Hoag Radiology & Imaging Services - Aliso Viejo - Aliso Viejo, California

Arland V. H.

I called late in the afternoon and got a next day appointment for x-rays, which I thought was great. I was seen promptly and all the staff with whom I interacted were professional and courteous. I was amazed actually, at how quickly I was in and out. I've even gotten radiology reports starting to come in only a few hours later. I would definitely go back and would definitely recommend. I saw several low reviews related to billing, so I'm reserving one star until I see that, but to this point, it's been a great experience.

Jackeline M.

My husband made an appointment for an ultrasound on his torn Achilles. They originally scheduled his appointment at 2:30 then called to reschedule it to 5:30. He went at his newly scheduled time just to find the office closed and claimed that he was a “no show” for his appointment.

Valene B.

Go anywhere but this place. You will pay at least 90% less anywhere else. They run this business under their hospital EIN, so you will be billed hospital $$ instead of an office visit. I could have paid 10$ (my co-payment for office visit) for my radiology appointment. I made sure prior that I'd pay my co-payment only then was billed 250+$ afterwards because this was billed to my insurance as a hospital visit. Not sure why I have to pay more because I'm supposed to know going in that this facility is under their hospital EIN. I've been to other hoag offices and have been charged only my 10$ co-payment for various different appointments but this was the only facility I had to pay as a hospital visit.

I think the hospital needs to say prior to the procedure/appointment what will be paid. I signed something reflecting this but there was no total amount. They know the procedure I'm doing prior and they have my insurance information prior so I'm not sure why weeks later I get a higher amount than what I was communicated.

If I knew before going in I'd pay 200% more than I was communicated I would have cancelled the appointment and went elsewhere as other places don't operate under a hospital EIN.

I did call their billing to verify and that's how I found out their company operates under an EIN, someone there did say "you're right you could have went literally anywhere else and paid a lower co-payment" so they are aware this situation happens.

Just for this review purpose it's just based on the billing process. Although I'm upset with the billing this place still was a very pleasant experience with the staff and treatment I got but my review is only based on my billing experience.

Someone has a similar review to this billing issue below. I wish I would have seen the review before making my appointment.

Shelley S.

Awful experience! Not only they completely screwed with my insurance submission (now I’m running between their billing department and insurance it to fix their mess), they are rude and unapologetic about their mistakes (both billing and MRI). I had to do an MRI twice because they made a mistake and instead of apologizing the technician was huffing and puffing and giving me attitude when the error was 100% on their end, we were almost done with the MRI when the technician came to the room and said we have to start all over again. I was in the MRI machine for one hour with a needle in my arm.
Unless you are desperate, avoid Hoag imaging!!

Senthil K.

They overcharged us for an ultrasound done at this place compared to a place like West-Coast Radiology. They billed the insurance as "Outpatient Hospital Visit" so that they can charge a lot more although this facility is a stand-alone facility miles away from the Hoag Hospital, Irvine and has no overhead of the hospital. They don't tell you upfront that you will be billed a lot more than any other standard ultrasound service providers nearby. Unless you would like to be charged a twice or more for the same service, I would not go to this place for any imaging needs.

Jeri J.

I have had a couple MRI’s and a couple CT Scans at this location. I have never had to wait very long. The staff is so friendly and beyond helpful. Every time I’ve had my procedures done, they gave me a copy of the report and they also had one sent to my doctors. I’m highly claustrophobic and they are always very sympathetic to my feelings. I want to thank Hoag Aliso for being so awesome!!!

Annette V. D. L.

Very disappointing service. Have done one X-RAY and two MRI’s at this center for my hip and groin injury. After 4 months still battling to get injury identified. Very little improvement and cannot even think of starting training program again. I feel it’s just a money making racket. Every time the results and report shows up nothing but my injury remains. Why can’t they keep looking until they find what’s wrong!!!

Lynn M.

I have always had a positive experience with the Aliso Viejo location. They are helpful, positive and bring you in very quickly. I always schedule my mammograms, bone density and chest X-rays with them and have for 5+ yrs.