Silverado North Shore Memory Care Community - Glendale, Wisconsin

Heather B.

I wish there were more than 5 stars to give to Silverado. I moved my friend into Silverado after he no longer could manage independently at home. He was not happy to leave his home and his independence he had there. Every single interaction with Silverado and there staff made this process easier. I am a case manager in a hospital who does work in the field of hospital discharge planning. I often work with nursing homes and rehab. I had never previously worked with a place that was so accommodating, so kind. Every single staff person greeting us on move in day with such a friendly and welcoming demeanor. My friend was only 71 and I didn’t know if he would find some of the activities beneath him. He was still pretty high functioning as far as his cognition. We moved in during their cooking activity and we joined the group. He actually seemed to enjoy it. He went from sitting on his couch at home to having a days worth of activity that he could choose to partake in. I brought my dogs to visit and they have a closed in courtyard that accommodates dog visits - even encouraged them. Moving my friend into Silverado was the best thing we could do for my friend. I only wish we had done it earloer

elizabeth L.

There were many reasons why we chose Silverado as the Best memory care community for our family member: All of the care providers including environmental and administrative staff always addressed the residents with dignity and respect and truly worked together as a team. They develop special personal bonds with the residents, which is integral in helping all feel welcomed in a safe, loving, and caring community "Family Home". Full monthly activity calendars are adjusted to meet the differing level of memory care needs. The resident's individual preferences, talents, hobbies and interests are creatively blended into activities from music, arts, sports, exercise, games, cooking, news, pet activities and reminiscing times with movies, photos, etc. (to name a few). There are several areas on each level for residents and family to visit together, from comfortable alcove areas filled with art work, aviaries, aquariums, sports area, etc., along with community activity and dining areas. Silverado's pet friendly community provides additional interaction, comfort and happiness to all. There are opportunities for safe outdoor experiences, both in the courtyards along with travel trips to the Zoo, Brewers baseball games, the Domes, and van rides to the country side topped with special treats. The care providers are very good at "Re-Directing" any potential unsafe resident behaviors without scolding or telling the residents "No" or "You Can't". There is no mention of the adult degrading words of "Wet Diapers" but rather the more dignified words of "Briefs" and maybe "Being refreshed" instead. Silverado is a clean and welcoming "Home". Meals are healthy, well planned and refreshments/snacks are available and offered 24/7. Family and friends are always invited to dine with residents as people are naturally known to be social with each other over shared meals. The in house laundry is extremely well coordinated. As a family, we are very happy to have had good communication from the care providers through phone calls, emails and the Blue Stone Bridge. Silverado offers complete life and end of life care options at the same location.
We'd like to extend a Heartfelt Gratitude to All of the care and support staff at Silverado North Shore Memory Care Community, with special thanks to: Zack in engagement/activities, Nicole the social worker (and in times of management transition, so much more), Carl the nurse, and each and every hands on care provider. They All deserve recognition for their outstanding level of compassion and respect that they provided to our loved one at this journey in her life.

Walter B.

Silverado seemed nice when I first started shortly after they fired a manager that hired me and that was the worse thing they can do it was horrible they hired a 24 year old to replace her and it wasn’t a good turn out he barely knew how to manage and came in sometimes very rude.Everyone they hired never last because it’s horrible they give you a heavy load and no appreciation at all had to work short very frequently and he say we’re not short never a helping hand or nothing. They have the wrong people managing

Mindy S.

Silverado has been a wonderful solution to a very difficult time in my family's past year.They have taken a very difficult situation for us and have turned it into a more comfortable and peaceful life for my parents and my brother and I. We feel very fortunate to have found Silverado when we did. I greatly appreciate the many activities, outings, and quality care they provide my parents. They have given them an overall greater quality of life. Because of this, my own life is more at peace as well.

Micah J.

Silverado has an incredible set of core values that look to embrace challenging situations and find solutions that are of the best interest for residents and families alike.

The community is warm and inviting; Heather, Nicole, and Katie are an absolute delight to work with!

While dementia related needs may seem daunting at first; Silverado and their team provides expert guidance and care that enhances the quality of life for those in need of care.

I highly recommend Silverado as a fantastic solution for any memory care needs!

Greg W.

My dad suffered from advanced dementia. Before we found Silverado, he was starting to have violent episodes with the staff at his prior facility. They were not equipped to handle his situation/behaviors and asked me to have him transferred to a new facility. Silverado came highly recommended. I had my dad transferred to their care in December of 2023. His violent outbursts almost immediately stopped with the change of environment and care provided at Silverado. I was very impressed with the entire staff- they were pleasant, communicative, and laid out a specific plan to suit my dad's needs. I received more communication and updates from Silverado during my dad's first week there than I did the entire 9 months of my dad's stay at his prior facility. This is the place to go when a loved one is in need of a memory care facility. Unfortunately, my dad passed away recently. However, his short stay at Silverado was a blessing. His mood greatly improved, he would smile and hug me, and fortunately passed away peacefully.
Thank you Silverado!

Whitney H.

My father is a resident a Silverado for about 3 months now. He was initially living at another facility which ultimately was not the right fit for him due to some aggressive behaviors.

When he initially transitioned to Silverado, my mother and I were so concerned about how he would adjust, how the staff would be, etc - all the things you'd be expected to worry about. Thankfully, he adjusted very well. One of our biggest concerns was him not having a private suite. Shockingly, he's not only adjusted well to this, but he's developed a close friendship with his roommate that's very endearing to watch, almost like brothers.

Since transitioning to Silverado, his aggressive behaviors have been under much better control with the comprehensive treatment plan provided by Silverado's team. Visiting my dad is now an enjoyable experience because he seems comfortable and content, no longer agitated.

Dementia is so difficult, but we have found peace with the process knowing that he's in good hands at Silverado.

Dr. K. M. B.

Silverado’s mission and values are very closely aligned with my own. Care of older adults and individuals with memory loss requires a specialized approach built upon a strong framework of person-inspired care. Cornerstone values compassion, inclusion, and trust ensure residents receive the best care and experience a high quality of life.