MemorialCare Urgent Care - Long Beach (Los Altos) - Long Beach, California

Becky S.

I came in tonight with my daughter and was told the weight was going to be two hours but could be sooner. I asked if we could wait in the car and was told yes they confirm they had the right phone number and I asked them to take my home phone number off the chart. After waiting for an hour and 20 minutes, we decided to go back inside to check on the status and at that point, I was told that they were closed. They said that they had called me and left me a message and they had not done any of that. After speaking to another person, I found out that they were calling my home phone the exact number I told them To not call. Someone went back inside to see if we could be seen and they made us wait outside in the cold during this process.By that time they said that there was nothing they could do and that all the doctors had left.. I cannot believe what terrible customer service they provided And I will never go back here again.

Lisa C.

Can't get appointment with primary care Doctor for months. Have to rely on urgent care..long waits, disagreements in meds. If what you get doesn't work, you have to pay again to go back. No follow up. I was very sick for 6 weeks, urgent care 3 times, complained..my primary care offered 1 appointment I could not get too, and never reached out again. I had to insist on a blood test and schedule myself. Very unhappy

Jennifer A.

Tip for those that complain about wait times. Make an appt on the my chart app the day of in the morning if you're a patient through memorial care. I have gone here more than plenty and found out that appts can get you in faster than those who walk in.

There are a handful of ups and downs at any urgent care. Personally I like this one. Most of the staffs are friendly and even the ones that aren't, well we're all human we all have tough days every now n then no one is perfect. Some providers go above and beyond to help you get better. Some just rush through.
Each time I have come here I'm given what I needed to recover.

Karen R.

I am glad I found this urgent care, my daughter was well taken care of. The staff is nice, friendly and attentive with their patients. My daughter left this urgent care stating she loved this place compared to any other location she has been too. I am very happy with the care provided for my daughter and if there is ever a need to come back I will most definitely will.

Mat T.

This wpuld be the closest Urgent care I can go to. This is a big urgent care center and I have an appointment at 3:30 so I decided to go at 12:30 and when I arrived I was greeted by front desk and I gave the paperwork filled up in advanced prior to visit and front desl took care of the paper work and not busy at the time so after the paper work only waited a minute then I was called in already. I have a nice experience with this place.

BETSIE A.

Because my daughter had covid like symptoms, we were sent to these tents.
First of all, the front desk help had no customer service.
When I was called to go to the outside tents, I first asked if they clean and sanitize all that area. According to the nurse or idk what she was, yes. I then asked if the doctor was going to go and check my daughter there. Sitting in a dirty chair how can they check you? that was my question.
I agree to stay. Then while we were waiting, a homeless came all the way in, standing right in front of us in that tent, and told the nurses "HEY I HAVE HEPATITIS B CAN YOU CHECK ME HERE" while he was holding a drink!
Imagine how unsafe i felt with my 2 little ones! I grabbed them both and went inside the building where the nurses were and asked them is there any security They just said "no, this is all we have, if you font want to stay thats ok"!

Rosana L.

Pretty decent experience, i reserved my spot and did not have to wait much. Never went without appointment, so i’m not sure about waiting times when you just go and show up. Dr Jessica Patel and Dr Alex Budman were very caring.

Kristin S.

They lie about the wait time. They have no compassion or empathy. They are incompetent. First and last time going here! Don’t expect any accountability or resolution if you complain. Wish I had read all the other 1 star reviews before going here— they are accurate reviews.