Carl T. Hayden Veterans' Administration Medical Center - Phoenix, Arizona

Ricki Marie

Employees show up at 7am, when patients are booked for appointments at 7am and told to be here 30 minutes early. Save your time and do not show up early if you're scheduled first thing in the morning. I've never been able to pick appointments that work with my schedule, I am given appointments that I must work around.
I can't imagine relying on the VA for all my medical needs and I an grateful for my healthcare plan through my job.

Jonathan Schueller

I've never had a problem or bad experience here. Everyone from the people who check you in, to the nurses, to the practitioners have always been courteous and good at their jobs. I've come in for everything from what I thought was a bad rash that turned out to be shingles to surgery and I've felt comfortable, but more importantly, my wife felt respected, informed, and comfortable.

Nicholas G

Your worst nightmare. The VA must purposely go out of its way to sabotage the care vets need. The incompetency is world-class. No one hates veterans more than the government. The Phoenix VA is the worst hospital I've ever dealt with, and I've lived in 16 different states. The phone system is a disaster, and the medical records department refuses to give me the records I need to get an outside provided so I can get a proper diagnosis. My primary care physician refuses to order the proper MRIs and tests. No wonder so many veterans kill themselves.

Nick Maglione

Truthfully nobody knows what they’re doing in the slightest, you get send back and forth between people and neither knows what’s going on. They have attitude every single phone call because you’re asking for ASSISTANCE and they are genuinely pissed off that they have to do their job, which they can’t even do.

HIRE NEW EMPLOYEES THAT ACTUALLY CAN ASSIST PEOPLE.

I’ve waited weeks and weeks to get simple medications because one person can’t receive a fax.

Patrick Hunter

I am an Army veteran, and if I didn't have the VA, I probably would be dead. Staff has gotten more personable in the last 6 months, but you're still treated like a number. Even going to the lab or pharmacy, you feel like you're waiting at the DMV. I was an inpatient for almost 6 months and felt discarded by nursing staff. You are a statistic counted towards inpatient fiscal year numbers, not a person that fought for their country. There is absolutely no respect unless you spent your life in the military, then they'll respect the rank.

David Walker

I had a colonoscopy done on the 17 Oct 2024, at 08.30am. Everyone was really good at providing me excellent health care. It was my first experience with the VA at this location. Nurses and Doctors were great and helped me with my anxiety for the whole process and procedure.

Robbie T

Patient advocate will not help you, the DRs in Payson refuse to help veterans, and the director doesn't seem to care at all.. this VA facility is killing veterans 1 day at a time. I wonder if and when this will get better . I have a blood clot now because of the VAs negligence.. how many veterans need to die or almost die before this director shows any sign of care?

Kirk Christian

Would be nice if your staying in the hospital as a patient you should be able to order your own food instead of receiving food you don't eat or don't like. That would be nice if the food that you brought to the patients was hot instead of being cold all the time.