Medical Care Professionals - South San Francisco, California

Vicki D.

I cannot say how much I appreciate Medical Care Professionals and their wonderful staff. My husband had several strokes in early 2023. In May, his doctors recommended hospice care and he needed 24 hour help because of his incapacity. We had a team of the most kind, professional and loving caregivers who gave my husband the gift of staying at home with the best care until he passed in December. We came to love his caregivers like family and they supported both of us through the most difficult time I can imagine! I am forever grateful to Medical Care Professionals and recommend them to anyone needing kind, professional in-home care.

Gary S.

The staff at Medical Care Professionals have done an incredible job over the years for our family. It started with my mother over 30 years ago. She was fully incapacitated for the the last ten years of her life. Without their care, I don't know what we would have done. Their staff became like our extended family. More recently Medical Care Professionals provided excellent care for my father in law for the last year of his life. He lived to almost 101 years old. I don't believe that would have happened without their care. He was able to stay in his own home until the end.
Currently, my wife had a medical issue and they were able to help with her rehabilitation, as well as direct us to excellent doctors to assist with our challenge.
I can't recommend Medical Care Professionals enough for the care they have provided us over the years.
Thank you Medical Care Professionals!!
Lisa and Gary

linda N.

As a professional working with elderly and frail clients, I would like to commend Medical Care Professionals for the care they provide. I found that the management and staff were caring and attentive to the client's needs. Often, lived in difficult situations and other agencies declined to accept the referral. There were times when emergency care was needed and Medical Care Professionals stepped up to the plate. I found them to be professional and caring in all respects. It is my pleasure to recommend this agency if in home care is needed.

Elizabeth S.

I'm deeply saddened to hear about your dissatisfaction with our nursing company and the care provided. As a vocational nurse, I strive to uphold the highest standards of professionalism and provide the best possible care for my patients. Despite facing challenges such as long shifts without breaks and additional responsibilities beyond my job description, I have always prioritized the well-being of my patients above all else.

I want to assure you that every decision I make is guided by the instructions and recommendations of medical professionals, and I always strive to follow the doctor's orders to ensure the best possible outcome for my patients. While I understand that there may have been concerns or misunderstandings, please know that I am dedicated to addressing them and finding a resolution.

Your feedback is invaluable to me, and I am committed to using it as an opportunity for growth and improvement. I am here to support you and your loved ones throughout this process, and I welcome any further discussion or feedback you may have. Thank you for giving me the opportunity to care for your family member, and I sincerely apologize for any distress or dissatisfaction caused.

George

I'm sharing my experience with Medical Care Professional as a warning to others who might consider hiring them for nursing care. The poor care they provided to my mother.

While I appreciate the hard work and dedication of many caregivers, both persons that were sent to take care of my her made me regret choosing this company. Here are the list of problems:

1. Communication: There were instances where we felt that communication between the caregivers and our family member could have been clearer. We believe that more detailed explanations of procedures and treatment plans would have been reassuring. One of their caregivers would simply nod her head with "yea, yea, yea", as if she understood me but I would quickly realize that she hadn't. This particular person or would constantly
share her salty snacks with my mother who was on a sodium restrictive diet. She simply wouldn't stop sharing her treats with my mother until I put my foot down.

2. Timeliness: There were delays in administering medications. Timely care is crucial, especially for patients with specific medical needs.

3. Empathy: It's important for caregivers to demonstrate empathy and understanding towards patients and their families. We encountered a few situations where a more compassionate approach would have made the experience less stressful. On more than one occasion, I caught the caregiver chatting/texting on her phone instead of attending to my mother's request.

4. Documentation: Accurate and thorough documentation is essential for proper care. We noticed some inconsistencies between what the caregivers documented vs what the actual status of my mother's health. The final straw for me was when I found out that my mother fell down which led to more complications yet it was not charted in the nurses notes anywhere or reported to her supervisor.

I understand that healthcare professionals face challenges daily, but Medical Care Professionals either decides to ignore the problem or pretend it doesn't exist. infuriating!

Beware of using this company. I regret hiring them for my mother's care and fortunately found another agency to take care of my mother with the respect and thoughtfulness she deserved.

Mark R.

Over the past 18 years, I have referred many clients to Medical Care Professionals. I have always found them to be highly professional and very client focused. I work with a very vulnerable elderly population and have never found any agency to be as consistent and reliable as MCP.

Bradford R.

Medical Care Professionals is the most thorough and skilled Bay Area company providing home caregivers and nurses. Both the caregivers and nurses are highly empathic and skilled professionals who understand how to provide great medical care and build strong emotional connections with their patients. As a physician with multiple elderly patients who have received care from this company I am deeply impressed. From meticulous management of skin ulcers to complex management of advanced cancers, this company provides proactive and detailed oriented care that dramatically improves the quality of life and longevity of their patients.

tonytlt1

This is a fake nursing company. They sweet talk you at first, then they send in UNPROFESSIONAL nurses etc so they can bill you more and more money. They do everything to make you dependent on them but their nurses are lazy and don’t care one iota. Please stay away from these frauds.