Lemi Medical Center - Burlingame, California

Aidan M.

Not sure who Celeste is, but I had a completely different experience with the entire Lemi Medical Center and have been ever since I’ve been seeing her.

Her office staff is a delight. They’re friendly, they’re happy and the absolute best part is that they are UNCONDITIONAL.

Being a single father to two daughters and a traveling salesman on the road a lot, I have a lot on my plate.

Just like the rest of us.

But The Lemi Medical Center Has been the only doctor’s office that has given me the ability to let go, put my plate down all while knowing that everything can be OK.

So if you want a doctor to spit facts, scare the hell out of you and make you worry even more!….go to WebMD.

If you want a doctor’s office that builds a relationship with you and works hard at maintaining it…..? Welcome home.

😃

Celeste L.

Never again! My daughter’s sugar level was high. She was told it was a UTI. A few days later she was diagnosed as Tyoe one Diabetes! Husband had a severe sore throat he was told to go to ER, he was diagnosed with cancer. I went to ER for severe headaches blood pressure was 220/119. I was on MediCal after being a patient for several years. I was told sorry can’t help you. Never go there!!!! They simply don’t care!!

gigglyglam

Very bad experiences here. The staff and doctors are very friendly, but what they did was very unprofessional.
1. First of all, they asked to change my appointment time just two days before my appointment. Then, it happened again on my second appointment! Then, on my third appointment, the doctor even didn't show up in her office, just had a FaceTime with me!
2. Their office is always crowded with many patients, I'll have to wait at least 40min past my appointment time everytime!
3. The first time I saw the doctor, she spent half of my appointment advertising the SPA next door.
4. They tried to make more money by not sending me or uploading my test results on the patient portal, and only show me the results if I make another appointment!
5. They never answered my phone, it took me a while to figure out that they only do texting!
I've never seen any other medical centers that had such disgusting manners. Will never go there again!

Atif F.

By FAR the best experience I've had with a general practitioner. Dr. Kanen and her nurses, they are super friendly and professional. Their concierge style practice truly makes you feel cared for as a patient. My wife and I have always been seen on time. We've never had to wait past our appointment time.
Dr. Kanen is VERY thorough, extremely compassionate, and always well thought out in her approach to our care. I feel like we have a real partner in our healthcare. Our appointments feel very open ended. We've never felt rushed. This isn't a your-20-minutes-are-up medical practice. Highly recommend.

M H.

Main purpose of this review is to acknowledge and praise the staff at Lemi. I am a new patient of Dr. Kanen and so far very pleased with my visit. I was slightly hesitant due to the reviews, however, my primary visit was very pleasant. The front desk staff Shafia, was extremely helpful and accommodating, I have expressed that I can only come in during a certain day and time and she patiently assisted me to schedule my next appointment. I truly appreciate my overall experience here.

Google A.

This place is a joke! Janelle and Tamara are the biggest inconvenience in that office and causes you more headache than necessary. They're lazy and full of Excuses "I'll handle it" and "call backs" is what they're good for. I've asked many times they fix billing on a test the performed that was EXPIRED. I got a bill from Quest and they are trying to charge me for an expired kit LEMI sent in (none of the 2 nurses or dr checked expiry date). I called more than necessary to get those 2 to fix the mistake and Janelle said she did fix it back in Janruary but here we are in MARCH not fixed because i got a second bill. It's sad I have to go to my insurance and File a greivence against the office. Janelle pushes work off to Tamara and nothing gets done. I sent many emails with no response when I call the office they're RUDE AND GIVE ME ATTITUDE FOR THEIR NEGLECT and upset that they have to actually do their job and fix the mistake she never fixed in Janruary. I'd give negative 12 stars if I could. The professionalism doesn't exist here at Lemi Medical and if you want to be taken care of id find another medical office.

Ruby W.

This is the worst clinic I have ever been. I requested an annual preventative exam from them and they billed me and my insurance regular Visite and refused to change the code even after my insurance contact them. That is another very bad Service I want to talk, it is very often that nobody pickup call or took forever to reach them. The doctor office did not contact the patient if there is Any changes made for the ordered exams, the sutter health billed me double of the estimation quote after my exam because they did something the doctor ordered later without informing me before the exam.

Julie P.

Never going back. Had one urgent visit which lulled me into making an annual checkup visit at the end of last year for which they sent both bills to the wrong address about three months after the fact (lucky that my family still lives there). I reached out to pay, but it was complete radio silence for the next three months by either phone or email. It's like they were trying to make me delinquent on my payments when I was more than willing. Schlepped my way back to finally pay in person, and they claimed they don't know why their billing representative hadn't responded plus something nebulous about switching over systems. Check the Yelp reviews, they aren't great either.