Phoenix Family Medical Clinic - Laveen Clinic - Laveen Village, Arizona

S Staples

I would like to place a spot light on my Dr. Hilker . She is amazing ! Very thorough and compassionate. I have been under her care for a year. She makes sure I am taken care of for my health needs . I was overweight and a smoker . Today I am a year free of smoking and I am losing weight thanks to my doctor . Her guidance has been such a blessing toward my goal of needing less meds now . As I continue my weight loss journey . I’m excited for my future . Very thankful to have her continuance as my doctor for my medical needs ! I recommend her to anyone who has medical issues she is kind and patient ?

Ana Tovar

The nurse Juniper order tests that I didn't need and that insurance doesn't cover. Then they charged my husband and I over 200$ for a test that was taken two years ago. The insurance and collections said it takes this medical office months to reply to insurance questions .Today I got a 50$ bill for a visit that I never made. It's like they try to scam your insurance and me for money. Please keep all your receipts and document your visits.

Manuel Gallegos

Scheduled an appointment 3 weeks ago. I am a type 1 diabetic. Called to confirm my appointment, because I got no confirmation. They lied and told me that they cancelled my appointment because the physician would be out of the office. When I asked how long I needed yo wait until the next available appointment, the lady over the phone told me 4 weeks.

I’ve been waiting patiently to receive primary care from a physician. This is really unprofessional to cancel an appointment that someone scheduled 3 weeks in advance just to cancel on them and make them wait an additional 4 weeks. Why would I schedule with a physician I can not rely on?

Maria Domeier

I scheduled an appointment a month ago for this office to get a provider for an insulin pump to help make life easier as a type 1 diabetic and was just diagnosed with Graves Disease and needed this appointment urgently. I called to confirm the appointment today as I received no callbacks to do so and the receptionist tells me that indeed, I had an appointment at 12:15. Then she proceeds to tell me, "Oh, I'm sorry. We tried to leave you a voicemail yesterday to tell you that the provider has to leave at 12 and we have to reschedule". I ask her when and she says the earliest appointment is the third week of February.! Completely unacceptable! I could have scheduled another appointment someplace else and yet they call the DAY before to cancel. I cannot wait that long. Terrible management skills.

Danielle Simons

If I wrote this review 2 years ago I would have given 5 stars. I have been using phoenix family medical clinic as my primary care provider. I am in regularly every 6 months for bloodwork and medication follow ups. I have been in for occasional sick appointments. Here recently it has become an issue to get it...more than when covid first started. Here recently I had a medical scare and ended up in the ER and they were unable to identify a cause and recommended further testing with my primary. When I called I was asked which location, then told they did not have any openings for over 4 weeks. So I was like ok then I'll try another location...she then responded they are all that booked.... then why even ask? Also she never even offered to schedule me just stated call in a few days and see if anyone cancels. Ummm thanks? I guess? I have had a few other issues with medication as well and it is always oh well we will get back to you in 72 hours. I will unfortunately be finding a new provider. As a Healthcare professional myself I was very disappointed in the decline of care and compassion.

Scott Winter

Front desk turned me away for a walk in on Saturday well over an hour before they closed. There is nothing saying when they arbitrarily cut off walk in so they can go home early. I was in critical pain and just needed a referral. So I am here first thing Monday morning when the open at 8:00, but guess what the doctors don’t get here till 9:00. So they “open” at 8:00 but no doctors till 9:00. What good is that do me. I have been suffering all weekend and they where doing there best to get rid of me saying it’s going to be a very long wait maybe all day. All I am needing is a quick referral to another service. I am in terrible pain and there is no human factor no compassion no care. The front desk is some of the coldest people I have run into in a long time. Update- they have been nicer recently.Still bad service. They don't answer or return calls. Office managers voicemail if

Stacy Fagan

Went for an appointment today, my daughter under age was there on time and her father walked in with her dropping her off. It was her first well woman exam so, I arrived 5 minutes later. They then stated it needed to be rescheduled. They then said we should have arrived 10 minutes early however, that was never stated to us. They had their bags ready to just leave and didn’t want to see her. I was only 5 minutes late for our appointment and never been treated so badly!! Never again

Clifford Alfrey

I went to this clinic this morning as a walk-in, but they were very booked, so the receptionist asked if I could come back at 3:30pm. I did and I was assigned to Dr. Lakeisha Colter. She was very kind and very professional. She listened to my complaints and did not interrupt. She examined me and then offered suggestions as to what my condition might be. She told me to get an x-ray and then she said she would contact me when they get the results. If she is like this to old patients like me, she is probably extremely good with other patients. Please make sure you keep her!