Beth Israel Lahey Health Primary Care - Primrose Street - Haverhill, Massachusetts

golda N.

I have had Dr. Chaya Ray since 2016. Best doctor ever! I moved but will keep her as my PCP because having her as my primary doctor gave me another chance at life. The front desk team became family too. Forever grateful 🙏 .

M E.

The front desk girl needs to get off her high horse. She is going to cause the practice lots of money by asking for patients info that she does not need to know(relax you are just front desk receptionist) She doesn’t even ask in a soft voice. Even when you check out she asks what the follow up is for. Becareful with your personal info, address etc. She will ask for it loudly for all to hear. Hippa violations are in the future here. Doctors need to know who they are hiring for their front desk. So many patients go to another practice because of their rude front desk people. They think they know more than the patient. All they are doing is violating Hippa. They have lost another patient. Avoid this place, it’s a joke and it all begins at the front desk. From the moment you walk in.. she is ready to give you an attitude.

pastel_but E.

I am very disappointed in the practice. I was in need of a PCP and of an update to medications, the only doctor that could see me was not available until today...until I got a call to reschedule the appointment because she would not be there. I was then given a PA who did not listen to me nor did the staff who was rescheduled me when I told them EXCATLY what I needed. Not only that, I was not given what I needed but instead a referral and told to come back in 6-8 weeks to see the doctor I originally scheduled with. Only week I was available was when she was not in the practice...when is she ever? I am already in the process of switching my PCP and this was only my first visit. I would avoid this.

alexis B.

If you’re expecting to see your doctor and have them write in all of your concerns into your chart don’t come here. Dr. Aquino fails to listen fully to the patients problems and concerns and continues to waste your time by not writing what you tell her in your chart. I can’t speak for the other PCPs in this office but I know first hand how Dr. Aquino runs her side of things.

Ursula G.

Do not waste your time or risk your health. The few great medical professionals that were at this practice left. There is never follow up on refill requests, imaging results, or anything for that matter. If they don't have an answer, they don't investigate, charge you and move on. Their records are always wrong, even if nothing changed. I was a patient back when they were in Merrimac and moved to Haverhill years ago and finally switched after multiple screw ups in labs and images. I just received my final bill for requesting medical records to be faxed over to my new practice and I'm thrilled this will be my last payment to them. They're not caring, don't listen to your needs, rush you in and out and honestly are the worst care. Don't trust them with your health and well-being.

C P.

This facility is AWFUL, incompetent when it comes to prescription requests and refills. You should not have to wait over a week for a prior Auth to be completed properly. They tell you they'll call you back and they don't! Shameful a Healthcare facility is so incompetent !!!!

Christian S.

I thought that I had found a Doctor that would work with me as far as medication alternatives and not just be a pusher of the same pharmaceuticals. I thought that the final decimation on what I will put in my body was mine.

However, after I had a conflict with my meds after having a Cardio Catheterization that could have caused a heart attack and refusal to take another drug that (after my research) was causing my A1C to rise (that's right, it was pushing me into Diabetic status) the Doctor dumped me as a patient.

Their Mission Statement Says "

To provide extraordinary care, where the patient comes first, supported by world-class education and research."

You Decide, It's your Body and your life...

Mareth C.

I have been a patient here for a few months and have never been so happy with a primary care office. The staff is so welcoming and friendly, from the front office to the physicians. It is easy to get in and be seen and they are really responsive to phone calls. I feel like I am being taken care of very well.