AdaptHealth New England - Hingham, MA - Hingham, Massachusetts

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Overview

AdaptHealth New England stands as a key entity in the healthcare industry, specifically recognized as a dedicated medical equipment supplier serving the residents of Massachusetts and beyond. Based in Hingham, this organization focuses on providing essential assistive devices and adaptive technologies to enhance the quality of life for individuals with diverse medical needs. With a strong emphasis on accessibility and customer care, AdaptHealth aims to empower its clients by offering reliable products and support, addressing challenges such as mobility limitations, chronic conditions, and daily living activities. The company's presence in Hingham places it within a community that values accessible healthcare services, making it a potentially convenient option for local residents seeking professional assistance. As part of the broader AdaptHealth network, it leverages resources and expertise to deliver comprehensive solutions, though feedback from customers suggests room for improvement in certain areas. This establishment is not just about selling products; it strives to be a partner in health management, offering guidance and resources to ensure users get the most benefit from their purchases.

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Location and Accessibility

Located at 37 Derby Street, Suite 3, in the town of Hingham, Massachusetts, AdaptHealth New England is strategically positioned to serve a wide geographic area, including nearby communities in the South Shore region. Hingham itself is a picturesque town known for its blend of residential and commercial spaces, with easy access to major highways and public transportation options, facilitating visits from out-of-town clients. The physical location features a wheelchair accessible entrance, which is a critical aspect for individuals with reduced mobility, ensuring that everyone can enter and interact with the facility without barriers. This commitment to accessibility extends beyond the building design, reflecting the company's dedication to inclusivity in its services. For those traveling to this address, the proximity to shopping centers and healthcare facilities in Hingham makes it a convenient stop. Additionally, the company's contact information, including a direct phone number and website, allows for remote inquiries, reducing the need for in-person visits unless necessary. This thoughtful approach to location and accessibility underscores AdaptHealth's efforts to cater to all customers, regardless of physical abilities.

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Services and Specialties

AdaptHealth New England specializes in the supply and support of medical equipment, offering a extensive range of products designed to aid in everyday living and improve independence. Their specialties include mobility devices such as wheelchairs, walkers, and scooters, which are tailored to meet individual needs and preferences. Beyond mobility, they provide rehabilitation aids like prosthetics, orthotics, and therapeutic equipment, often in collaboration with healthcare professionals to ensure proper fit and use. The company also stocks home health products, including beds, lifts, and monitoring devices, helping clients maintain safety and comfort in their own homes. For those with chronic conditions or disabilities, AdaptHealth offers adaptive technologies such as communication aids, environmental control units, and personal alarms, fostering greater autonomy. Furthermore, they may assist with durable medical equipment (DME) like nebulizers, oxygen tanks, and wound care supplies, emphasizing durability and ease of use. It is important to note that while the company focuses on these areas, the specific offerings can evolve based on client demands and technological advancements, so interested parties should verify availability. This comprehensive approach positions AdaptHealth as a one-stop resource for various assistive needs, though customers may benefit from direct consultations to explore options fully.

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Contact Information

For those seeking to engage with AdaptHealth New England, multiple channels are available to facilitate communication and inquiries. The primary contact method is via telephone, reachable at 508-206-9253, allowing for immediate assistance and personalized advice. This direct line enables clients to ask questions about product availability, pricing, and delivery timelines without the formality of written correspondence. Alternatively, the company maintains a website at adapthealth.com, where visitors can find detailed information about their services, product catalogs, and potentially online resources. While the website may offer self-service options, it is advisable to contact them for confirmations or specific details. Additionally, the physical address at 37 Derby St Suite 3, Hingham, MA 02043, serves as a hub for in-person meetings, fitting appointments, and product demonstrations. This multi-faceted contact approach ensures accessibility, but users should be prepared for potential wait times or limitations, especially given the low customer feedback ratings. By utilizing these methods, individuals can initiate the process of securing necessary equipment, though it is recommended to do so with awareness of the company's overall performance.

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Customer Feedback and Ratings

Customer opinions regarding AdaptHealth New England are predominantly reflected in the 7 reviews available on Google My Business, with an average rating of 1 out of 5 stars. This remarkably low score suggests widespread dissatisfaction among clients, potentially stemming from issues such as poor customer service, delayed deliveries, or subpar product quality. Several reviews may highlight challenges like difficulties in obtaining necessary equipment or unresponsive staff, indicating that the company has not fully addressed these concerns despite its focus on accessibility. For example, some customers might report feeling ignored or receiving inadequate support during the procurement process. While these reviews are specific to past experiences and may not represent the current state of the business, they serve as a cautionary tale for prospective clients. It is advisable for anyone considering AdaptHealth to read these testimonials carefully and perhaps reach out directly to gauge the present situation before making a commitment. This feedback loop is crucial for accountability and can help the company improve, but it underscores the importance of due diligence for individuals seeking reliable medical suppliers.

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Recommendations and Considerations

When recommending AdaptHealth New England to others, it is essential to emphasize the company's core strengths while also addressing the noted drawbacks. On the positive side, as a local medical equipment supplier, AdaptHealth offers convenient access in Hingham and the surrounding areas, along with features like wheelchair accessibility that cater to diverse needs. Their expertise in providing assistive devices can be invaluable for those managing disabilities or health conditions, potentially improving safety and independence. However, given the average rating of 1/5 and the limited positive reviews, it is strongly advised to approach this option with caution. Recommendations include verifying all information through independent sources, such as healthcare providers or consumer protection agencies, and scheduling a direct consultation to assess the company's responsiveness and professionalism. If issues arise, customers should consider filing a complaint or seeking alternatives, as the low ratings may indicate systemic problems. Overall, AdaptHealth could be worth exploring for urgent needs, but it is not ideal for everyone, and individuals should weigh their options carefully, perhaps by comparing other suppliers in the region for a more balanced perspective.

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"summary": "AdaptHealth New England is a medical equipment supplier in Hingham with wheelchair access but low customer ratings.",
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👍 Reviews of AdaptHealth New England - Hingham, MA

first L.

1/5

Nonstop calls with no message left, then a mysterious hundreds of dollars bill sent to my email at 2 in the morning with zero explanation. I have not received any CPAP supplies from this company in months, so I have no idea why I am being charged and now have to waste time calling them in the morning, because you can't even disable autopay or change your information online, and there is no information for a customer service email, you have to call them like this is the stone age.

Keith S.

1/5

If I could give a negative number, I would. I was a client of Epoch Sleep Centers who sold their resupply division to these people.
I received my machine in January, 2020. In July, I ordered my 6 month resupply, which should've included the tubing. That resupply didn't come with the tubing. When I contacted them, I was informed that they shipped tubing to me in February, 2020, which makes no sense. After arguing with them, they finally shipped the tubing.
I called them today, 10/9/2020 to reorder my monthly supply, which is supposed to be 1 cushion and 4 filters. Instead, they told me that they sent me a 3 month supply in July, but I am eligible for cushions only. They supposedly sent me 5 filters, which makes no sense. 5 filters only covers 1 month and 1 week, not 3 months.
If you can avoid doing business with this company, PLEASE DO YOURSELF THE FAVOR AND DON'T DO BUSINESS WITH THEM!

***UPDATE 10/21/2020***
I just tried to contact them to return my rented machine so I can switch back to my original supplier, and they have no answers on how to return it to them. Also, until I get the machine back to them, I can't get new supplies from my original supplier, so I am stuck with supplies that were supposed to be changed out in August. I've been fighting with them to get the correct supplies since then, and now am fighting with them to get fresh supplies from a different company. I should never have left my original supplier. I can deal with a couple of extra days versus 2 plus months. I repeat my earlier review, STAY AWAY FROM THESE NEGLECTFUL MORONS AND KNOW YOUR BENEFITS FROM YOUR INSURANCE COMPANY BEFORE YOU DO BENEFITS WITH ANY COMPANY!

David ?. G.

1/5

awful service. The company that I contracted with was taken over by this company. No follow up calls. Takes several tries to get someone to call you back. They kept canceling phone appointments and rescheduling them. Very disappointed with this company. Once they sell you something, you're on your own. I don't even know how resupplies will be.

-So update, I have been on the phone on hold, all morning and spoke to 3 different people. My calls keep getting disconnected or hung up on. Can't get anywhere with these people. incredulous.

....As a follow up, I have been able to reach out to my local office and have received some support. Did find out that I was misinformed of trial period.
......whoops ,just got my new mask in the mail. They sent the wrong one! Oh no...

W H.

1/5

be warned, never-ending robo calls from this company will haunt your life. They, actually a rep named Kevin, had the balls to hang up on my wife when she politely asked them to stop for the 3rd time. Perhaps poor Kevin was sick of getting these calls from angry Epoch Sleep center customers...

smadams1065

1/5

Adapt Health is one of the worst companies on the face of the earth. Harassing me about non compliance with my CPAP yet will not send me appropriate consumables (i.e. masks) so that I can use the CPAP properly so that I CAN be in compliance. But no.

Joe P.

1/5

One star is too high. Some nut called me yesterday and asked how my new machine was doing. WHAT NEW MACHINE!

Zachary L.

1/5

Terrible customer service. By far the worst cpap company I have ever dealt with!