Haller's Pharmacy & Medical Supply - Fremont, California

Jon L.

Since my last visit this pharmacy has gotten worse. I fractured 4 ribs, the Dr put in a pain and inflamatory med perscription at 2pm. I'm in pain come in at 3:15pm and am told the pharmacist is at lunch come back in an hour. I return at 4:30pm , the pharmacist is there but the prescription is not ready. I wait, and the girl finally says it is ready. I cheek the bag and only one of the 2 perscriptions is in it. I ask about the other one and she tells me "oh that one is not covered by insurance. " I still need it how much is it, another wait..... finally $34. I tell her she should have had it at the counter and told me then, not add more wasted time. I paid and left. After patronizing for decades this may be my last visit to Hallers.

I have been using Hallers for many years, but it seems like it is under a different management and service has suffered. A phone call to check on a prescription takes a very long time to even get answered compared to a couple of years ago. Yet in the store there are not that many customers to justify the phone on hold time. The staff are very curt and i miss the friendly manner that used to be big plus in the pharmacy.

Jem M.

Last Thursday,jhon Kennedy high school refer me in that pharmacy to get my daughters immunizations vaccine, two I called lady answered my call and I told what’s my daughters needs so they told me to wait till Monday,so I wait and Monday morning I called them to fallow up lady answered and she told me everything ready you can come later 9:30am said,but I tell her I can’t because at that moment I’m at work so I told her if it’s ok Tom morning at 10:30 that’s was yesterday,staff said it’s ok,,so yesterday morning 10:26am we arrived at the pharmacy and lady staff talk to me first they said it’s not there yet the immunization vaccine so why yesterday they told me when i called to fallow up that is ready I said,,not good communication and keep promising to costumer,,and that Brian name of the staff tell me that he’s gonna called me but till now nothing,,I really really need to get that so my daughter get start to school,,pls tell the truth and don’t waisting the time of your customers hopefully they get it soon what I need just sharing my first experience

Renee F.

If you don't HAVE to go here, find another pharmacy!
This used to be such a wonderful, communicative, and friendly pharmacy but it has gone drastically downhill.
My doctor accidentally sent my refill here. Not wanting to burden them with sending out a new Rx, I called twice to verify that they had my current insurance info and again to verify it was ordered and would be filled on the day I run out. They told me to call sometime after noon on the day it's to be filled to check that it's ready before coming in. As I feared, they didn't fill it and failed to call to tell me they are refusing to fill it because I usually fill it at CVS. I'm not a problematic customer and always try to be polite, patient, friendly, and understanding, even when frustrated because they fail to inform me that something can't be filled on time, is knowingly on back order, or when they fill the wrong medication. This specific medicine is not able to be transferred and they couldn't be bothered to inform me that they had no intention of filing it. I stopped going there a year or two ago because of all the problems with getting meds filled, limited hours, and because it was no longer the friendly neighborhood pharmacy it used to be with the previous owners/management. She nice changing owners/management, it seemed as if they couldn't keep any of the exceptional/friendly/personable checkers & pharmacists. It makes me wonder if it's due to the work environment because I rarely would encounter anyone smiling and often the staff looked stressed, disgruntled, somber, or unapproachable. I don't know if it's the same as I didn't go in person but at least one of the two people I spoke with today was personable and apologized for the pharmacist's lack of communication. I told her it's not her fault but the lack of communication from the pharmacist is not acceptable. The first person I spoke with lied and tried to put the blame on CVS... Saying they filed my medication (they hadn't nor had they tried and hadn't even sent for a new Rx). I even tried to get clarification if she meant they filled it last month and she told me they filled it at CVS @9A. I later discovered there was just a note by the pharmacist's that said a note was put by the pharmacist's saying not to fill because I usually go to CVS. With all the drug shortages & people sometimes having to go to other pharmacies.... DO BETTER, HALLER'S!

Cynthia S.

Anytime I had a prescription that needed to be filled I would go to Hallers, because my parents trusted them for years. Today I needed to fill a prescription for medication for my cat that I've had filled at this location two times prior (both were filled within the hour of stopping by) but the pharmacist named Mark said he couldn't fill it because he needed at least 24 hours to fill a controlled substance prescription and "run the records" which he didn't explain exactly what that meant. Like I said I've had this same exact medication filled twice prior with no issue on the same day and was never told about a 24 hour wait period for controlled substances. So either he was lying or didn't follow policy the last two times I got my cats medication filled. I wouldn't mind if that was an actual policy, and I was told about it the first time I filled the prescription because then I could have planned for the wait period. Mark was rude and had no compassion which is a must for the medical field. Absolutely disappointed.

Edit: Thank you for the update, I really do appreciate it. I should have clarified that I was not the one who spoke to Mark, it was my Mother that dealt with this situation. Your explanation makes more sense than what was told to my Mother in store. After speaking to her about it and telling her about your response, she does not remember him saying anything about leaving the prescription and picking up the next day. It sounds as if there is a miscommunication happening, but oh well- I still would like to see this as my home pharmacy as I've never had an issue prior and always felt cared for. Thank you again for your response.

nidhi S.

This pharmacy was clean and well-organized, making it easy to find what’s needed. I also appreciated the quick service; my prescription was ready in no time.

Ashwajeet B.

I would give 0 stars if I could. Rude customer support with no respect to customers time.

Tanveer A.

Last Saturday, August 19th I happened to visit Heller's Pharmacy at Fremont Blvd. Fremont CA. It was an amazing experience of some rarely found customer service and a kind of out of the way help extended to my the pharmacist, Mr. Tung. I needed to have vaccines for COVID, Shingle and D TAP. Being an old guy of 71, I was not able to understand and follow the on-line procedures. Mr. Tung, felt my difficulty and although being very busy, he came up to help me through all that was required. I must admit this kind of politeness and totally out of the way help that is quite seldom. It was a Five Stars performance and customer service by Mr. Tung. May God bless him with happiness, health and prosperity through his life.

Paul K.

Great pharmacy! Helpful staff & great local pharmacy! You can get your immunization, medical supplies & prescriptions! Fair pricing & great options of OTC products!