Baystate Emergency Medicine - Springfield - Springfield, Massachusetts

Arii O.

Worse children’s emergency room they are not friendly when it comes to kids. A staff touched my son without my consent and tried to escort him off another kids bed again without consent. Also none of the other staff had a problem with my child playing with the other kid it was just that one staff. I will be taking this hospital to court for racism and discrimination for race and disability because my child is on the spectrum which is noted on his file.

Paulette M. P.

I arrived at the ER per my PCPs request before 2pm with extreme abdominal pain. After waiting for 8 hours in the waiting room, I spoke with the triage nurse to see if anyone will see me and if they could order the ultrasounds she recommended. The triage nurse confirmed that they had her notes and said “if she wanted you to have testing done she should have done them herself”. I explained to the Triage nurse this would require pre-authorization and that’s why I was at the ER. When I followed up by 10pm they told me I had to wait for hours to be seen and “she would not blame me if I went home and tried another hospital tomorrow because they won’t see me tonight”

I spoke with the other triage nurse to see if anyone could see me and he said I was not a priority and I could just go home, that my PCP can see the lab work they did when it arrived. So I left still in pain because it was clear they didn’t care nor I will not be seen.

Can’t wait for the hospital bill for care that was denied.

Emily _.

The staff was very nice, and the facility was clean, but I was there for 5 hours and was not admitted and never seen by a nurse or doctor. I was throwing up and couldn’t keep any liquids down and hadn’t for 5 hours by the time we arrived initially. I had fallen in my bathroom and couldn’t get up and was about to pass out. As I stayed in the waiting room I continued to vomit the stomach acid my body produced, further dehydrating me. I started to lose control of my vision and lose feeling in my hands and feet. My husband informed the techs and nurse at the front desk. My BP dropped from 125/74 to 104/54. I understand they had a queue, and there were about 30 people in the waiting room total. None of them were admitted either. The reason the waiting room began to empty was because everyone just went home who could go home. I don’t think my medical event was more important than any of the other people’s there, but I do think that it’s insane that none of us were seen in 5+ hours, and that I, a patient experiencing severe and worsening dehydration and electrolyte imbalance, received no intervention even in the waiting room, or in the wheelchair I was using in the hallway of the ED (an IV of Lactated ringers and an anti-emetic was all I needed).

Kathryn P.

I would not recommend Baystate ED in Springfield to anyone. It was was a horrible experience, not only for myself, but for my mother who was the patient. The incredible excessive time (8 hours) to wait for an x-ray was unacceptable. There was no contact with the staff, while they laughed and told jokes right outside the ED rooms. In addition, utilizing the patient phone line to get an update/status on the patient was just as horrible. I called 16 times in a row, and it rang and rang, and then it was disconnected. Go elsewhere.

llYARYll

If I could give it 0 stars I would. The ER is a joke! Went with chest pains and my arm was numb, high blood pressure. And they just took vitals in the waiting area and an EKG which the guy did very unprofessional. Felt my breasts way too much and left the curtain open while another man from maintenance walked in. I’m still horrified. I left and went to AFC urgent care and they were much better. Took me in quick and luckily it wasn’t a heart attack! I called my doctor and she told me next time I need an ER to go to Palmer instead of Springfield. They had over 30 patients all coughing and sneezing with no masks in the ER. No chairs for anyone else.

Elizabeth ?. S. G.

Been waiting in the Emergency room with pain since 1:40 on Saturday and sat in the ER still here in fact on my fourth day of no dialysis and jolting pain that I can't keep sitting in this wheelchair waiting. Glad to know how much education you don't give your careless ED staff and allow us to sit here. I am stage 5 as well and I have gotten no help at all. 12 plus hours is a long time for dialysis patients to wait and I am also immobile too.

Maggie N.

I went to the ER For a scratch I got, but that's not the issue. A man was having multiple heart attacks right in the lobby. I went to tell the nurse, Thankfully they took him in, but he came RIGHT BACK OUT. and continued to have more heart attacks, when I went back up to let them know. They told me they were watching him, "they were not" and told me to stop telling them when he was having heart attacks. Wild. 🙁 I hope that guy's OK.

There was one good thing, I got stuck in the lot from snow, and the guys helped me get out, and expected nothing in return, that was cool

Jarred B.

My wife whos a nurse in Connecticut went. Afib condition, tachycardia and a handful or other symptoms. Waited 5 hours with serious health issues. You bet we will be escalating this further then just a bad review. Baystate need's to do better with emergency room wait times. If they are constantly overrun they should try to figure out how to fix that. Patients needs to start refusing ekg and labs until they are in a room. Getting ekg and labs lets the staff know they can put you to the bottom of the list. If the symptoms seem serious get people a room its wrong they cant move patients.. Maintenance needs to clean sidewalk leading into emergency rooms that starts by ambulance drop off and goes into emergency room. Higher ups should seriously take a walk down there and look that it is littered with trash, bandages, gauze and cigarette butt's very gross. Hand sanitizer dispensers were empty in emergency room waiting area. Homeless and junkies were refusing rooms at the hospital and were taking up spaces. These people show up with suit cases and bags and take up half the waiting room. One of them tonight sprayed axe body spray in the waiting room like a good 12 second security did nothing. Very good for the patients with asthma,copd and RADS. I have nothing but horror stories from this place. Hospital needs to do better with who actually needs to be there and who doesn't.