Aspen Healthcare - St. Albert, Alberta

Manuel Rodriguez

# Client Review: Claudia Canenguez, Certified Fitter & Product Consultant

Aspen Healthcare, St. Albert, AB

I cannot speak highly enough of Claudia Canenguez and her exceptional service at Aspen Healthcare. As the parent of a child with special needs, finding medical professionals who understand and accommodate our unique challenges can be difficult. Claudia, however, went above and beyond in every aspect of our experience.

My son required prescribed stockings, and the fitting and implementation process had the potential to be extremely challenging due to his limitations. Claudia's expertise, patience, and compassion made what could have been a stressful situation into a smooth and positive experience for our entire family.

Claudia demonstrated:

- Profound understanding of special needs clients
- Exceptional skill as a Certified Fitter
- Ability to adapt her approach to suit our son's specific requirements
- Clear communication throughout the process
- Genuine care and empathy for our family's situation

Thanks to Claudia's outstanding support, we were able to successfully fit and implement the prescribed stockings for our son. Her assistance significantly eased the burden on our family, and for that, we are immensely grateful.

I wholeheartedly recommend Claudia Canenguez to anyone seeking a knowledgeable, compassionate, and skilled fitter, especially those with special needs or unique challenges. She is truly an asset to Aspen Healthcare and the St. Albert community.

Kelly Pichota

I didn’t find them very knowledgeable at all. I needed supplies for post surgery care and had to find one of the items myself. I also needed a compression bra and they did not measure and gave me a few to try one but told me I should go for a size up to accommodate swelling and bandages.. I wasted money because the size I did get provides zero compression or proper support and there is no refunds. Highly disappointed. I think if you’re going to have a store that specializes in medical equipment then you should have knowledge in all aspects of medical care. Unless you know exactly what you need I do not recommend this business.

Kimberley Nashman

Alway an issue, she once said she gave me a product actually came and searched my car and when I went in to get it the other girls was holding it out , my husband went to get my order the last time I cant handle the stress of dealing with her . Needed 9 of the item she gave me 30 , how hard is it to get it right

Pamela Wolfe

I wish to sincerely thank the installer, Mr. Barry. He was fabulous! Extremely knowledgeable, very skilled, and so thoughtful about my Mom's personal needs and her physical situation. Plus he is extremely personable; you can tell by his comments he is a very caring individual and is understanding of seniors' needs and respectful of their unique situations.

Lynn M

We received horrible customer service from the Aspen Healthcare in St. Albert. My parents got equipment installed by them and one item was not installed correctly. We were delayed in letting them know about the issue because my mom got admitted to the hospital. Needless to say, a toilet seat was the least of our concerns at that moment. When my mom was finally discharged home , my dad tried to have the issue resolved. The owner, Jim, was incredibly rude on the phone. He actually told my dad that he was ‘screwed up in the head’. I honestly can't believe a business owner would speak to a senior citizen who is their customer that way. The gentleman, if you can call him that, who came to rectify the situation was equally as rude, blaming my dad for the issue. In the end , he fixed the problem and left. It's honestly not worth the stress to deal with a business that clearly doesn't value their customers. We needed equipment to help my aging parents function in their home. It’s stressful enough dealing with sick family members but having to be told that my dad is ‘screwed up in the head’ was incredibly hurtful and completely unnecessary. The sad thing is, everyone in my family used to get our supplies from Aspen Health and when my dad mentioned that to Jim, his response was ‘who cares, that was then, this is now’ .Maybe the owner is the one who is " screwed up in the head" because if he continues to treat his customers this way, he won't have any left. Very disappointing and shameful behaviour from this local business.

TJ KEYS

Their tills were not working and they weren’t willing to take cash because it was too hard.

Brian Bond

The staff were so helpful and knowledgeable.

Thank you

Paige Turko

So disappointed, the one Saturday I need them to be open they are closed for inventory, I’ve never heard of a store fully closing for inventory, I work in retail and we come in early to count.