Advanced Sleep Therapy - Arlington Heights, Illinois

Chris G.

The negative reviews on this site are because people do not understand how CPAP and insurance work.

Advanced Sleep Therapy is a solid company and every time I need a CPAP part they get it to me ASAP. They educate me on what insurance covers, so I always make the most cost-effective purchase.

Customer forever.

Stephanie L.

I had an excellent experience with Advanced Sleep Therapy and looking forward to working with them. I’m a new patient that required a CPAP, my Dr ordered my equipment from this facility. During my appointment to pick up the equipment I was not rushed, the gentleman John that took care of me was extremely patient, explained how to use and clean the equipment, he took his time answering all my questions and helped me find my mask to start my treatment. Last night was my first night using the equipment I had a couple questions this morning so I called and left a message, my phone call was promptly returned and again I never felt rushed or that I was inconveniencing them during my call.
I’m very happy with my service so far, I would highly recommend them to anyone. John is a great asset to your team.

Boryana S.

Horrible customer service and unnecessary attitude! Since when a patient is not allowed to ask a question about their bill😳 I didn’t even get to talk!
What waste of time, I don’t tank I have ever dealt with such rude person in my life! I am beyond words..

This is a follow up:

I was contacted by John, and he could’ve been more understanding and helpful, I was very grateful and was happy to put this behind me. However I kept getting the wrong bill mailed to me and soon after collection notice! Eventually It turned out that there was a miscommunication in the office about my bill and after it was cleared out I was able to pay my balance. I think it definitely could have been handled differently from the very beginning, being nice goes a long way … After all I will always support small businesses because I know the challenges they have. I really appreciate his phone call and willingness to work with me, that is what made all the difference!

Evan M.

I got diagnosed with severe obstructive sleep apnea in 2016, and was promptly prescribed a CPAP. After an insurance change my doctor sent me to Advanced Sleep Therapy, and I have been with them since then. They were incredible with helping me on the setup and proper usage of the CPAP machine, and ordering new supplies is very easy, especially with the emailed reminders. The staff are wonderful, and very easy to communicate with, and I am so grateful to them for all the help they have given me with my CPAP.

Andreas D.

From the outset, AST has been great in fitting, explaining and supporting my use of a CPAP device. Fast forward 5+ years, and they're still my go-to: friendly, helpful and professional in helping me get the most out of this little miracle. From the tech who initially set me up, to the specialists who answer questions and assist with re-supply orders, every interaction is a pleasure. Thanks, AST!

Gene C.

I purchased a vacation CPAP machine from them. My Dr had recommended the company and after one visit with them I know why he did. The people are very professional and very knowledgeable, I dealt with Caryn, she really knows the business. While I came it just to see and handle the machines she noticed the mask marks on my face, she ask what mask I'm using and we talked about other masks that should work better for me.
Overall I very happy I decided to listen to the Dr.

baptiste C.

I was flying in to Chicago (first time there) from San Francisco on business and my luggage was lost. I had my CPAP in my checked luggage. I contacted Advanced Sleep Therapy and spoke to Caryn (she was the nurse there). I told her what happened that I did not have my CPAP prescription nor did I have transportation to their office. I gave her the information she needed and within an hour she contacted my doctor, got the prescription, set the machine as prescribed and selected a few masks for me. John met me at my hotel, setup everything, sized my mask and made sure all was well. These guys are first class, fast, and very experienced in their field. From the moment I called I knew everything was going to be fine and it was! Thank you, Advanced Sleep Therapy.

Margaret K.

John one of the "Owners" is a straight out bully. There is something wrong with my CPAP machine I think because of the poor cell reception in my area and he yelled at me on the phone never to call them about it again there is still over 12 months on the warranty.

I think that before you sell somebody a machine that relies on cell service that the manufacturer of that machine selects they should check with you to see how your cell service in your area. The literature says you have to have at least two bars, I can't get more than one bar unless I drive someplace else and plug the machine in.

The other issue they should have disclosed before selling me the machine is that they'll only take PayPal from clients. This means you relinquish your credit card rights and protections. To me there is something shady about a company this large who doesn't have a standard merchant account.

They make multiple mistakes on orders of equipment, do not ship orders on a timely basis, and generally are just frustrating to work with. Their receptionist Karen, is wonderful to work with.

The problem is I've posted to my local neighborhood bulletin board and nobody else has any recommendations of any Company better that works with insurance companies. Is it that this industry has you as prisoner once they've sold you a machine because you have to get your supplies from them? Something needs to change!