Baystate Health & Wellness Center - Longmeadow - Longmeadow, Massachusetts

John P.

I had a very pleasant experience here, they have a great location with plenty of parking and the building looks modern inside and out. The staff I dealt with were friendly and helpful and I thought the waiting area was comfortable although I did not have to wait very long as they were very efficient the day of my visit.

Adam L.

People working the front are capable of simple tasks, but don’t ask for anything complicated. Doctors here are mostly in a bad mood that I encountered. Nurses seem to be okay, however at least one yells and is not pleasant. Overall I’m not sure how this place keeps an accreditation. But the worst is no one seems to be able to consistently and accurately read when your appointments are or book appointments in the future.

Edit:
I’ve complained already and nothing was done. My entire family has had major hippa privacy problems here. This entire hospital is a joke and should lose its license to operate. Next time I see my lawyer I’m litigating.

Michal A.

Overall i had a good experience making appointments and seeing physicians on site. Came there with my infant, they didn’t have changing table in no bathroom which is very weird. The management let me use an exam room to change a diaper. Very odd considering its a medical site.

Gary S.

New office is super nice! Waiting room is modern and cumfy too

Eric R.

By far the best primary care I have ever experienced. The person that said the “hygiene and the cleanliness” is bad is full of it. The place is spotless.

Daniele L.

Still making sure we wear masks, that's a good thing.

My doctor and my experiences at Baystate is the only thing I can comment on. My doctor is great, we have a good relationship and he listens to me. If I have concerns, I usually bring in a list and he listens to every single thing on that list, in fact he's actually taking a list out of my hand and looked over it himself.

I've had problems when he wasn't there, the on-call doctor was very thorough, and I'm thankful for that, I just happened to need x-rays and antibiotics.

I would definitely personally recommend my doctor anyone that asked, but I'm not comfortable putting his name out here on the review. 👍

Alan

Worst possible answering service that they have. They do not return phone calls. This office is too busy to deal with people. You have to wait 20 minutes to get checked in and you have to chase down prescription refill

Angel D.

I have to go for weekly blood draws. I have anemia where I need blood transfusion regularly. My veins do not like needles they move. But these nurses at this laboratory are good. Gillian is amazing never feel the needle and a new girl who just started forgot her name is okay but she hurts me when she draws the blood she fishes for my vein. Unlike Gillian who holds my vein down with her finger gets it.
And Pat Is also wonderful same thing holds the vein with finger so it doesn’t move and gets it. Hopefully they can train the new girl to be like them. nobody likes being a pin cushion or fishing for veins.