Willow House at The Meadows - Wickenburg, Arizona

Rachael P.

I was very disappointed in the staff here. I came from the meadows in Texas and that program was so amazing.
I came to willowhouse for extra help and just had a very Big T Trauma happen 13 days before entering willowhouse.
I was told that at WH everyone's program is customized.
I asked, since the first week I was there, if I could receive extra therapy since I just had a very big trauma happen right before coming. I was not given any accommodations until the end of my third week there. So my program was already halfway through.
I don't want to put all of the staff members on a warning note, less of half of them are great and truly do what they can.
But the other 70% of the staff is very disrespectful. I was astonished, and still am. Considering that this place is $70,000.
The director Scott and nursing director Rob, were very inconsiderate. The workout equipment was taken away from the campus, as when I asked Scott why, he said "it's more appropriate at the men's campus". But the men's campus already had a full gym. My physical health needs were not met the last 3-4 weeks of my treatment here. I gave Scott and Rob a list of simple workout equipment they could get us, for an accommodation, like dumbbells and bands.
I never heard back or was communicated anything about any accommodations or efforts.
There is a nurse there named Annah who has to be the most disrespectful person I've ever met, not just in the mental health industry.
One day I was having serious PTSD thoughts and life threatening urges, and when I begged her if I could somehow talk to a therapist, she dismissed me quickly, 3 times in a row as I was balling my eyes out, she did not even try to help.
When I asked her "why are you being so disrespectful, even your facial expressions are disrespectful" she said
"This is just the face god gave me"
I believe she is 50 years old and said this to me as I am begging her to get me help.
I definitely raged at her and fully admit that, but only for the reasons of the disgusting un-humane behavior she expressed towards me, all the time.

I would be lying though if I said I didn't learn anything from here. I learned that no matter where you are, not everyone is going to like me and care for me, even when I am begging for it from a professional healthcare provider.
I can take care of myself and I can set very stern boundaries and not everyone will respect them, even if you think they obviously should.
I learned to trust myself and I can't always trust professionals sometimes.
I gained a lot of strength with standing my ground with my boundaries.
Obviously no one and no place or thing is perfect, including myself. But, I was truly in shock at how some of the staff get away with treating us. Pia Mellody and her model both state that it's important to not feel less than or better than, and to believe and see yourself and others as just human. I feel a lot of fear when the staff members expressed a "better than" position to myself and others. Not just a position of authority, which should express a sense of safety, the "authority" here was more of a seeking control on others, type of power, that lacked a lot of safe and comfort.
I truly think this place has immense potential. But they truly need to get staff that enjoy helping others, of course within the guidelines.
The reviews I read before coming here were correct, that there is a lot of promised actions here that are never delivered.
Also don’t even get me started on them forcing and trying to sneak in meds for you to take, without consent. ALSO when you do the discharge paperwork before you leave, the nurse makes you select “mostly better” for all mental health issues, as she told me if I didn’t select those, I would not be released from that hell hole.

Jen H.

Unfortunately, in my experience (25 days), the Willows over promised but under -delivered with the services they claim to provide on the website. They do not have enough therapeutic staff to accommodate the number of patients, nor do they have back up staff to provide therapy when scheduled therapists call out (which happened multiple times a week). Further, the program needs to be age related and targeted for individualized care. IE: There is zero commonality with a patient 19 years of age and a 50+ patient. I attended the program with the hopes of receiving actual therapy for my trauma, this did not happen and I ended up leaving the program earlier than intended. My primary therapist was amazing, however, I saw her a total of 1.5 hours in a 25 day period. Insufficient. The trauma therapy that was promised never happened. I spent 2 hours total with 2 different therapists. The program has lots of potential when and if they become fully staffed. Until then, I would discourage anyone from attending this program. Perhaps I should have gone to the Meadows program in lieu of The Willows.

lawson H.

i would not recommend this place to anyone. they dropped the ball multiple times on trauma therapy appointments, i was there 50 days and only saw a trauma therapist 4 times and was promised a minimum of 6. the bht’s are extremely under trained and don’t know how to handle many situations. the nursing staff are trained but didn’t take a lot of my concern’s seriously. i complained multiple times to the clinical director and nursing staff about my problems with not having enough therapy appointments and nothing was done. they also didn’t follow the weekly program that’s on the website. the whole experience was not helpful for my mental health and not worth my time.

Dana P.

I was treated as less than human. My mail was kept from me and then read by my therapist. I was denied medication for a back injury. The rules constantly change and only apply to some. The staff does not treat you with respect or dignity. My decisions were not respected and I was not valued

Emily K.

I am happy to be an alumni of Willow House. I went there in 2017 broken and unsure of who I was. The staff at Willow House saved my life and taught me how to find who i am. This was the best 45 day of my life. I have been sober for almost 5 1/2 years and still going. I love my Willow House family and cant wait to celebrate many more successes. Without the staff and program at Willow House I wouldn't be who I am today. I am a mother, wife and honest employee of a Cybersecurity firm in their accounting department.

P S.

You all are about to receive a flood of reviews. 😳

tzorty G.

Would not recommend this place

Christine M.