Animal House Veterinary Clinic - Harpersville, Alabama

Lauren Humber

My family and I have used Animal House since I was little. Now, I’ve used them for my three pets. But I’m sad to say after today I will never be back. My dog had an emergency and needed to be seen by a vet asap. I called and the girl on the phone just said they were fully booked for the day and then told me I could come in later that day. In that situation it definitely was not possible to wait till later to be seen. It wasn’t necessarily that they couldn’t see him right away that made me upset, it was the fact that she didn’t seem interested in trying to help me in any way. I just thought since we were established patients there for several years and they knew my dog, they may have been able to see him in an emergency situation or tell me what I needed to do for him. Luckily, another vet my dog had been to over a year ago, one time, for a flu shot Animal House didn’t offer, was able to see him. They were a little busy, but rushed him right in. I would rather take my animals somewhere that I feel will help my pets in an unexpected situation.

Morgan Duvall

I had a great first experience bringing my Siberian husky Roxie! They got me in a room quick and we didn’t have to wait too long at all. Very friendly staff and listened to all of my concerns without rushing me. They did the exam and shots in the room as opposed to in the back.

Grace Lindley

My mother just left Animal House after having to have one of her babies (a chihuahua) put down unexpectedly. They charged her for x-rays and blood tests on top of the cremation and urn, bringing the total to well over $500. My parents are retired and on a fixed income, and they refused to accept split payments, even knowing these costs were unexpected and my mom had just lost her baby. A little compassion would have gone a long way in this situation, and I was deeply disappointed to call my mom and hear her crying about this.

Stacey Thrasher

I unexpectedly had to use Dr. Burt when my Chihuahua needed to be put to sleep and I couldn't have asked for a more compassionate staff. I was so impressed that I immediately decided to start using them for all my vet needs. Since then I have taken my other Chihuahua in for exam, shots and dental work. They were great with her and she wasn't even scared or scarred from the experience. Would definitely recommend these great folks. They will also be offering grooming and boarding next door very soon as well.

Update- We are now on year two of Dr. Burt treating my Chihuahua for CHF and grade 5/6 heart murmur. She has been wonderful treating her and making sure I understand the meds and what is going on with the heart. I didn't think my senior girl(almost 15) would still be here with the severity of her diagnosis but with Dr. Burt's help she is hopefully going to see 15. The staff has been great as well and always treat Missy with love.

A Tibbits

Dr. Becky and staff are great! They really care about our animals and what is best for their health. They are good about keeping in mind what is affordable and practical for us. We appreciate them very much!

Brent

As far as services go, I’d say they are on par with any vet I’ve been to. I like the place. What I don’t like is when people aren’t up front with pricing. I was told several times the price would be around $184 for a check up. Which is the only reason I drove out of town for this vet. They never told me what was or was not included in this and just said “we are going to go ahead with this or that”. I end up with a $440 bill that isn’t told to me until I hand them my card. Obviously vets have a business to run and they have to make money. I just think you should always let the customer know up front how much services are so they can decide what they need to spend in the moment. They also just walk in the room promoting preventative medicine and when I ask how much, instead of giving me a price they said “well you save like $30 if you go ahead with the 12 month supply”. How do I know what $30 off is if you don’t tell me a total? When I asked the total again the girl didn’t know and had to look it up. When people aren’t knowledgeable in your field of service you should always make it a point to educate and be transparent. Heart worm check? Vaccines? Anything. Just tell a price for each before you do it. Don’t just say should we proceed when the customer doesn’t know what’s included in a previously told price or how much a service cost. Just a critique that could help this otherwise good practice.

Chris Parks

I have finally found the perfect vet for my precious pup. Everyone at Animal House is courteous and truly cares about your 4 legged family member. It’s so refreshing to not be herded through and made to feel like a number, they really listen to your concerns and form a reasonable treatment plan. Both of my adult children have also switched to Animal House.

Sharon Smith

Today was our first appointment and it was 5 stars all the way. Staff was very nice and professional. Answered all my questions and took so much time with Willow. A big thank you to Dr. Burt and her staff so happy to have you taking care of my new baby.