Bay Cove Human Services - Boston, Massachusetts

Vanessa N.

1 star for the 1 brain cell any of the people who work here share collectively . Scratch that, half a brain cell . They don’t care about clients. They buddy up and team up with each other against the clients . Clients are not listened to. I’m not talking about the recovery center but any experience I ever really had being involved with this scum company. Do better .

Debra C.

Great experience had a great counselor Sophie she was a great listener and had good advice felt very comfortable sharing my life with her thankyou Debra

MMG

Baycove sucks they take advantage of you and they are doing illilegal things it's supposed to be subsidized rent but there illilegaly charging over seventy percent of my income at my group home we don't have any support there's several issues and the staff report problems to the higher ups but they don't do anything about it theres been assaults baycove does nothing except make my mental health and stress worse DMH does nothing about any of it also so I'm stuck and no one is helping i don't know what to do I also forgot to mention that I have lived in baycove for almost 12 years and baycove has charged me back rent 3 times witch is illegal because im not my own reppaye and baycove forgot to pay my rent those 3 times wich I had to suffer from and have lost thousands of dollars both from the illegal rent and illegal back rent witch I could understand them charging me back rent if I was my own reppaye but that's not the case so I feel helpless because baycove doesn't care and nether does dmh idk

everyday G.

Disgusting behavior by staff members (mainly the head coordinator of many of the house near Somerville, MA..) I heard some remarks that were unacceptable as well as unprofessional…about clients, as well as staff members. It was mainly one women that these horrible comments were coming from…but other folks told me there were more as well. She had stigmatized people based on their appearance, as well as accused her employees of the most ridiculous, unrealistic, absurd accusations I have ever heard. For example…a window had been left maybe half an inch open by one of the employees…simple mistake, it happens, right? Nope, it’s the end of the world. Someone was “staging a break-in” and she was calling around to assign blame to the ones who she thought, and I quote..”looked like they steal”. Her own words to another employee at the time. Like I said…stigmatizing human beings based on their appearance, gender, sexual orientation, race, etc is gross behavior in my opinion. That’s not all…I felt unsafe at one point in one of the houses and contacted her in an emergency situation..only for her to get angry because it was late. When before she had told me to reach out at anytime during the hiring process. One of the meanest, coldest bosses I have ever had…ever. Unsafe work environment/ living space. If you are seeking help and/ or community living I highly suggest NOT going to BayCove or the New Day program. They don’t care about their employees or their clients. There’s plenty of other houses in the area and I would suggest going their because there is help out there and people that actual care and do their jobs well…this is not one of those places.That lady needs some serious help. I feel bad for her…well, almost. (Btw I believe her name is Rayan I think) If you are reading this I hope you find a quality living situation and things get better for you soon! Keep going and your time will come…God bless

Lindsey B.

Great discreet location, easy access to public transit, walking distance to many Boston landmarks and neighborhoods. Excellent programs and services and respectful, knowledgeable and truly caring staff. Cannot recommend it enough. Bay Cove has been truly life-changing!

No N.

Bay Cove's Day Habilitation program, located at 19 Bradston Street, is very disturbing and not at all what the director advertises it to be. Individuals are left in their one assigned little "classroom" (many of them windowless) *all day*, only moved for occasional hygienic needs. Though they claim to provide activities, individuals are often left entirely unengaged in front of some basic art supplies, or "relaxing" or "listening to music" while staff look at their cell phones.

The director, Kristen Falvey, remains upstairs in her office, and only engages with staff (and almost never with individuals) when she fears getting in trouble when her lack of leadership is noticed. Files and records are forged to indicate active programming and engagement that does not represent the services actually provided.

This is a place where staff are untrained and unsupported, leadership is only involved when punitive measures are implemented to protect its reputation, and where individuals are left to rot, for the financial benefit of the company.

Michael C.

"All I know is that BAY COVE and Boston Center for independent living are there for me when no one else was.They opened the door for me and are committed to helping me help myself. Thank you guys for all you do.
SINCERELY MICHAEL CASEY. "

Anthony C.

The security is the best Amy runs the place incredible knows what she's doing any problems she takes care of it and helps you in any way she can the staff and could be a little better they come and go come and go the counselors but a few others they're all right but the main thing is it's to help the problem it's all up to you the bottom line