ACCESS Northwest Family Health Center - Arlington Heights, Illinois

Joe W.

Doctor is great but the receptionist and front desk are practically non-existent. It is next to impossible to reach anyone by phone. I have to contact the doctor’s assistant for my referrals and often just have to use the app to schedule another appointment so I can get this in hand. If not for the app, I doubt they’d have any patients but even here the wait time for appointments is 6 weeks or more out. With all these negative reviews and experiences, I’d hope they’d fix this issue because the doctor is great.

Angie

This has been the best doctor's office for my children and I. The front desk staff are always kind and accommodating. The nurses and doctors treat patients of all ages with care and understanding all of our concerns and needs. For anyone who wants the best doctor for yourself or your children go here!

Christian V.

The most incompetent clinic I’ve ever been to. I came with my sister for an appointment she had, we arrived 15 minutes early as she had a 6pm appointment, then they said that the doctor was running late (that happens and it’s understandable). What isn’t understandable is for the front desk to look at my sister and another patient (both with the “same” name) and say “I don’t know which one she’s calling but she’ll come and get you”. Only for then my sister to have her 6pm appointment taken by the other person who arrived after she did and then my sister having to wait an hour to even be seen. I don’t know how totally inept you have to be at your job to not even properly communicate which patient is being called up or follow the guidelines of an appointment. As someone who works in a health care setting, it astound me this place manages to pay their own electric bill on time if they routinely have these issues.

Alma J.

I’ll start by saying I used to work on the medical field. I was an MA and did both back work with patients and front clerical work. Like appointments and insurance. Now both as a patient and as a previous MA, NEVER - have I had such an issue with appointments. My particular doctor at this location is Laura Lopez. And I have no complaints about her. She’s informed me more than most doctors I’ve seen. My problem is the medical assistant. Who has been caught in unnecessary lies. I am 8 months pregnant. From the start, my very first appointment. The medical assistant Anahis had a horrible attitude towards me because there was no medical fiel. No history. When I had made the appointment I had asked what I needed to bring because each clinic is different. Some require you to bring your record from another doctors office and some will get it for you. Well apparently this one needs the new patient to bring it with. Which I was not told to do and she asked me in the most dumb way possible how I knew I was pregnant and that far along. When I had already been seeing a doctor and only switched because I wasn’t getting the care I required. From that day on, it’s been nothing but problems. She even lied about how only one person can see the appointments for the ultrasounds at the Buffalo location. When I showed up for one of my ultrasound appointments they never had me in the system for that day. I told them exactly what the medical assistant had said and they told me she lied. I again spoke to her yesterday to reschedule an already rescheduled appointment and today I get a call from the receptionist about how it’s important for me to make an appointment because I missed mine. I told her anahis had already called me back and said I was scheduled for Friday which the receptionist then told me I wasn’t and I was still scheduled as the genesis location in des plaines. I don’t know what’s going on or why this place is so horrible. It’s like no one knows how to do their jobs. I’d highly suggest to not go to these locations at all and just find another provider. I would if I could but I’m about to give birth and have no more time to look. I only hope the C-section goes well, I’m genuinely scared at this point for my wellbeing and their carelessness and lack of ethics. Close this place down or get better people. It genuinely makes you guys look like a joke and very unprofessional. Get something done to better your locations or someone will eventually sue.

Roger W.

Dr Grover is excellent. It's not a fancy office and they try to cater to people of all incomes and ethnicities which makes it more difficult. I've never had an issue with their service and I've been going there 5 years.

Sonic B. C.

I would have given this place a higher rating because the particular doctors I have seen have been super kind, but I cannot do so in good faith given how I have been treated by a particular receptionist, so one star it is.

I inquired about a form that has apparently been sitting who knows where within the building and was not returned to me in regards to a service that I have been waiting for several months for.

I was polite about asking for the form. The receptionist then began to look and I explained how the form was faxed over (I have the receipt) and I called about it multiple times. The woman then spoke very rudely in Spanish to one of her coworkers, which I speak fluently so I understood every single word that was said about me and the inquiry I gave in regards to this form. I was then finally told that my primary doctor is on vacation, which I was not aware of.

Additionally, I was told there were voicemails that stated why the form couldn't be filled out that were sent to me sometime during the time frame. I have reviewed the voicemails and not a single one of them had the "explanation" that the receptionist gave me, with a very rude attitude! I also had returned the calls multiple times.

This is highly unprofessional and I will be letting my insurance know so I can hopefully switch to a different medical provider.

Save the headaches and don't go to this particular location if you can avoid it.

Summary: A particular receptionist with black hair was very rude in regards to a simple inquiry about an important form in regards to a service that I have been waiting for roughly four months for.

Erica G.

I can't thank the office enough for the special, excellent care they have provided to my family! Been coming here for the past years and the staff is wonderful. Always able to get my children in for appointments right away. If I ever have any questions for the doctor or the medical assistant I always hear back from them right away!

Daniella D.

Please don’t ever make an appointment with Pinaki Patel because she was so rude to me and my son ,she gave a horrible customer patient services . She was yielding. She is always in a bad mood. She tread us horrible.even she was mean to the nurse . The Doctor is from India please remove her