of Seton.

Jannine N.

Horrible depressing place. Broken everything right outside the surgery waiting room. No TV in the hospital rooms (there for 3 days) because they posed a “safety risk”. Nothing about this place was conducive to a healthy recovery. I’m giving Seton 1 star because surprisingly, my sister didn’t get a Staph infection when she was there. 👍

D B.

This review is in direct response to my experiences with Dr. Freshta Sahak and Licensed Clinical Social Worker Marlene Strick.

ER experiences tend to be rushed, chaotic, emergent by name and nature. This is not a bad thing; this is a "the way it is" thing.

My mother was rushed to Seton's ER. I arrived shortly thereafter and was met with the usual confusion as I was being caught up to speed in the midst of doctors, nurses, and others doing what must be done.

Once the situation was relatively stable, Dr. Freshta Sahak spoke with me in the hallway.

At that point, everything slowed down as Dr. Sahak gently, compassionately, thoughtfully, and directly told me what was happening with my mother. It was not an easy conversation, but Dr. Sahak went above and beyond.

In a place of emergency, and in the midst of everything and everyone else an ER doc has on their hands, Dr. Sahak treated me like a singular human with a singular situation having to do with a singular mother and did so at my pace, ensuring I was informed, heard, and okay. It was precisely what I needed, even without realizing it until afterward. I am so thankful for Dr. Sahak's approach, professionalism, and compassion.

After two days in the hospital, my mother was released. Shortly before her release, a social worker spoke with my mother and then one-on-one with me. It was Licensed Clinical Social Worker Marlene Strick.

I was again treated with patience and compassion as Marlene Strick listened to and heard me, and again, it was precisely what I needed, even without realizing it until afterward.

Marlene, on Thanksgiving Day, went above and beyond, giving me 1.5 hours of their time to ensure I was okay. It was clear that was her only objective, and I am so thankful for her time and advice and resources suggested and for her compassion and intuitive care during such a complicated and emotional time.

I feel immensely fortunate Dr. Sahak was there for the beginning of my experience at Seton, and at that Marlene Strick there at the end. They are both of infinite value. Thank you.