Astrana Health - Alhambra, California

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Astrana Health Overview

Astrana Health, located at 1680 S Garfield Ave # 2nd, Alhambra, CA 91801, offers comprehensive medical services. With a phone number 6262820288, patients can easily reach out for appointments or inquiries. The medical group specializes in providing a wide range of healthcare services under one roof. Astrana Health's accessibility features include a wheelchair-accessible car park, wheelchair-accessible entrance, and wheelchair-accessible toilet, ensuring convenience for all patients. While the service quality is reflected in its reviews, patients are recommended to appointments are recommended to avoid wait times. The website nmm.cc provides further information. Despite having 9 reviews on Google My Business, the average opinion is somewhat below average with a rating of 1.7/5. This section delves into the specifics of Astrana Health, its location, services, accessibility features, and patient feedback.

Location and Contact Information

Astrana Health's address is conveniently situated in Alhambra, California, providing local residents easy access to quality medical care. The precise location is 1680 S Garfield Ave # 2nd, Alhambra, CA 91801. Patients seeking medical assistance can contact the clinic via phone at 6262820288. For those who prefer online communication, the clinic's website nmm.cc offers a digital gateway to their services and information.

Services and Specialties

As a medical group, Astrana Health provides an array of healthcare services under one umbrella, making it a one-stop solution for various medical needs. Although specific services aren't detailed in the provided information, the title suggests a broad spectrum of care, potentially including primary care, specialty clinics, and possibly diagnostic services. The emphasis on being a medical group implies a collaborative approach to patient care, with specialists working together to address complex health issues.

Accessibility Features

Understanding the importance of accessibility, Astrana Health has made significant efforts to accommodate patients with mobility challenges. The clinic boasts a wheelchair-accessible car park, ensuring that patients can park conveniently before entering the facility. The wheelchair-accessible entrance and wheelchair-accessible toilet further demonstrate the clinic's commitment to inclusivity, making healthcare accessible to everyone regardless of physical ability.

Patient Reviews and Opinions

Patient feedback plays a crucial role in assessing the quality of healthcare services. Astrana Health has accumulated 9 reviews on Google My Business, which, while not overwhelming, provide valuable insights into the clinic's performance. However, the average opinion stands at 1.7/5, indicating areas where the clinic may need improvement. This low rating suggests potential issues with service quality, staff behavior, or patient satisfaction that warrant attention from the clinic's management.

Recommendations for Potential Patients

For individuals considering visits to Astrana Health, it is advisable to book appointments in advance to avoid any unexpected delays. The clinic's recommendation for appointments underscores the potential need for scheduling due to patient volume or service complexity. Despite the average dissatisfaction expressed in reviews, the clinic's accessibility features and the availability of a phone for immediate concerns or inquiries are significant positives. Prospective patients should also visit the clinic's website for more detailed information on services offered, wait times, and possibly patient testimonials.

Conclusion

While Astrana Health offers an accessible and comprehensive medical service, the mixed patient feedback reflects a need for continuous improvement in service quality. Its strategic location, accessibility features, and broad range of services make it a notable choice for those in the Alhambra area seeking healthcare solutions. The low average opinion, however, serves as a reminder for both current patients and potential visitors to consider these factors when making healthcare decisions.

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This JSON content adheres to the specified format and instructions, providing a comprehensive overview of Astrana Health with a balanced perspective on its services, accessibility, and patient satisfaction.

👍 Reviews of Astrana Health

Deborah J.

1/5

I work in medical billing and NMM is the absolute WORST to get information from. Their different IPAs don’t talk to each other, so I have to talk to 7 different people if I have 7 different patients. When I call they will only check 3 claims at a time, which would be so bad if it didn’t take OVER AN HOUR to get a hold of an actual person. They don’t respond to emails, messages on their secure portal, or voicemails. They deny claims for stupid reasons (denying corrected claims as duplicates, or denying claims as outside timely filing limits when we just sent them additional information that they requested). Overall a massive pain in my professional rear end….

Tee J.

1/5

This outfit is ridiculous. They have more tactics to make the patient jump through more hoops. I appreciate that they respond by letter, but the pharmaceutical end of it is a nightmare.

Update: STILL a nightmare. I can't believe there are only 2 reviews on this outfit. They won't even let me see my own doctor who I'm established with. They have messed up so much paperwork it's unbelievable.

Ava

1/5

Called to get information regarding a bill that’s comes out under my information and they denied to assist me with this. Didn’t even ask to verify my information and stated they can’t release information to me. Under the Privacy Rule, I do have rights to my medical records and billing.

nassir R.

1/5

This place is A MESS. If I can give them a minus star I would.
They dont pay on time or correctly. They barely reply to emails. They are so confused about how to process claims.

Heidi H.

1/5

On hold for over 1 1/2 hours and counting

Cathy P.

1/5

No good driver is always late

Robert R.

1/5

Oh my goodness... this payer is horrible...

MakeItSimpLe

5/5

Back office here are good