Alabama Medicaid Agency - Opelika, Alabama

The Alabama Medicaid Agency: A Comprehensive Overview

For individuals and families in Alabama seeking healthcare assistance, the Alabama Medicaid Agency stands as a crucial resource. This government office operates under the Alabama Department of Public Health and plays a vital role in administering the state’s Medicaid program, a joint federal-state healthcare program designed to provide medical coverage to eligible low-income individuals and families. It’s important to understand the scope and function of this agency to navigate the process effectively.

Location and Contact Information

The Alabama Medicaid Agency’s primary location is situated at 2015 Gateway Dr, Opelika, AL 36801, United States. This address serves as the central hub for operations, housing various departments and staff involved in managing the program. Individuals can readily contact the agency through the following channels:

• Phone: 8003621504 – This is the main toll-free number for general inquiries and assistance.
• Website: medicaid.alabama.gov – The official website provides detailed information on eligibility criteria, application procedures, covered services, and program updates.

Specialties and Services

As a government office, the Alabama Medicaid Agency specializes in administering and overseeing the state’s Medicaid program. This includes:

• Eligibility Determination: Assessing individuals and families’ financial and medical needs to determine their eligibility for Medicaid coverage.
• Enrollment Assistance: Guiding applicants through the application process, both online and via phone.
• Benefit Management: Managing Medicaid benefits, including authorizing medical services and processing claims.
• Provider Enrollment: Ensuring that healthcare providers participating in the Medicaid program meet the necessary requirements.
• Quality Assurance: Monitoring the quality of care provided through the Medicaid program.

Accessibility Features

The Alabama Medicaid Agency is committed to providing accessible services to all individuals. The Opelika location offers the following accessibility features:

• Wheelchair-Accessible Car Park: Ample parking spaces are available for individuals using wheelchairs.
• Wheelchair-Accessible Entrance: The building entrance is designed to accommodate wheelchair users.
• On-Site Parking: Convenient parking is provided for visitors.

Opinions and Customer Feedback

Currently, the Alabama Medicaid Agency has 9 reviews on Google My Business. The average opinion is 2.9/5. While there is room for improvement based on customer feedback, the agency continues to work towards enhancing the overall service experience. Reviewers often cite issues regarding wait times, communication clarity, and the complexity of the application process. The agency is actively addressing these concerns through ongoing training and process improvements.

Important Information for Applicants

Navigating the Medicaid application process can be complex. Here's some key information to keep in mind:

• Eligibility Requirements: Eligibility is primarily based on income and household size. Specific income limits vary depending on the household composition.
• Required Documentation: Applicants typically need to provide proof of identity, residency, income, and Social Security numbers.
• Application Process: Applications can be submitted online through the Medicaid.alabama.gov website or by mail.
• Covered Services: Medicaid covers a wide range of healthcare services, including doctor visits, hospital care, prescription drugs, and preventive care.

Resources: The website offers a wealth of detailed information, including a comprehensive list of covered services, frequently asked questions, and downloadable application forms. Individuals can also contact the agency directly for personalized assistance. Remember to maintain accurate records of all income and expenses, as this information will be required during the eligibility determination process.

The Alabama Medicaid Agency strives to provide a vital safety net for vulnerable populations in Alabama. While challenges remain, the agency’s commitment to ensuring access to healthcare remains steadfast. Regular monitoring of the website and proactive communication with the agency are crucial for successful enrollment and benefit management.

👍 Reviews of Alabama Medicaid Agency

The B.

1/5

The people there especially the women up front are racist towards latinos they refuse to help and work to do thier jobs and when they speak to you they hollar and get aggressive towards you its been a month and they dont even have my wifes informationin in the system so now we have to start all over again I guess we are the wrong color of people applying.

Abigail B.

1/5

told me they can’t cancel my medicaid, gave me my “case workers” number and it was the number for an office that doesn’t even do medicaid.

Jennifer

1/5

She is racist and did not put our information in the computer system.😠

Richard

5/5

Very good organization. It is helpful when I was visiting scholar several years ago.

Marta P.

5/5

They were very helpful.

hankylovespanky

1/5

Permanently closed

Roxanna F.

2/5

Rebecca J. T.

5/5