Evernorth Care Group - Phoenix, Arizona

Evernorth Care Group, located at Address: 2302 N 75th Ave, Phoenix, AZ 85035, is a comprehensive healthcare facility that offers a range of medical services. With a phone number: 8002333264 and website: evernorth.com, this care group is easily accessible for anyone seeking medical attention.

The facility specializes in several areas, including a medical clinic, diagnostic center, eye care center, pharmacy, and X-ray lab. These specialties make Evernorth Care Group a one-stop-shop for all your medical needs.

In addition to their wide range of services, Evernorth Care Group is also committed to accessibility. The facility has a wheelchair accessible entrance, parking lot, and restroom, making it easy for people with disabilities to receive medical care. They also have restrooms available for all patients and recommend making appointments for a more efficient visit.

Evernorth Care Group has received numerous positive reviews from patients, with a total of 89 reviews on Google My Business and an average rating of 4.2/5. Patients have praised the facility for its cleanliness, friendly staff, and efficient service.

Overall, Evernorth Care Group is an excellent choice for anyone seeking comprehensive medical care in a convenient and accessible location. With a wide range of specialties and a commitment to accessibility, this healthcare facility stands out as a top choice for medical services in Phoenix, AZ. It is highly recommended to visit their website at evernorth.com for more information or to schedule an appointment.

Reviews of Evernorth Care Group

Melissa Genovese

5/5

I walked in with appointment, Evernorth care listened to me and the whole staff was helpful and friendly and Katherine is very nice and attentive. Thank you?

Sandra Serrano

1/5

I had an appointment today (July 10, 2024) at 11:00am. I unfortunately cancelled on the spot. Three patients ahead of me in the line all wanted to talk to a manager or supervisor. The office was very silent so you could hear what two of the patients were upset about. It was a HIPAA violation. I guess the lady was a POA for a patient there and she found out this practice was giving out information regarding the patient to family members who were not on the POA document. She pulled out a whole neat organized binder! The other patient was a man and he too was upset about a HIPAA violation. The other man was talking to a, I am assuming a supervisor so I couldn’t really hear what his issue was (they were at a far corner of the room, from the line). As he walked by the line he pointed out that these people had experienced HIPAA violations as well. So I am assuming he experienced the same thing. I hope these individuals sue and reach out to the Office for Civil Rights (OCR). When I was handed the new patient “packet” it was literally two papers. I read a consent form that was to release images of me for surgery reasons. I marked no and then the rest was about consent to treatment and financial responsibility. There was NO HIPAA document provided! I am a former dental assistant and I know upon new patient or returning patient it is the practices’ responsibility to ALWAYS provide a HIPAA consent form! So I asked the front desk girl kindly, after seeing HIPAA was an issue for their office, if I could have the HIPAA consent form to sign. With an attitude she said, “it’s on that form.” I said, “no this is not strictly HIPAA.” She said, “let me check the iPad.” I waited patiently and then she rudely said, “you have a copay of $30.00.” I said, “ok but I wanna sign that form first.” It took her approximately 20 minutes to give me a form that was NOT even the appropriate form. She left and came back with a Cigna Privacy Policy pdf packet. It was like she found it on a website and printed it out. There was no line at the end of the paper for me to sign nor date. I canceled my appointment because as I said from working within blood banks, dental, pharmacies, etc. I know confidentiality and HIPAA. This was a HUGE red flag. I will be reaching out to the OCR about my experience. Just because we live in a low income community does not mean we are to be discriminated. Just because it’s a low class area does mean we do not know our rights. Also, seeing those patients being older does not mean you can take advantage of them. I hope those patients who had their privacy breached and experienced HIPAA violations from this practice; see this review, press charges, contact the OCR and seek legal advice.
As doctors with degrees you know better!! I am in ASU obtaining my degree in political science; and I know my rights and I know HIPAA all from a health class I took to earn a credit. I KNOW you all know better! Your entire degree had an entire segment on how to talk to patients at their level and how to protect their privacy!! So do better!! create a HIPAA form and your patients should NEVER have to ask for the form, it should ALWAYS be given upon their arrival at EVERY visit!
Also, I better not have my insurance billed! I asked the girl before canceling if I would receive and penalty fees. She said, “no.” So I am assuming you have cameras; and have that interaction on camera.
My advice this place is alarming and lacks ethics and compliance. I am looking into other places to get my health checked out.

John Bones

3/5

I like this location, because it's not very busy. But the Blood lab, has pissed me off. You need to make an appointment, unless you had a doctors appointment and they ordered blood work. I liked to walk in the week before my appointment and get my blood work done so the doctor and I, would have something to talk about. But, I cannot do that any more. I have never seen the blood lab busy. My wife tried to make a blood lab appointment last week before her visit today, but could not get one. You can make a doctors appointment on My Chart, but you can't make a blood lab appointment. I have been going to this location, since it opened well over 20 years ago. Nothing but problems ever since Evernorth took over, I even lost the best Ophometrist Susie Gill, that I've ever had. What a shame.

Kristin Heather

5/5

All of the doctors and medical assistants are awesome!

Jan Mendez

3/5

The staff has always been friendly. I have never had an unpleasant experience with the staff. However, my experience with Dr. Kranich today was totally different. He is very arrogant. He doesn’t listen. I had my Brother in for a simple pre-op physical. It’s not rocket science. The MA did more than he did. He mentioned some cardiac issue that supposedly my Brother had 22 years ago that neither one of us was aware of and when I asked where he got the information, he said “it doesn’t say”. I scheduled the appointment with him because he had the later appointment which made it easier for me to get off work, even though Dr. Bennett is my Brother’s normal Dr. He said to me “honestly, I don’t know why you just didn’t schedule with Dr. Bennett”. When I told him, all he said was “well, you should have just seen Dr. Bennett”. I couldn’t believe how he had treated both of us. Needless to say, I will most likely have to reschedule my Brothers procedure because of him. They did not even do an EKG or anything. I am definitely not happy with him and will probably end up changing his PCP because I want someone who will listen and not think he is better than everyone else.

Judith McGuire

5/5

Dr Baldinado was absolutely wonderful. He actually took the time to review my records & medical history and took the time to get to know me a little, listen to my concerns and answered all of my questions clearly and concisely.
After reviewing my history and discussing the options, he sent out referrals to the specialists that I needed and set everything into motion so we could start working on my road to a tolerable recovery.
I was also very impressed with his staff. They were all friendly and knowledgeable, professional and informative.
I appreciate all of them and I'm so very blessed and thankful to have them in my corner for my medical care and support.

Samuel Longoria

5/5

Been coming here for over 20 years. The employees are friendly helpful and they care. Adult, pediatric and labs all in one place. Awesome..

Breakeven Paradox

4/5

kids dpt is great. clean fast friendly. can get nxt day appts. dr wysoski is super awesome. my kids love her. if you go ask for her. dr tocyap seemed far less attentive and less personable. if you go to adult side then they are just ok. seem like they are just there for the paycheck. they dismiss your concerns so they dont have to treat you. adult appts are about 2mo out so hope you can wait to be treated. dr wysoski is the kids nurses are the only reason this place achieved 4 stars. deff dont bother the records staff for anything. they are apparantly too overworked or something to just smile.