Berkshire Osteopathic Health - Pittsfield, Massachusetts

Diana W.

I finally found another Dr. Closer to where I live in Ct. I had my first physical but my mother was placed in hospice, so I missed my appt. I was told by Dr. Sanskys nurse that they would approve my meds until I had my first appt with my new Dr. My next appt is in July.
CVS notified me that they didn’t approve my meds. I called the office and they point out told me that since I had a new Dr. They wouldn’t help. Sorry. I have depression and take a medication that would require hospitalization if I missed too many doses. I also have a sleep disorder, and will run out tomorrow.
Sorry, she said.
My mother died, so this is a double blow.
Sorry, she said. These are “ostephathic” Doctors. Shame on them.

Brittany C.

This practice does not care about patient health, only insurance and billing. I had to choose between a routine physical (I am a healthy person and just need to check a box) or having an MRI/X-RAY ordered for back pain I was seen for 6 months ago with no resolution. Perhaps a little more interest in patient health and not the almighty dollar would help here.

Peter H.

Needed to be seen just to get medications refilled. I had gotten out of hospital after having a stroke. Needed Blood Pressure Medication refilled. I talked With Karen set appointment and she said I needed to update insurance to reflect there office as Primary care. I called and updated insurance, I was told by insurance I could be seen by that office even thought it would not update on site right away. I talked to Karen from Berkshire Osteopathic and told her insurance would paid. Karen said that they would not see me until it updates, Never offering to call insurance. I offered to pay cash, thinking how much could it cost to get 3 medications refilled. She said to walk in there office would cost me $500.00 to be seen. At that point I said that was a crime and told them that was not right. She replied thats what we charge.
***I went to 510 North Street and was seen by a Dr. and was in and out in 30 min with no Insurance or other problems... They also listed prices and it was NOT $500.00
READ REVIEWS AND MAKE SURE YOU KNOW WHAT THE CROOKS ARE CHARGING. THERE ARE MANY GREAT DOCTORS , BUT PLACES LIKE BERKSHIRE OSTEOPATHIC SEEM TO BE OUT FOR THE MONEY AND HEALTH CARE IS AN AFTER THOUGHT!!!

claudia C.

Dr. Hetland is the best doctor I have ever worked with. Dr. Sansky has been absolutely fantastic with my daughter. Their care and compassion is unparalleled.

That said, I was just informed that I have a bill of over $1000 out to billing. Since the osteopathic manipulations are not covered under my plan, I now know that my Tufts health plan will not cover this and I will have still another $1000 I owe Berkshire Health Systems. I am in tears. When an office accepts your $30 copay I think they should mention that each manipulation is over $350.

When in God’s name will this country institute universal health care?

Ditte R.

Kristina Kisiel called me a liar on the phone and told me she didn't believe what I said because nothing like that had ever happened before. I have never dealt with anyone more unprofessional!!!
She was constantly interrupting me, yelling at me and telling me I was lying!

Outrageous behavior!

This is what had occurred ...

After many friends and acquaintances had told us about the wonderful treatment they had received from Dr. Stephen Kisiel, DO, I set up an appointment for our daughter who is dealing with functional scoliosis.
On July 31, 2013 my daughter was seen by Dr. Kisiel. She had her new patient visit as well as an Osteopathic manipulation.
We were very happy with the treatment! Dr. Kisiel told us to come two more times before he was going to be out of the office in August.
The front desk was having a hard time fitting us in when Dr. Kisiel came out and told them to give us the appointments.
The receptionist told us that she would have to look at the schedule in more detail and call us in a couple of days with the appointment times.
When she called I was told that unfortunately they couldn't fit my daughter in to the schedule.
I was not happy with them scheduling a new patient visit with out being able to follow up with treatments.
We were told that she might be able to getting at the end of September. I asked why they waisted our time and my money when they couldn't follow through on treatment?
I also told them that I would expect the previous appointment to be null and void and we could start over when they could actually fit my daughter in to the schedule.
Then I was told that they didn't operate that way and they were doing the best they could.
Well that might be there best, but I'm not willing to pay for mediocre service and I expected them to comp the first treatment.
I was told they would call me back.

Never heard from the office again until I got a bill in the mail. My insurance company paid for part of the bill, and I talk the office and told them again what I expected.

I never heard back until I called them again today. Never expected to be called a lair and to be yelled at...That office lacks integrity

Paul H.

Dr. Hetland is a terrific PCP-- he always makes time to listen, is very caring and is the only physician I have had contact with that actually calls you at home to check up on things! Can't say enough positive things!

Pam K.

I have seen at least six doctors at Berk. Orthopedic over the past maybe 10 years and I have nothing but the highest praise to offer about each of them.

Lucky F.

dr. hancock is best doctor ever, she literally sat for almost two hours at our sons visit she is our primary care doc for our children who have autism and I have never worked with a doc who was so loving and effective in healing and so very wise and caring.all past docs were so in and out leaving us confused and without answers, we switched to the osteopathic docs and it was the best decision for our children, just wish I knew sooner.