BMC CBHC (Boston Medical Center’s Community Behavioral Health Center) - Boston, Massachusetts

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About BMC CBHC

Overview: The Boston Medical Center’s Community Behavioral Health Center (CBHC), located at 85 E Newton St, Boston, MA 02118, offers vital mental health services and urgent care to the community. With a broad spectrum of specialized care, including mental health clinics and urgent care centers, CBHC stands out as a comprehensive resource for those in need. The center's commitment to inclusivity and accessibility is evident in its wheelchair-accessible facilities, gender-neutral restrooms, and LGBTQ+ friendly environment.
Key Features: BMC CBHC provides a range of mental health services, including counseling and urgent care. It caters to individuals facing crises, offering immediate and supportive care. The center's dedication to patient advocacy is highlighted by positive reviews, where one client expressed gratitude for the clinician's help and advocacy during a personal crisis.
Accessibility: Recognizing the importance of accessibility, CBHC ensures its entrance, parking lot, restrooms, and seating areas are wheelchair accessible. This commitment extends to providing a nursing room and gender-neutral restroom facilities, ensuring all visitors feel safe and comfortable.
Language Assistance: Understanding the diverse population it serves, the center offers language assistance, making healthcare accessible to non-English speakers. This service is crucial for ensuring effective communication and care delivery.
Specialties: BMC CBHC specializes in mental health services and urgent care. Its mental health clinic offers a range of treatments and support systems tailored to individual needs. The urgent care center provides immediate attention for non-life-threatening medical conditions, ensuring timely care.
Additional Points of Interest: The center's website (bmc.org/cbhc) provides comprehensive information about its services and availability. It also offers a tranquil nursing room for those requiring a quiet space.
Customer Opinions: With 30 reviews on Google My Business, the average opinion rating for BMC CBHC is 2.8 out of 5. Positive comments often mention the helpfulness of clinicians and the center's supportive environment, especially during crises. However, there's room for improvement in certain areas to elevate the overall patient experience.
Contact Information: Interested individuals can reach out to BMC CBHC via phone at 800-981-4357 or visit their website for more detailed information and to schedule appointments.
Summary: The Boston Medical Center’s Community Behavioral Health Center offers a wide array of mental health and urgent care services in an accessible and supportive environment, making it a vital resource for the Boston community.
Keywords: Mental Health Services, Urgent Care, Wheelchair Accessible, LGBTQ+ Friendly, Language Assistance, Boston Medical Center, CBHC, Crisis Support, Nursing Room, Accessibility Features, Gender-Neutral Facilities, Reviews, Patient Advocacy, Inclusivity.
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"summary": "BMC CBHC provides essential mental health and urgent care services in a wheelchair-accessible, LGBTQ+ friendly environment, with a focus on patient advocacy, though its average customer rating suggests opportunities for improvement.",
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👍 Reviews of BMC CBHC (Boston Medical Center’s Community Behavioral Health Center)

Mary L. S.

5/5

Today my husband was in crisis. Clinician was helpful and advocated for my husband. I am so grateful to you.

Timothy D.

1/5

I only give it a 1 because I have to give it something to post. This place is pointless. I went in on Wednesday with mental health issues, homicidal, suicidal. Saw a nurse on Thursday and today they said they are increasing my anxiety meds. I have been in here before, but now they cut the whole program out. None of the groups on their schedule happen. They want you to just stay medicated and out of their way. This morning I was cussed out by Jolisa because I happened to be in the day room which is right next to the office and she was having an unprofessional conversation about a former patient here, that went to the hospital last night.I very nicely stuck my head in the office and said that she shouldn't be talking about her like that. I continued walking back towards my room, then Jolisa, apparently having little to no professional training came hollering behind me. She said that I should just go.

Jen A.

1/5

WORST STAFF EVER!!!! gave me nothing but attitude as soon as I got there, then continued to do so I said I have mental illness what's your excuse for giving me an attitude they said they have mental illness too I was like than why r u working here? Not helpful if you are not feeling well mentally at all ..I swear alot of these people that are working in the field of mental health need to rethink their job because not very many want to actually help people ugggghh

Vignesh G.

1/5

It is a costly service. Charged $1k+ with description: "CRISIS INTERVENT MENTAL HEALTH SERV". I thought it was free for masshealth for the adult crisis, mobile crisis.
And the service I asked for was just a referral to visit BMC Psychiatry. That too, I never received! Worst! They bill me even for the phone calls I made, asking for an update on why I haven't gotten the referral yet. Worst! (Dont go!)

Jacqueline

1/5

I called at 1:13 am and Speak to a women named Terry, She was very aggressive and had no compassion and didn’t want to help me with my daughter crisis as she had cuts all over arms. I reported this last before and she still working with the Best team, She has mentally abuse me and talk to me so harsh and when i asked for someone else she stated she’s the only one there. She needs to be investigated and retained. I don’t know why people bring their family from all over the work to Boston for thete care.

Emerson D.

2/5

Based on the observations of others- In many ways Best bills itself as an alternative to the Emergency room. The truth is they work closely with ERs and often encourage callers to visit the ER "because it makes things go easier". However BEST really contracts with unlocked units (read: clients who are not acute) and shouldn't tell people to go to emergency staff. They are not transparent with callers and are really only good when resources are available. In the age of corona and a lack of resources, they are not helpful and many of them are not trained to handle difficult behaviors. Definitely sound burnt out and not warm and friendly.

Laura H.

1/5

This agency is absolutely terrible and I don’t understand how it’s legal for them to function like this. They sometimes don’t show up at all & never tell you, nor do they contact you to see if you’ve stabilized or are even still alive. They say they’ll call cabs for patients and then don’t, they show up hours after they said they would (if at all), and they’re just plain rude to people in crisis. BEST is an absolute disgrace to mental health care.

Kevin B.

1/5

The letter E in B.E.S.T. stands for "Emergency"....called the BEST Team last night due to my son who is on the spectrum becoming disregulated and assaulting my other son. It took 83 minutes for a response from B.E.S.T. The doctors at Tufts told us that we can't call 911 when our son is assaulting others members in the house but had to wait for BEST to respond. Failure by both BEST and Tufts Children Hospital.