AHF Healthcare Center - Hollywood - Los Angeles, California

Alejandro R.

Amazing place. I’ve never been treated so nice in my life. The moment you get there you feel safe, and welcome. They truly do an amazing job to make coming here a unique and calm experience. They help you and guide you through everything

Jake C.

They have completely ruined my HIV care, completely over complicating every step of care. It’s like pulling teeth just to get a hold of my medication and the staff here is confusing and needs to take better care of their patients who rely on them. I haven’t seen my medication in nearly two to three months and am getting no progress going through this organization

Antone C.

Dear [AHF Management],
I am writing to express my deep disappointment and frustration with the behavior of the staff at your Hollywood location.

As a homeless individual seeking assistance,

I was met with blatant disrespect and unprofessionalism.

During my visit, the security guard's conduct was unacceptable, and I have both a picture and video to illustrate this. Additionally, the receptionist rudely told me to vacate a seat, despite my explaining that my legs were in severe pain.

I was waiting to speak with a caseworker who had promised to assist me with housing but failed to return any of my calls or emails.

It is evident that some staff members at this location display a condescending attitude, possibly due to the Hollywood setting, which is entirely inappropriate given the critical nature of the services provided by AHF.

The dismissive and unhelpful behavior I encountered is unacceptable and suggests a lack of proper training and compassion.
Due to this experience,
I have decided to seek HIV care elsewhere.
I strongly urge you to address these issues immediately to ensure that others do not have to endure the same treatment.
The Hollywood location's staff needs to be reminded of the importance of treating all clients with dignity and respect, regardless of their circumstances.

Chris A.

Place is filled with very nice people. However, the communication between each other is bad. They also do not answer the phones or will not call you back unless you give them a bath survey. Waiting on paperwork for over a week and a half after having to take multiple days off to address it. Spoke to the program manager Jesse, and still nothing has been resolved. Would not recommend they give you the runaround. Was confused with other patients so the customer service I would say is lacking.

Tony C.

the worst clinic everrrrrr
the employees r trash n on top of that rude n and useless

Nola

I’m giving this clinic a 3 star rating. Everyone was super nice to me there and was making sure everything is flowing properly. I had gotten a rapid test on my finger. Which is a blood test and I’ll get my results right there and then. so my results was negative. Then a male nurse calls me in to get my blood drawn AGAIN. I had mentioned that i already got my blood drawn and he said he had to do it again. Which was weird. He drew my blood it hurt so much. Usually I’m good at getting my blood drawn. Never do i get negative effects . This time i got a huge bruise from getting my blood drawn… the bruise is a couple days old now so it’s not as dark. Do people usually get bruised from getting blood drawn?

nathan N.

I've been a patient of AHF Hollywood at least since 2004. And somehow the quality care of this facility is going worse everyday. From the wait time that takes longer, to the no-clue staffs that obviously disorganized in dealing with patients (ex: they lost track of the patients), to cancelling appointments of their own discretion, no one answering the phones, and at some extent-rudeness. Perhaps, I understand the facts that the staffs must deal with wide variety of patients. But, that's not an excuse for bad quality of care. It's their job. What puzzle me though, AHF Hollywood always gets "good" reviews annually supposedly from their patients.

Dave S.

Went in last week because my partner had an appointment and I was trying to get a vaccine. Had to wait way too long. They have no chairs nor waiting room. Ended up leaving without getting vaccinated. Get a chair. Ridiculous, brand new building and not a seat to sit in. Not everyone wants to spend an hour rifling through used clothes.